We're glad you shared your experience. We have many quality checks in place and we certainly wouldn't expect our razor to have battery issues. In case this helps, here is some information about how to charge your Heated Razor: Prior to first use, the GilletteLabs Heated Razor needs to be activated via the charging dock, otherwise it can't be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. When the handle sits properly in the charging dock, the product is in an upright position and charging will start automatically. This is confirmed by regular white pulsing of the charging indicator and the dock indicator. Prior to first use, it's recommended to charge the razor for at least 1 hour. A full charge takes about 6 hours and provides about 15-18 minutes of heat. When fully charged or when the handle is taken off the charging dock all indicators turn off. If you've done this, and your razor still isn't working as expected, please give us a call at (800) 445-5388. We'd like to hear from you and continue to help.

We're sorry to hear this. Please be assured that we thoroughly test our products to ensure they meet our high quality standards, and this isn't what we'd expect to happen. In case this helps, a full charge takes about 6 hours and provides 15-18 minutes of heat. If your razor is no longer charging, can you give us a call at (800) 445-5388? We'd like to learn more and see how we can help.

Since 1900 Gillette has been proud to offer revolutionary products whose quality we stand behind. The Heated razor has both a money back guarantee and a 1 year warranty. If at any time you feel your heated razor is not performing normally we hope you will let us know!

We would want our Heated Razor to work as expected for you and your dad. The charge for this innovative product should last approximately 15 to 18 minutes. For best results, store your handle on its charging base at all times to make sure it's fully charged. If you'd like to tell us more about your experience, feel very welcome to call our Product Specialists at (800) 445-5388, when you get a moment.

I’m truly sorry to hear about your experience with the Heated Razor Starter Kit by GilletteLabs. We take great pride in the quality of our products, and it’s disheartening to learn that we didn’t meet your expectations this time. Please know that your satisfaction is important to us. We genuinely want to make this right for you. If you could give us a call at 1-800-GILLETTE, we’d be more than happy to discuss your concerns and find a solution that works for you. Thank you for your understanding!