This isn't what you should expect from the many quality checks we have in place, so we're sorry to hear this. We'd like to get more information to help you, as well as share your experience with our Quality Team, so when you have a minute, please reach out to us at (800) 445-5388.

Thank you for your review. We appreciate you taking the time to share your experience. The Heated Razor will last 1-3 years, depending on care and usage habits, so this is normal. But we value your feedback and will gladly pass it along to our team.

We always want every contact you have with every part of the Gillette company to go as smoothly as your shave. We do want to further assist you with this so feel free to give us a call at (800) 445-5388 when you get a moment.

With the many quality control checkpoints GilletteLabs Heated Razors are put through, we'd expect them to last on average 1-3 years with proper care and usage. So we're very sorry this wasn't your experience and would like a chance to help you. Kindly give us a call at (800) 445-5388.

Just like the Heated razor's shave we want your customer service experience to be exceptional here at Gillette. We have a chat team, email team, and a phone team that is more than willing to help. Our phone number is 800-445-5388. Here is a link to our contact page: https://gillette.com/en-us/about/faq-contact-us#email

We sincerely apologize if you contacted our customer service teams and didn't' get supplied with the information on how to get your razor serviced Ronn. All Heated razors come with a one year warranty. If you purchased the razor from us directly, then we should be able to look up the order. If you made the purchase for a retailer, you will need the receipt. Either way when you have a moment give us a call at 800-445-5388.