Thank you for your review. We appreciate you taking the time to share your experience. The Heated Razor will last 1-3 years, depending on care and usage habits, so this is normal. But we value your feedback and will gladly pass it along to our team.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 445-5388.

The barbershop feeling is part of the American experience. Our Gillette Heated razor not only gives you the nostalgia of that classic shaving experience, but the warming bar also helps increase glide and reduce the feel of tug and pull just like at the barber. With these features you get an exceptionally comfortable shave. The razor also has an advanced lithium ion battery and magnetic charging similar to top of the line cell phones. The cartridge is a 5 blade design with a 6th trimmer blade to make sure you can get straight edges on your sideburns or beard and assure the best shave possible. In short we have combined cutting edge technology and with an experience from yesteryear to provide you with a truly unique shaving experience. If you would like to share more about your experience give us a call at 800-445-5388.

We're glad you shared your experience. We have many quality checks in place and we certainly wouldn't expect our razor to have battery issues. In case this helps, here is some information about how to charge your Heated Razor: Prior to first use, the GilletteLabs Heated Razor needs to be activated via the charging dock, otherwise it can't be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. When the handle sits properly in the charging dock, the product is in an upright position and charging will start automatically. This is confirmed by regular white pulsing of the charging indicator and the dock indicator. Prior to first use, it's recommended to charge the razor for at least 1 hour. A full charge takes about 6 hours and provides about 15-18 minutes of heat. When fully charged or when the handle is taken off the charging dock all indicators turn off. If you've done this, and your razor still isn't working as expected, please give us a call at (800) 445-5388. We'd like to hear from you and continue to help.