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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
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3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
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Showing 181-190 of 264 reviews
Dec 17, 2019
Reviewer name: Bullbear1
5 out of 5 stars
5 out of 5 stars review

This is a great idea but it is missing a light.

About 15 years ago I bought a Gillette razor at The Art of Shaving. with a built in light. The light died last year and I am told the razor is unavailable. A light would be a great addition to this razor. Any thoughts Gillette?

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
May 8, 2024
Reviewer name: RLKK
2 out of 5 stars
2 out of 5 stars review

Lasted 1.5 Years - Worth it?

Bought this as a gift in December 2022. Now it no longer charges. Hubby loved the shave and the heat but not sure it is worth it as it lasted about a year and a half. The replacement blades are also very expensive.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

We're thrilled that your husband loved his Heated Razor and the hot-towel shave it was able to provide. We're sorry to hear that something is going on with it. We'd love to hear from you about this and see what's going on and help as best we can. We can be reached at 800-445-5388.

Mar 7, 2024
Reviewer name: Robinsoen
3 out of 5 stars
3 out of 5 stars review

"Great features!" shadowed by insufficient temp

Well, it is nice that it is warm, but I thought it will be more like hot - shaving has better results when the skin is well warmed. I wish it has a tuning to warm up to 150F-170F (this must be adjusted).

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you so much for your feedback. We're sorry to hear that you weren't the biggest fan of the warm settings of our Heated Razor. The razor has two heat settings: 45C/113F designated with a yellow light and 50C/122F designated with an orange light, but we realize that some users may want an even higher setting, so we'd like you to share your thoughts with our team. Please call us at 800-445-5388.

Apr 1, 2021
Reviewer name: DocD
2 out of 5 stars
2 out of 5 stars review

Don't fly unless you want it to quit working

Received this as a xmas gift. After going on a commercial flight the razor no longer works. the power button is permanently depressed. Very disappointed how quickly if faulted. Was the an excellent razor when it actually worked.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

We're sorry to hear that this was your experience. We expect the Heated Razor to be able to fly with you and we'd like to learn more about this and help out. Give us a call at (800) 445-5388 Monday-Friday 9a-6p EST, we're eager to assist you.

May 10, 2021
Reviewer name: Christian74
2 out of 5 stars
2 out of 5 stars review

Not heating anymore!!!

I really loved the product. Unfortunately, after already returning one device, this heater broke down after a bit more than a year. I am not expecting myself to buy a new one every time, so please, tell me what to do...

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Hi Christian, we're sorry to hear about this disappointment! We expect a high quality shave and experience for you, so when you get a moment, give us a call. We'll be happy to help at (800) 445-5388 Monday-Friday 9a-6p EST.

Nov 28, 2019
Reviewer name: Omar0916
5 out of 5 stars
5 out of 5 stars review

This is the PERFECT razor ever invented.

I’m so happy I actually got this. I knew it would work great on my skin. I have sensitive skin since I’ve been using it I’ve barely rarely got razor bumps because of the heated Gillette

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Feb 7, 2025
Reviewer name: An adult
1 out of 5 stars
1 out of 5 stars review

A company must know their customers

I used gillette products exclusively for 30 years until the company’s masculine toxicity campaign was introduced. I was so highly offended that I no longer use their products

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Dec 30, 2023
Reviewer name: Slickrick
2 out of 5 stars
2 out of 5 stars review

Battery does not last

The rechargeable battery does not last and can’t be replaced. After 2 years I am basically left with a standard razor. When it worked it was a great product

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you for your review. The Heated Razor will last 1-3 years, depending on care and usage habits, so this is normal, but you can be assured we're sharing your feedback with our team. Customer feedback is vital to us, so we appreciate you taking the time to let us know.

Jun 22, 2020
Reviewer name: Bruce75
5 out of 5 stars
5 out of 5 stars review

Missing Features

I had been using the razor that lightes and vibrates with Great satisfaction. I’m surprised that the new heated razor, just used for the first time, didn’t include those two features.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Sep 4, 2019
Reviewer name: mmmm
1 out of 5 stars
1 out of 5 stars review

Bad for Sensitive Skin

This razor will have minimal impact on your shave if you are already running your razor under hot water between each stroke. I found a much better shave with the skin guard razors. cool idea but definitely not worth the money.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

No matter who you are, if you aspire to shave with the most innovative, unique product, then you have purchased the right razor. Inspired by the barbershop experience, the Gillette Heated Razor gives your shave a pampering. The Heated Razor was designed around our most advanced, thinnest, and finest blades. It has 5 blades with anti-friction technology and a 6 blade called the "precision trimmer" on back which is designed for edging sideburns and getting into tough to reach areas. There are two heat setting in the razor. Low goes to 45°C/109°F and high is 50°C/122°F. Depending on how hot a shower you take you may have to go with the hotter setting. If you would like to share more about your experience give us a call at 800-445-5388.