Oh, no, we're sorry to hear this. Please be assured that we take pride in the quality of our products, and we're just as disappointed by this. When you have a moment, we hope you'll give us a call at (800) 445-5388 so that we can learn more and see how we can help.

We're glad you shared your experience. We have many quality checks in place and we certainly wouldn't expect our razor to have battery issues. In case this helps, here is some information about how to charge your Heated Razor: Prior to first use, the GilletteLabs Heated Razor needs to be activated via the charging dock, otherwise it can't be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. When the handle sits properly in the charging dock, the product is in an upright position and charging will start automatically. This is confirmed by regular white pulsing of the charging indicator and the dock indicator. Prior to first use, it's recommended to charge the razor for at least 1 hour. A full charge takes about 6 hours and provides about 15-18 minutes of heat. When fully charged or when the handle is taken off the charging dock all indicators turn off. If you've done this, and your razor still isn't working as expected, please give us a call at (800) 445-5388. We'd like to hear from you and continue to help.

As someone who's used our Heated Razor from the beginning, you know your experience should be anything but dull. Designed to provide you with the comfort of a hot-towel shave, we never expect you to have a not-so-smooth experience when used alongside warm water and a pre-shave. We're sorry you didn't get the smooth shave that we expect, and we'd like to talk to you more about your experience. When you have a free moment, give us a call at 800-445-5388 Monday-Friday 9:00AM-6:00PM EST.