We always want every contact you have with every part of the Gillette company to go as smoothly as your shave. We do want to further assist you with this so feel free to give us a call at (800) 445-5388 when you get a moment.

With the many quality control checkpoints GilletteLabs Heated Razors are put through, we'd expect them to last on average 1-3 years with proper care and usage. So we're very sorry this wasn't your experience and would like a chance to help you. Kindly give us a call at (800) 445-5388.

We're truly sorry to hear about what's happening to your Heated Razor. We know how comforting a hot towel shave can be, and while we still have them available for sale, we ask that you please double-check to ensure the outlet you're using is providing power, and that your razor is charging correctly. Regardless, we'd like to hear from you about this, so please call us at 800-445-5388.

We sincerely apologize if you contacted our customer service teams and didn't' get supplied with the information on how to get your razor serviced Ronn. All Heated razors come with a one year warranty. If you purchased the razor from us directly, then we should be able to look up the order. If you made the purchase for a retailer, you will need the receipt. Either way when you have a moment give us a call at 800-445-5388.

Thank you for your review. We appreciate you taking the time to share your experience. The Heated Razor will last 1-3 years, depending on care and usage habits, so this is normal. But we value your feedback and will gladly pass it along to our team.

We would expect our Heated Razor to be there for you whenever you want to enjoy the luxury of a "hot towel" for your shaving sensation. Please know, this razor does come with a one-year warranty and there are agents available to assist you. When you have a moment, please call our team at (800) 445-5388 and we'll be happy to help.

When using our Heated Razor, you should be experiencing the luxury of a hot towel shave and get smooth results especially when in combination with warm water and a pre-shave. We'd like to hear your feedback directly from you so at your leisure, give us a call at 800-445-5388.

This isn't what you should expect from the many quality checks we have in place, so we're sorry to hear this. We'd like to get more information to help you, as well as share your experience with our Quality Team, so when you have a minute, please reach out to us at (800) 445-5388.