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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
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3.4 out of 5 stars
stars263 ratings262 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars10% (27)
  5. 1 star27% (70)
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Showing 191-200 of 262 reviews
Jun 6, 2022
Fzydek1
1 out of 5 stars review

Great razor for 1 year after that a waste of money

Bought this razor had it for 13 months. The 13th month the charging feature no longer works and is no longer under warranty. Stay clear and buy a cheaper razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Everyone deserves to have a premium shave. We crafted our Heated Razor to be the tool for the job, so we're sorry to hear about what happened. If you have not done so already, unplug the charger from the base, and plug it in. If that doesn't work, try other outlets. We want to hear from you about this and help, so please cal us at 800-445-5388.

Jun 10, 2022
EMUteneventer
5 out of 5 stars review

Love this Razor + Great customer service

I purchased this razor about a year ago and the internal battery went bad. I called up Gillette and they sent me a brand new one at no cost. I really like the heated blade and makes shaving much more enjoyable.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Nov 4, 2020
Lisa62
3 out of 5 stars review

Great razor but....

Bought this razor 5 months ago and the arms that hold the blade have broken off. Not sure if its a design flaw but at the price point, I expected a little more durability.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Gillette Team

Providing you with a comfortable hot towel shave is the number one priority of our Heated Razor. It has very little meaning though if you can't attach a new cartridge. We take great pride, and we have the utmost confidence in our Heated Razor to give you a premium shave. This is why we offer a one-year warranty. Call us at 800-445-5388 so that we can get you back to the comfort of a hot towel shave.

Feb 17, 2020
Rick1950
1 out of 5 stars review

Failed

After about one month of use the unit has failed. When i turn it on it flashes rapidly, and shuts off after a few seconds. This was the second one that I purchased. The first one has been working flawlessly for over two months.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Your Heated Razor should be there for you whenever you need a close shave. We would want you to be able to enjoy the luxury of this razor's "Hot Towel" sensation every time. If the lights are still flashing on and off when you are turning on your razor, we'd like to request it back so our Quality team can evaluate and assist you further. When you have a moment, please call us at (800) 445-5388, so that we can get you taken care of.

Dec 26, 2020
Johnboy53
5 out of 5 stars review

Great shave

I have used my razor about a week. It took me a day or two, but I love this thing. There is something about a warm shave that feels great. I cannot believe how fast it heats up.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Feb 7, 2025
An adult
1 out of 5 stars review

A company must know their customers

I used gillette products exclusively for 30 years until the company’s masculine toxicity campaign was introduced. I was so highly offended that I no longer use their products

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Dec 10, 2021
GlenM
3 out of 5 stars review

Good while it lasted

Stopped working after about 18 months. Just flashes orange when I try to turn it on. Warranty is only 12 months. Product should be a little more robust for the price.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

While we're glad that you got to enjoy 18 months out of your Heated Razor, we're sorry and saddened to hear that it's flashing orange now. Flashing orange means the razor has failed, so we'd love to gather as much information about it as possible for our Quality Team. When you have a moment to talk, give us a call at 800-445-5388 anywhere from 9:00AM-6:00PM EST.

Aug 15, 2024
AdamEl
1 out of 5 stars review

Stopped working after a few months

It was good while it lasted, which is less than 4 months. At this price point, you’d hope to get at least one or two years.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 445-5388.

Feb 28, 2021
Mr B
1 out of 5 stars review

Not Ready

I had it for less than 4 months and it was repalced twice. Flashing "Orange" error and both units. I will wait for the next generation.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We have any quality checks in place with our Heated Razor to be sure you're consistently delighted when using this razor. We are sorry this has happened, especially twice. The fast blinking orange light means the razor has failed and will not turn on. We'd like a chance to help, so give us a call at (800) 445-5388 Monday-Friday 9a-6p EST.

Mar 3, 2024
5starshave
5 out of 5 stars review

Super close shave and no cuts!!

Recently purchased and I absolutely love it! It really does feel like a hit towel shave ! Amazing !!!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482