We work hard every day to bring you the very best in quality and the close, comfortable results you'd expect from a Gillette shave. To get the most out of your blades, remember to moisten your face and open your pores with warm water before starting your routine. Follow this with plenty of your favorite shave gel or foam, to soften your whiskers for a few minutes before the razor does its work. Between each smooth stroke you take, rinse the razor often from the back beneath running water to prevent build-up. If you'd like to tell us more we welcome hearing from you, please give our team a call at (800) 445-5388, when you have a moment.

Thank you for your feedback on the Heated Razor Starter Kit by GilletteLabs. We're sorry to hear that you experienced a shorter lifespan with the razor than expected. Your satisfaction is important to us, and we take product quality seriously. If you have any further questions or need assistance, please reach out to our support team at 1-(800) 445-5388. We're here to help!

Thank you for your feedback regarding your experience with the Heated Razor. We are truly sorry to hear that the device did not work as expected and that two of them broke within a year. Please note that this product comes with a 1-year warranty, and we would be more than happy to honor it. If you would like further assistance, feel free to contact us at 1-800-445-5388.