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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
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3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
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Showing 151-160 of 264 reviews
Feb 17, 2020
Rick1950
1 out of 5 stars review

Failed

After about one month of use the unit has failed. When i turn it on it flashes rapidly, and shuts off after a few seconds. This was the second one that I purchased. The first one has been working flawlessly for over two months.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Your Heated Razor should be there for you whenever you need a close shave. We would want you to be able to enjoy the luxury of this razor's "Hot Towel" sensation every time. If the lights are still flashing on and off when you are turning on your razor, we'd like to request it back so our Quality team can evaluate and assist you further. When you have a moment, please call us at (800) 445-5388, so that we can get you taken care of.

Jan 15, 2022
Uncle Dimp
5 out of 5 stars review

Exceedingly awesome!

Received as a gift, and was initially skeptical, until I used it! Your face will whisper to you each morning “it’s time to shave”, the warmth is surprising and delivers unmatched comfort

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
May 10, 2021
Christian74
2 out of 5 stars review

Not heating anymore!!!

I really loved the product. Unfortunately, after already returning one device, this heater broke down after a bit more than a year. I am not expecting myself to buy a new one every time, so please, tell me what to do...

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Hi Christian, we're sorry to hear about this disappointment! We expect a high quality shave and experience for you, so when you get a moment, give us a call. We'll be happy to help at (800) 445-5388 Monday-Friday 9a-6p EST.

Dec 10, 2021
GlenM
3 out of 5 stars review

Good while it lasted

Stopped working after about 18 months. Just flashes orange when I try to turn it on. Warranty is only 12 months. Product should be a little more robust for the price.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

While we're glad that you got to enjoy 18 months out of your Heated Razor, we're sorry and saddened to hear that it's flashing orange now. Flashing orange means the razor has failed, so we'd love to gather as much information about it as possible for our Quality Team. When you have a moment to talk, give us a call at 800-445-5388 anywhere from 9:00AM-6:00PM EST.

Mar 7, 2024
Robinsoen
3 out of 5 stars review

"Great features!" shadowed by insufficient temp

Well, it is nice that it is warm, but I thought it will be more like hot - shaving has better results when the skin is well warmed. I wish it has a tuning to warm up to 150F-170F (this must be adjusted).

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Thank you so much for your feedback. We're sorry to hear that you weren't the biggest fan of the warm settings of our Heated Razor. The razor has two heat settings: 45C/113F designated with a yellow light and 50C/122F designated with an orange light, but we realize that some users may want an even higher setting, so we'd like you to share your thoughts with our team. Please call us at 800-445-5388.

Oct 6, 2019
Anonymous
5 out of 5 stars review

Awesome Shave

My wife bought this for me as a birthday present and I am so happy with it. Couldn’t wait to charge it and get it going. Close and comfortable shave. Best present she could have bought for me.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Nov 4, 2020
Lisa62
3 out of 5 stars review

Great razor but....

Bought this razor 5 months ago and the arms that hold the blade have broken off. Not sure if its a design flaw but at the price point, I expected a little more durability.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Gillette Team

Providing you with a comfortable hot towel shave is the number one priority of our Heated Razor. It has very little meaning though if you can't attach a new cartridge. We take great pride, and we have the utmost confidence in our Heated Razor to give you a premium shave. This is why we offer a one-year warranty. Call us at 800-445-5388 so that we can get you back to the comfort of a hot towel shave.

Jan 22, 2020
Anonymous
4 out of 5 stars review

I like the heated razor, but wish it vibrated also

As another user wrote, it would be great if you could combine the heated razor with the vibration of the Gillette Fusion Power razor, which I believe gives an overall better, closer shave.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Dec 22, 2024
Bald guy
3 out of 5 stars review

Beware

I bought two of these . They don’t last as far as longevity! They replaced one under warranty. That replacement didn’t last as well. Great having a heated razor especially when shaving your head. Unfortunately not worth the money in my opinion

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from your Gillette. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at (800) 445-5388.

Jul 7, 2023
PERRY
4 out of 5 stars review

GREAT HEATED SHAVE

I love this razor. I would of given it a 5 star if you can change the battery when you cannot charge the battery anymore you have to throw out the razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482