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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
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3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
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Showing 211-220 of 264 reviews
May 6, 2025
ryaninindy
1 out of 5 stars review

Don’t bother, battery will die

Battery died after a year and warranty is up. Very frustrating that a premium product has such a short life. Will not recommend or buy again.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

We're very sorry to hear your GilletteLabs Heated Razor didn't last as long as expected. The Heated Razor will last 1-3 years, depending on care and usage habits. When you have a moment, please give the Gillette Customer Care Team a call at (800) 445-5388. We're here to help.

Feb 3, 2024
Archemedes
5 out of 5 stars review

Love this product

I received this razor as a Christmas gift in December of 2023. It is really amazing. Razors last much longer than any other Gillette razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Nov 8, 2019
Kiel
5 out of 5 stars review

It’s a good shaving machine

I’m glad I bought this n having the best of all my life. On top of this my wife is happy. I recommend all my friends.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jun 13, 2021
Jays
1 out of 5 stars review

Heated razor

I have a heated razor that was hardly used and it broke. Now Gillette will not respond back. I will probably never use Gillette again.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Hi Jay, we're sorry to hear about this frustrating experience but please know we are here to help. We are available at (800) 445-5388 Monday-Friday 9a-6p EST, so please give us a call with your case number, and we'll be happy to help.

Oct 8, 2022
LDB46
5 out of 5 stars review

Greatest Shave Ever

I am 76 so I have been shaving a long, long time. This heated razor provides the most comfortable and enjoyable shaves I have ever had.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Sep 5, 2021
Hickup4695
2 out of 5 stars review

No more heat

Received this as a Christmas present and 7 month later it doesn't heat. Not worth the expensive price. Thought would last longer at that price.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We're sorry that the Heated Razor you received as a Christmas gift is no longer heating. Even after 7 months of use, we expect you to continue receiving a hot towel shave. If you have not done so already, try charging the device in a new outlet for an hour and ensure the base is plugged in tightly. We stand behind our products and do offer a 1-year limited warranty for any defects. When you have the chance, give us a call at 800-445-5388 to see if we can get your device back and operating like it should be.

Jun 12, 2021
mark
1 out of 5 stars review

no vibration

i thought this would be awesome. it doesnt remove hair as well as their 5 blade vibrating one (the point)

Helpful?460UFH2X0K3R13891603482
reply from TheGilletteTeam

When using our Heated Razor, you should be experiencing the luxury of a hot towel shave and get smooth results especially when in combination with warm water and a pre-shave. We'd like to hear your feedback directly from you so at your leisure, give us a call at 800-445-5388.

Feb 28, 2021
Mr B
1 out of 5 stars review

Not Ready

I had it for less than 4 months and it was repalced twice. Flashing "Orange" error and both units. I will wait for the next generation.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We have any quality checks in place with our Heated Razor to be sure you're consistently delighted when using this razor. We are sorry this has happened, especially twice. The fast blinking orange light means the razor has failed and will not turn on. We'd like a chance to help, so give us a call at (800) 445-5388 Monday-Friday 9a-6p EST.

Nov 6, 2023
ONIL
3 out of 5 stars review

Not worth

Initially the shaving system looks goodAfter one month you dont feel the differance between the regular gillette system and this

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

With our Heated Razor, we had hoped you would love the comfort of a hot-towel shave with each and every stroke. Your feedback is important to us, and we'd like to hear from you about this and see if we can kindle that flame once again. Please call us at 800-445-5388.

Dec 19, 2022
Aj K
3 out of 5 stars review

MissingVibrate mode that makes shaving much easier

Needs the vibrate feature to really work. Warm is fine but the power blades glide easier on the face with the vibrations

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

While we're glad you enjoy the comfort of a hot-towel shave, we're sorry it doesn't vibrate as you expected. Aj, our consumers are the eyes and ears of our company, and any suggestions and feedback are taken to heart. We'd love to hear your thoughts and share them with our team, so when you're free, please call us at 800-445-5388.