I bought this product a month ago - was happy initially but today suddenly a metal wire popped out the shaver and it hurt me on face while shaving. Didn't notice earlier what is going on - thought the blades got bad but when look closely a metal wire is out there and it hurts. Not expecting this as paid a high $$ amount for the heated razor. Disappointed.

I bought this 9 months ago and the razor stopped charging (a common occurrence if you read the reviews. They sent a replacement but that one also stopped charging after 6 months and now it’s not under warranty. I’m sure Gillette is aware of the problem but sells defective razors anyway. Surprised no one has started a class action lawsuit.

Loved mine. I had it for probably a little over two years but two days ago I went to use it and it started flashing rapidly indicating it was no good anymore. It’s a shame because I loved using it. I just can’t justify spending the money on a new one only for it to have the same issue again so I just went with a standard Gillette labs razor

I haven’t even had this 6 months and only use it a couple of times a week. It has already stopped working. It no longer can recharge itself. Also the shave itself is not as good as the Gillette Fusion line of disposable razors. You will nick yourself a lot more with this razor. I don’t think it’s ready for prime time yet. Disappointing given the price tag - you’d think they would have verified longevity and effectiveness more before launching.

It's not the best shave you'll get and the heat does nothing for the shave. I know they will answer this with the same replay it's barber's shop experience blah blah. Well it's not. It's better to use Gillette Fusion, WIkinson or whatever because you'll get a better shave form much less money. And that is the truth. What we want is the best shave with the fewest skin irritation and this product simply does not provide that. And please don't start with that boring obsessive compulsion disorder storyabout the barber's shop experience .

I received this as a gift a year ago and have nothing but problems. I am about to ship it back for the fourth time! Three times for a rapidly flashing light and once for the area that holds the blade breaking. To me had I known it would have been this much of a hassle I would have returned it from the beginning. It is jut not worth the money and time spent sending it back.

This is the best razor I have ever used. The heating element is amazing. However, it breaks very quickly - it stops heating. Gillette engineers say it should work for about 1.5-2 years, however, this is not written anywhere. Is it fair that this is the expectation, and I am not told before purchase? Just tell the consumer and let them decide if it is worth it.

I have purchased four heated razors--two for me and one for my brother and a friend. All have failed in less than two years. The shave is great, because the razor has two heat settings. The highest setting fails first and the lower setting will continue for months until it stops charging. While I hate shaving, this is best product I've found to accomplish the task, but it would be nice to know if the razor is meant to be disposed when it begins failing or if there a logical explanation or a possible fix to resolve it.

The combination of heat and the superior razor blades made this a great product while it lasted. The battery stopped accepting a charge and the handle was flashing an error after 8 months. I expected a razor at this price point to last significantly longer.

I recently bought this Heated Razor kit Through The Art of Shaving Site, where I am a regular customer for their premium shave products. I have been using their Lexington Collection 5 blade ProFusion flex ball Micro pulse razor for shaving a course beard on sensitive skin and can cut easily, but get great shaves from this as comparison After using the new heated razor, after using the same prep routine of a hot wet towel, massaging in preshave oil and using a brush under hot water to lather, I had the best wet razor shave to date. It cut my beard like it was butter and left my face baby bottom smooth with not rash, irritation or cut. Never experience this before- This is a great razor and was worth the money! I found that if you rinse the razor blades and heat bar under hot water before and during the shave, it add more heat and warmth making it easier to get closer to the beard. I also bought the travel/charger/storage case and it is a great addition to have. Nice design.