We are so sorry to hear that the Heated Razor is not charging for you. We want you to experience the heated razor's quality of shaving as soon as possible. There is a 1-year warranty and 30-day money-back guarantee on this product. When you have a moment give us a call at 800-445-5388. We would be hapy to help get your Heated razor back to 100%

While we're glad you enjoy the comfort of a hot-towel shave, we're sorry it doesn't vibrate as you expected. Aj, our consumers are the eyes and ears of our company, and any suggestions and feedback are taken to heart. We'd love to hear your thoughts and share them with our team, so when you're free, please call us at 800-445-5388.

Just like the Heated razor's shave we want your customer service experience to be exceptional here at Gillette. We have a chat team, email team, and a phone team that is more than willing to help. Our phone number is 800-445-5388. Here is a link to our contact page: https://gillette.com/en-us/about/faq-contact-us#email

Sami, firstly, thank you so much for using our Heated Razor for a comfortable hot-towel shave. On our Gillette website, you can purchase our GilletteLabs Blade Refills separately. They cost of a 4ct is $25.00. If you have any questions, please call us at 800-445-5388.

Hi Jay, we're sorry to hear about this frustrating experience but please know we are here to help. We are available at (800) 445-5388 Monday-Friday 9a-6p EST, so please give us a call with your case number, and we'll be happy to help.

We're sorry that the Heated Razor you received as a Christmas gift is no longer heating. Even after 7 months of use, we expect you to continue receiving a hot towel shave. If you have not done so already, try charging the device in a new outlet for an hour and ensure the base is plugged in tightly. We stand behind our products and do offer a 1-year limited warranty for any defects. When you have the chance, give us a call at 800-445-5388 to see if we can get your device back and operating like it should be.