Joe, quality is always at the forefront of everything we do, and our products undergo extensive quality testing to ensure our devices reach you in perfect condition. Our Heated Razor is no exception, which is why we offer a limited 1-year warranty on it. We'd like to collect some details and help. Please call us at 800-445-5388.

Oh, no, we're sorry to hear this. Please be assured that we take pride in the quality of our products, and we're just as disappointed by this. When you have a moment, we hope you'll give us a call at (800) 445-5388 so that we can learn more and see how we can help.

We're glad you shared your experience. We have many quality checks in place and we certainly wouldn't expect our razor to have battery issues. In case this helps, here is some information about how to charge your Heated Razor: Prior to first use, the GilletteLabs Heated Razor needs to be activated via the charging dock, otherwise it can't be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. When the handle sits properly in the charging dock, the product is in an upright position and charging will start automatically. This is confirmed by regular white pulsing of the charging indicator and the dock indicator. Prior to first use, it's recommended to charge the razor for at least 1 hour. A full charge takes about 6 hours and provides about 15-18 minutes of heat. When fully charged or when the handle is taken off the charging dock all indicators turn off. If you've done this, and your razor still isn't working as expected, please give us a call at (800) 445-5388. We'd like to hear from you and continue to help.

Our Heated Razor was not only crafted to give you the comfort of a hot towel shave, but it was also crafted to give you a very close shave as well. To get those smooth results, we suggest using warm water and your choice of pre-shave to soften your hair and help your razor go over your skin with ease. We always expect you to be 100% satisfied with our Heated Razor which is why we offer a 30-day Money Back Guarantee that we'll accept with a copy of your proof of purchase. We'd like to make this right and give you the close shave that we both expect. Give us a call at 800-445-5388 so that we can learn more about your experience.