Whether it be your first or fifth Heated Razor, we'd expect them all to last at least 3-5 years that vary based on care and usage habits. If your charger is no longer working, we suggest plugging it into a different outlet to see if that does the trick. Of course, we want you to get back to the comfort of a hot towel shave so if that doesn't work, we'd like you to connect with us. You can reach us at 800-445-5388.

We're so very sorry to hear about what's going on with your Heated Razor. Due to the high-end construction of the razor, and our multiple quality checks, this isn't what we expect to happen to one of our Heated Razors, let alone 3. If you have not done so already, please try using another outlet to see if that helps. We're sure you tried this already though, so we'd love to gather some details for our Quality Team and help. Please call us at 800-445-5388.

I’m truly sorry to hear about your experience with the Heated Razor Starter Kit by GilletteLabs. We take great pride in the quality of our products, and it’s disheartening to learn that we didn’t meet your expectations this time. Please know that your satisfaction is important to us. We genuinely want to make this right for you. If you could give us a call at 1-800-GILLETTE, we’d be more than happy to discuss your concerns and find a solution that works for you. Thank you for your understanding!

The Heated Razor is a one of a kind product and we want you to have a unique experience shave after shave. We expect every one of our products to live up to our Gillette standards. You will want to make sure the razor is fully charged to start. When turning the razor on you will see an orange or yellow light begin to blink. That light indicates that the razor is heating. Once the razor is heated the light should remain constant. If your experience is not as described please contact us at 800-445-5388.

Your Heated Razor should be there for you whenever you need a close shave. We would want you to be able to enjoy the luxury of this razor's "Hot Towel" sensation every time. If the lights are still flashing on and off when you are turning on your razor, we'd like to request it back so our Quality team can evaluate and assist you further. When you have a moment, please call us at (800) 445-5388, so that we can get you taken care of.

We're sorry to hear you're not satisfied with your GilletteLabs Heated Razor. In case this helps, the Heated Razor is intended to last 1-3 years, depending on care and usage habits. We'll be glad to pass along your concerns to our team.