With the recent upgrades to our website, we'd want you to access your service with ease and get your blades when you expect them. If ever you have trouble accessing your account, simply use the "Forgot Password" button from your login page. Once you use the password reset link we provide, you'll be able to resume your account. Keep in mind, we always send an email 10 days before an order ships or if there is ever an issue with your account. If you have more questions about your service, feel free to call our Web Team at (800) 445-5388.

We are sorry you had this experience with all 3 of your GilletteLabs Heated Razor, Borg. We always want you to get the most out of all our products. Our heated razors go through many quality checks to ensure it gets to you with the best results. Prior to first use, the razor needs to be activated via the charging dock; otherwise, it cannot be switched on. To activate the razor, plug in the charging dock and place the razor on the charging dock. When the handle sits properly in the charging dock, the product is held upright, and charging will start automatically. The regular white pulsing of the charging and dock indicators confirms this. Prior to first use, it is recommended to charge the razor for at least 1 hour. A full charge takes about 6 hours and provides about 15-18 minutes of heat. All indicators turn off when fully charged or when the handle is taken off the charging dock. So we can help you get back to your best shave, please call us at (800) 445-5388 Monday through Friday, from 9 AM to 6 PM EST.

Our Heated Razor was not only crafted to give you the comfort of a hot towel shave, but it was also crafted to give you a very close shave as well. To get those smooth results, we suggest using warm water and your choice of pre-shave to soften your hair and help your razor go over your skin with ease. We always expect you to be 100% satisfied with our Heated Razor which is why we offer a 30-day Money Back Guarantee that we'll accept with a copy of your proof of purchase. We'd like to make this right and give you the close shave that we both expect. Give us a call at 800-445-5388 so that we can learn more about your experience.

The comfort of a hot-towel shave should be experienced for years. We're sorry that yours is no longer charging, and that you aren't able to get that premium shave anymore. If you've already tried multiple outlets, and made sure the charging doc is plugged in securely, we recommend give us a call at 800-445-5388 to share your experience and get further assistance.

The barbershop feeling is part of the American experience. Our Gillette Heated razor not only gives you the nostalgia of that classic shaving experience, but the warming bar also helps increase glide and reduce the feel of tug and pull just like at the barber. With these features you get an exceptionally comfortable shave. The razor also has an advanced lithium ion battery and magnetic charging similar to top of the line cell phones. The cartridge is a 5 blade design with a 6th trimmer blade to make sure you can get straight edges on your sideburns or beard and assure the best shave possible. In short we have combined cutting edge technology and with an experience from yesteryear to provide you with a truly unique shaving experience. If you would like to share more about your experience give us a call at 800-445-5388.

You can't get a much more comfortable shave if we're already talking about a hot towel shave. We're glad to hear that our Heated Razor is your new favorite and it's provided you with smooth results!