Razor stopped charging. Called the number and was told to send it in. They received it on 9/5/2020. When I called today 10/12/2020 they only show it being received in. Can’t tell me when it will ship back or if I will even get my razor back. It was a gift so I didn’t have the receipt to send in with it. It was wonderful while it worked. Now I’m out a very expensive gift from my wife.

Got this as a gift and it's easily the best razor one could have. PROS: * The heating strip makes this feel like a barbershop shave without the barbershop price or hassle. * The thick, heavy handle feels durable and is a good fit for a man's hand. * The wireless charger is exceptionally well-designed and maximizes counter space. CONS: * The packaging is worthy of ZERO STARS. With the knowledge of how waste impacts the planet, it's a very poor choice to have so much packing material for a small item. * The option of a vibrating handle would be nice. * The cartridge refills are too expensive. It would have been easy to have this razor use the Fusion cartridges.

My husband tells me almost every day that the heat is amazing and it’s the best razor he’s ever used. He absolutely loves it. He’s had it for 3 months and still thanks me daily for buying this for him. What he doesn’t know is I bought it more for me because I love his soft face when he uses it.

It heats up quickly and the Flex-ball is good. With this price (discount ineligible), it should have included the Power Vibration feature because it does not provide as close a shave as the powered razors. The (expensive) blade on the back is also not as effective as the regular razors as I sometimes get cuts when I use it. It should have included a USB-C recharging port or case for traveling. I am not sure if I will use this past the winter if it lasts that long.

I haven’t even had this 6 months and only use it a couple of times a week. It has already stopped working. It no longer can recharge itself. Also the shave itself is not as good as the Gillette Fusion line of disposable razors. You will nick yourself a lot more with this razor. I don’t think it’s ready for prime time yet. Disappointing given the price tag - you’d think they would have verified longevity and effectiveness more before launching.

I bought this one month ago after multiple uses once per day for 5 days per week the heat in the razor has lost its heat factor I tried switching the different modes but nothing I don’t think they intended it for everyday use. Maybe mine is defective ..? For the amount of money it costs I think the product should be better and last longer

I bought this months ago while I was deployed in Poland it worked great at first until it didn’t, the head of the razor gets rusted if I keep in the travel charging case I didn’t notice until I was done shaving one day and the razor it self got some white stuff on it like water damage that won’t come off

I received this razor for Christmas. It failed on the second charge. This also happened to my son who received it as a gift. After a month of sending barely legible numbers from the handle, the company has declared it out of warranty. DO NOT BUY THIS PRODUCT.

I have this razor and can without a doubt state it is the best I have used. I have served in the military for the past 25 years and shave EVERY day. All I can say is how it has made my daily grooming process a little easier and proudly state I’m an owner of this awesome experience.

The combination of heat and the superior razor blades made this a great product while it lasted. The battery stopped accepting a charge and the handle was flashing an error after 8 months. I expected a razor at this price point to last significantly longer.