We understand that both the nostalgia and sensations of a barber shave are hard to replicate. While we can't bring back the times of Norman Rockwell we can bring back a small bit of that hot towel shaving sensation. The heating bar works to open your pores and soften your hair for a tug free smooth shave while providing a warming sensation to your skin. It can be used with the pre-shave product of your choice, and a warming pre-shave does work well in combination with the Heated Razor.

We want everyone to be able to enjoy the luxury of our Heated Razor's "hot towel" shaving sensation and we would expect the charge to last 15-18 minutes. We're sorry to hear this hasn't been the case for you. You may have already tried this, but we recommend storing your handle on its charging base at all times to ensure it is fully charged. These razor do come with a one year warranty and we would like you to reach out to us at (800) 445-5388, when you get a moment so that we can assist you further.

We understand the importance of a comfortably smooth shave especially if it's for the military. Our Heated Razor was crafted to get the job done and remove all unwanted hairs so you can focus on the task on hand. While you do experience the heat of a hot-towel shave, we always recommend using warm water, a pre-shave, and shaving against the growth of the hair for the best results. Your experience isn't the premium shave that we expect, and we're sorry. When you have a free moment, give us a call at 800-445-5388 Monday-Friday 9:00AM-6:00PM EST, so we can learn more about your experience.

We're so very sorry to hear about what's going on with your Heated Razor. Quality is at the forefront of everything we do, which is why our Heated Razor is backed by a limited 1-year warranty. We'd love to connect about this and help. Please call us at 800-445-5388 so that we can assist you further.

Providing you with a comfortable hot towel shave is the number one priority of our Heated Razor. It has very little meaning though if you can't attach a new cartridge. We take great pride, and we have the utmost confidence in our Heated Razor to give you a premium shave. This is why we offer a one-year warranty. Call us at 800-445-5388 so that we can get you back to the comfort of a hot towel shave.