Your mornings deserve more. That is why we thoughtfully crafted our Heated Razor to deliver the comfort of a hot towel during every stroke of your closest shave. Sorry to hear you aren't experiencing this but don't worry, we've got you covered. Our Heated Razor typically reaches your desired heat level within 1 second of pressing the on/off button. An orange light on that button indicates the higher heat level of 122°F and a yellow light indicates the lower heat level of 133°F. When your razor is placed in its dock for a full charge of 6 hours, you should be provided 15-18 minutes of heated output to meet your grooming needs. Because we want everyone to experience the very best in shaving, your Heated Razor is backed by a One Year Warranty from the date it was purchased. Feel welcome to reach out to our team of Product Specialists at (800) 445-5388, with any other questions you may have.