We're sorry to hear that this was your experience. We expect the Heated Razor to be able to fly with you and we'd like to learn more about this and help out. Give us a call at (800) 445-5388 Monday-Friday 9a-6p EST, we're eager to assist you.

No matter who you are, if you aspire to shave with the most innovative, unique product, then you have purchased the right razor. Inspired by the barbershop experience, the Gillette Heated Razor gives your shave a pampering. The Heated Razor was designed around our most advanced, thinnest, and finest blades. It has 5 blades with anti-friction technology and a 6 blade called the "precision trimmer" on back which is designed for edging sideburns and getting into tough to reach areas. There are two heat setting in the razor. Low goes to 45°C/109°F and high is 50°C/122°F. Depending on how hot a shower you take you may have to go with the hotter setting. If you would like to share more about your experience give us a call at 800-445-5388.

We're sorry to hear that your razor has not lasted as long as we'd anticipate. With all the quality checks we have in place, we don't expect to hear this. We also don't expect to hear about your experience with our team, so we'd love to hear from you so we can help out. We can be reached at (800) 445-5388 Monday-Friday 9a-6p EST. Give us a call when you get a chance, and we'll be happy to assist.

Everyone deserves to have a premium shave. We crafted our Heated Razor to be the tool for the job, so we're sorry to hear about what happened. If you have not done so already, unplug the charger from the base, and plug it in. If that doesn't work, try other outlets. We want to hear from you about this and help, so please cal us at 800-445-5388.

We appreciate you taking the time to share your honest feedback, and will make sure we let our team know how you feel. If you ever have questions about Gillette, or want to share more feedback, get in touch with us at (800) 445-5388, and we'll be happy to talk with you.

The Heated Razor is a one of a kind product and we want you to have a unique experience shave after shave. We expect every one of our products to live up to our Gillette standards. You will want to make sure the razor is fully charged to start. When turning the razor on you will see an orange or yellow light begin to blink. That light indicates that the razor is heating. Once the razor is heated the light should remain constant. If your experience is not as described please contact us at 800-445-5388.

Hi Christian, we're sorry to hear about this disappointment! We expect a high quality shave and experience for you, so when you get a moment, give us a call. We'll be happy to help at (800) 445-5388 Monday-Friday 9a-6p EST.