We want everyone to be able to enjoy the luxury of our Heated Razor's "hot towel" shaving sensation and we would expect the charge to last 15-18 minutes. We're sorry to hear this hasn't been the case for you. You may have already tried this, but we recommend storing your handle on its charging base at all times to ensure it is fully charged. These razor do come with a one year warranty and we would like you to reach out to us at (800) 445-5388, when you get a moment so that we can assist you further.

Providing you with a comfortable hot towel shave is the number one priority of our Heated Razor. It has very little meaning though if you can't attach a new cartridge. We take great pride, and we have the utmost confidence in our Heated Razor to give you a premium shave. This is why we offer a one-year warranty. Call us at 800-445-5388 so that we can get you back to the comfort of a hot towel shave.

The Heated Razor is a one of a kind product and we want you to have a unique experience shave after shave. We expect every one of our products to live up to our Gillette standards. You will want to make sure the razor is fully charged to start. When turning the razor on you will see an orange or yellow light begin to blink. That light indicates that the razor is heating. Once the razor is heated the light should remain constant. If your experience is not as described please contact us at 800-445-5388.

We have any quality checks in place with our Heated Razor to be sure you're consistently delighted when using this razor. We are sorry this has happened, especially twice. The fast blinking orange light means the razor has failed and will not turn on. We'd like a chance to help, so give us a call at (800) 445-5388 Monday-Friday 9a-6p EST.

We're sorry that the Heated Razor you received as a Christmas gift is no longer heating. Even after 7 months of use, we expect you to continue receiving a hot towel shave. If you have not done so already, try charging the device in a new outlet for an hour and ensure the base is plugged in tightly. We stand behind our products and do offer a 1-year limited warranty for any defects. When you have the chance, give us a call at 800-445-5388 to see if we can get your device back and operating like it should be.

With the many quality control checkpoints GilletteLabs Heated Razors are put through, we'd expect them to last on average 1-3 years with proper care and usage. So we're very sorry this wasn't your experience and would like a chance to help you. Kindly give us a call at (800) 445-5388.