Nicky, our goal is for our users to enjoy the comfort of a hot-towel shave as long as is possible, which is why our devices do come with a limited 1-year warranty. This isn't what we expect to happen, and because we're truly sorry to hear about what's happened on three separate occasions, we'd like to collect some details and help. Please call us at 800-445-5388.

While we're glad you enjoy the comfort of a hot-towel shave, we're sorry it doesn't vibrate as you expected. Aj, our consumers are the eyes and ears of our company, and any suggestions and feedback are taken to heart. We'd love to hear your thoughts and share them with our team, so when you're free, please call us at 800-445-5388.

When using our Heated Razor, you should be experiencing the luxury of a hot towel shave and get smooth results especially when in combination with warm water and a pre-shave. We'd like to hear your feedback directly from you so at your leisure, give us a call at 800-445-5388.

Sami, firstly, thank you so much for using our Heated Razor for a comfortable hot-towel shave. On our Gillette website, you can purchase our GilletteLabs Blade Refills separately. They cost of a 4ct is $25.00. If you have any questions, please call us at 800-445-5388.

Oh, no, we're sorry to hear this. Please be assured that we take pride in the quality of our products, and we're just as disappointed by this. When you have a moment, we hope you'll give us a call at (800) 445-5388 so that we can learn more and see how we can help.

Our Heated Razor was not only crafted to give you the comfort of a hot towel shave, but it was also crafted to give you a very close shave as well. To get those smooth results, we suggest using warm water and your choice of pre-shave to soften your hair and help your razor go over your skin with ease. We always expect you to be 100% satisfied with our Heated Razor which is why we offer a 30-day Money Back Guarantee that we'll accept with a copy of your proof of purchase. We'd like to make this right and give you the close shave that we both expect. Give us a call at 800-445-5388 so that we can learn more about your experience.