At Gillette, we stand behind the quality of our products, and if you're not completely satisfied with this purchase, Ohayo2024, we'd love to hear from you so we can help! Our number is (800) 445-5388.

With the recent upgrades to our website, we'd want you to access your service with ease and get your blades when you expect them. If ever you have trouble accessing your account, simply use the "Forgot Password" button from your login page. Once you use the password reset link we provide, you'll be able to resume your account. Keep in mind, we always send an email 10 days before an order ships or if there is ever an issue with your account. If you have more questions about your service, feel free to call our Web Team at (800) 445-5388.

We're sorry to hear this. Please be assured that we thoroughly test our products to ensure they meet our high quality standards, and this isn't what we'd expect to happen. In case this helps, a full charge takes about 6 hours and provides 15-18 minutes of heat. If your razor is no longer charging, can you give us a call at (800) 445-5388? We'd like to learn more and see how we can help.

Our Heated Razor was not only crafted to give you the comfort of a hot towel shave, but it was also crafted to give you a very close shave as well. To get those smooth results, we suggest using warm water and your choice of pre-shave to soften your hair and help your razor go over your skin with ease. We always expect you to be 100% satisfied with our Heated Razor which is why we offer a 30-day Money Back Guarantee that we'll accept with a copy of your proof of purchase. We'd like to make this right and give you the close shave that we both expect. Give us a call at 800-445-5388 so that we can learn more about your experience.