The comfort of a hot-towel shave should be experienced for years. We're sorry that yours is no longer charging, and that you aren't able to get that premium shave anymore. If you've already tried multiple outlets, and made sure the charging doc is plugged in securely, we recommend give us a call at 800-445-5388 to share your experience and get further assistance.

We are sorry you had this experience with all 3 of your GilletteLabs Heated Razor, Borg. We always want you to get the most out of all our products. Our heated razors go through many quality checks to ensure it gets to you with the best results. Prior to first use, the razor needs to be activated via the charging dock; otherwise, it cannot be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. When the handle sits properly in the charging dock, the product is held upright, and charging will start automatically. The regular white pulsing of the charging and dock indicators confirms this. Prior to first use, it is recommended to charge the razor for at least 1 hour. A full charge takes about 6 hours and provides about 15-18 minutes of heat. All indicators turn off when fully charged or when the handle is taken off the charging dock. So we can help you get back to your best shave, please call us at (800) 445-5388 Monday through Friday, from 9 AM to 6 PM EST.

Since 1900 Gillette has been proud to offer revolutionary products whose quality we stand behind. The Heated razor has both a money back guarantee and a 1 year warranty. If at any time you feel your heated razor is not performing normally we hope you will let us know!