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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
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Showing 201-210 of 262 reviews
Jun 3, 2020
JP78
1 out of 5 stars review

Don't waste your time

Item was defective Gillette has horrible customer service and didnt help or return my phone call as promised.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We always want every contact you have with every part of the Gillette company to go as smoothly as your shave. We do want to further assist you with this so feel free to give us a call at (800) 445-5388 when you get a moment.

Dec 17, 2024
Nwestern
1 out of 5 stars review

Garbage

I bought one when they first came out lasted about two months stopped heating . In the garbage it went

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

With the many quality control checkpoints GilletteLabs Heated Razors are put through, we'd expect them to last on average 1-3 years with proper care and usage. So we're very sorry this wasn't your experience and would like a chance to help you. Kindly give us a call at (800) 445-5388.

Feb 18, 2023
ripped auf
2 out of 5 stars review

don't waste your money

mine worked for little over a year, now will not charge, they don't even make them any more, what a ripoff

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We're truly sorry to hear about what's happening to your Heated Razor. We know how comforting a hot towel shave can be, and while we still have them available for sale, we ask that you please double-check to ensure the outlet you're using is providing power, and that your razor is charging correctly. Regardless, we'd like to hear from you about this, so please call us at 800-445-5388.

Oct 8, 2022
LDB46
5 out of 5 stars review

Greatest Shave Ever

I am 76 so I have been shaving a long, long time. This heated razor provides the most comfortable and enjoyable shaves I have ever had.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Aug 18, 2020
Ronn
1 out of 5 stars review

Crap

This product stopped working.The customer service is terrible Basically ignoring me.Stuck with blades for a non-working razor

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We sincerely apologize if you contacted our customer service teams and didn't' get supplied with the information on how to get your razor serviced Ronn. All Heated razors come with a one year warranty. If you purchased the razor from us directly, then we should be able to look up the order. If you made the purchase for a retailer, you will need the receipt. Either way when you have a moment give us a call at 800-445-5388.

Aug 11, 2024
JML76
1 out of 5 stars review

Terrible battery

Brand new,a full charge lasted around six shaves. Two,two and a half years later,a full charge lasts a little over six minutes.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you for your review. We appreciate you taking the time to share your experience. The Heated Razor will last 1-3 years, depending on care and usage habits, so this is normal. But we value your feedback and will gladly pass it along to our team.

Dec 17, 2024
HTF1
5 out of 5 stars review

Great Shave

Provided clean comfortable shave. Feels wonderful on my skin. Clearly an excellent product with great pricing.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Feb 2, 2020
Joey D
2 out of 5 stars review

Heated razor

I had my razor for 6 months and it stopped working! I can’t find a customer service email to complain.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We would expect our Heated Razor to be there for you whenever you want to enjoy the luxury of a "hot towel" for your shaving sensation. Please know, this razor does come with a one-year warranty and there are agents available to assist you. When you have a moment, please call our team at (800) 445-5388 and we'll be happy to help.

Jun 12, 2021
mark
1 out of 5 stars review

no vibration

i thought this would be awesome. it doesnt remove hair as well as their 5 blade vibrating one (the point)

Helpful?460UFH2X0K3R13891603482
reply from TheGilletteTeam

When using our Heated Razor, you should be experiencing the luxury of a hot towel shave and get smooth results especially when in combination with warm water and a pre-shave. We'd like to hear your feedback directly from you so at your leisure, give us a call at 800-445-5388.

Jan 16, 2023
CJVK
2 out of 5 stars review

Was great while it worked

Stopped working after 10 months and blinks all crazy orange when I turn it on and there’s no way to reset it when this malfunction occurs.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Gillette Team

This isn't what you should expect from the many quality checks we have in place, so we're sorry to hear this. We'd like to get more information to help you, as well as share your experience with our Quality Team, so when you have a minute, please reach out to us at (800) 445-5388.