We're truly sorry to hear about what's happening to your Heated Razor. We know how comforting a hot towel shave can be, and while we still have them available for sale, we ask that you please double-check to ensure the outlet you're using is providing power, and that your razor is charging correctly. Regardless, we'd like to hear from you about this, so please call us at 800-445-5388.

We're sorry that the Heated Razor you received as a Christmas gift is no longer heating. Even after 7 months of use, we expect you to continue receiving a hot towel shave. If you have not done so already, try charging the device in a new outlet for an hour and ensure the base is plugged in tightly. We stand behind our products and do offer a 1-year limited warranty for any defects. When you have the chance, give us a call at 800-445-5388 to see if we can get your device back and operating like it should be.

We're sorry to hear this. Please be assured that we thoroughly test our products to ensure they meet our high quality standards, and this isn't what we'd expect to happen. In case this helps, a full charge takes about 6 hours and provides 15-18 minutes of heat. If your razor is no longer charging, can you give us a call at (800) 445-5388? We'd like to learn more and see how we can help.

Our Heated Razor was not only crafted to give you the comfort of a hot towel shave, but it was also crafted to give you a very close shave as well. To get those smooth results, we suggest using warm water and your choice of pre-shave to soften your hair and help your razor go over your skin with ease. We always expect you to be 100% satisfied with our Heated Razor which is why we offer a 30-day Money Back Guarantee that we'll accept with a copy of your proof of purchase. We'd like to make this right and give you the close shave that we both expect. Give us a call at 800-445-5388 so that we can learn more about your experience.

Joe, quality is always at the forefront of everything we do, and our products undergo extensive quality testing to ensure our devices reach you in perfect condition. Our Heated Razor is no exception, which is why we offer a limited 1-year warranty on it. We'd like to collect some details and help. Please call us at 800-445-5388.