Hi Jay, we're sorry to hear about this frustrating experience but please know we are here to help. We are available at (800) 445-5388 Monday-Friday 9a-6p EST, so please give us a call with your case number, and we'll be happy to help.

We would expect our Heated Razor to be there for you whenever you want to enjoy the luxury of a "hot towel" for your shaving sensation. Please know, this razor does come with a one-year warranty and there are agents available to assist you. When you have a moment, please call our team at (800) 445-5388 and we'll be happy to help.

Just like the Heated razor's shave we want your customer service experience to be exceptional here at Gillette. We have a chat team, email team, and a phone team that is more than willing to help. Our phone number is 800-445-5388. Here is a link to our contact page: https://gillette.com/en-us/about/faq-contact-us#email

While we're glad you enjoy the comfort of a hot-towel shave, we're sorry it doesn't vibrate as you expected. Aj, our consumers are the eyes and ears of our company, and any suggestions and feedback are taken to heart. We'd love to hear your thoughts and share them with our team, so when you're free, please call us at 800-445-5388.

We're truly sorry to hear about what's happening to your Heated Razor. We know how comforting a hot towel shave can be, and while we still have them available for sale, we ask that you please double-check to ensure the outlet you're using is providing power, and that your razor is charging correctly. Regardless, we'd like to hear from you about this, so please call us at 800-445-5388.