Nicky, our goal is for our users to enjoy the comfort of a hot-towel shave as long as is possible, which is why our devices do come with a limited 1-year warranty. This isn't what we expect to happen, and because we're truly sorry to hear about what's happened on three separate occasions, we'd like to collect some details and help. Please call us at 800-445-5388.

With the many quality control checkpoints GilletteLabs Heated Razors are put through, we'd expect them to last on average 1-3 years with proper care and usage. So we're very sorry this wasn't your experience and would like a chance to help you. Kindly give us a call at (800) 445-5388.

When using our Heated Razor, you should be experiencing the luxury of a hot towel shave and get smooth results especially when in combination with warm water and a pre-shave. We'd like to hear your feedback directly from you so at your leisure, give us a call at 800-445-5388.

We sincerely apologize if you contacted our customer service teams and didn't' get supplied with the information on how to get your razor serviced Ronn. All Heated razors come with a one year warranty. If you purchased the razor from us directly, then we should be able to look up the order. If you made the purchase for a retailer, you will need the receipt. Either way when you have a moment give us a call at 800-445-5388.

This isn't what you should expect from the many quality checks we have in place, so we're sorry to hear this. We'd like to get more information to help you, as well as share your experience with our Quality Team, so when you have a minute, please reach out to us at (800) 445-5388.

Hi Jay, we're sorry to hear about this frustrating experience but please know we are here to help. We are available at (800) 445-5388 Monday-Friday 9a-6p EST, so please give us a call with your case number, and we'll be happy to help.

We have any quality checks in place with our Heated Razor to be sure you're consistently delighted when using this razor. We are sorry this has happened, especially twice. The fast blinking orange light means the razor has failed and will not turn on. We'd like a chance to help, so give us a call at (800) 445-5388 Monday-Friday 9a-6p EST.

We're sorry that the Heated Razor you received as a Christmas gift is no longer heating. Even after 7 months of use, we expect you to continue receiving a hot towel shave. If you have not done so already, try charging the device in a new outlet for an hour and ensure the base is plugged in tightly. We stand behind our products and do offer a 1-year limited warranty for any defects. When you have the chance, give us a call at 800-445-5388 to see if we can get your device back and operating like it should be.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 445-5388.