We're thrilled that your husband loved his Heated Razor and the hot-towel shave it was able to provide. We're sorry to hear that something is going on with it. We'd love to hear from you about this and see what's going on and help as best we can. We can be reached at 800-445-5388.

Thank you so much for your feedback. We're sorry to hear that you weren't the biggest fan of the warm settings of our Heated Razor. The razor has two heat settings: 45C/113F designated with a yellow light and 50C/122F designated with an orange light, but we realize that some users may want an even higher setting, so we'd like you to share your thoughts with our team. Please call us at 800-445-5388.

We're sorry to hear you're not satisfied with your GilletteLabs Heated Razor. In case this helps, the Heated Razor is intended to last 1-3 years, depending on care and usage habits. We'll be glad to pass along your concerns to our team.

We want everyone to be able to enjoy the luxury of our Heated Razor's "hot towel" shaving sensation and we would expect the charge to last 15-18 minutes. We're sorry to hear this hasn't been the case for you. You may have already tried this, but we recommend storing your handle on its charging base at all times to ensure it is fully charged. These razor do come with a one year warranty and we would like you to reach out to us at (800) 445-5388, when you get a moment so that we can assist you further.

We're sorry to hear that your razor has not lasted as long as we'd anticipate. With all the quality checks we have in place, we don't expect to hear this. We also don't expect to hear about your experience with our team, so we'd love to hear from you so we can help out. We can be reached at (800) 445-5388 Monday-Friday 9a-6p EST. Give us a call when you get a chance, and we'll be happy to assist.

Thanks so much for your feedback, Tommy! Our Heated Razor was inspired by the barbershop experience, and gives your shave a pampering, indulgent feel right in your own bathroom. The warming bar increases glide and reduces the feel of tug and pull for an exceptionally comfortable shave. Your comments about the blades mean a lot to us, and we'd love to hear your thoughts and share them with our team. When you have a moment, please give us a call at 800-445-5388.

Our goal is to always provide you with the very best with the quality checks we have in place, so we're sorry to hear you're disappointed. We'd like to help you get the most out of your Heated Razor, as well as get more information for our Quality Team, so when you have a little time, please reach out to us at (800) 445-5388.

We're sorry to hear that this was your experience. We expect the Heated Razor to be able to fly with you and we'd like to learn more about this and help out. Give us a call at (800) 445-5388 Monday-Friday 9a-6p EST, we're eager to assist you.