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Customer reviews for Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock for
Heated Razor by GilletteLabs - 1 Handle, 6 Blade Refills, 1 Charging Dock
3.4 out of 5 stars
stars
265 ratings264 reviews
  1. 5 stars45% (119)
  2. 4 stars10% (26)
  3. 3 stars8% (21)
  4. 2 stars11% (28)
  5. 1 star27% (71)
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Showing 91-100 of 264 reviews
Mar 8, 2020
Reviewer name: Blessed117
5 out of 5 stars
5 out of 5 stars review

Great product

I brought this a month ago for a birthday gift for my disabled son. My son doesn’t have the ability to shave himself, therefore I am the one who shaved him. My son has sensitive skin and usually gets bumps, which usually bleeds. After using this razor there are no bumps nor bleeding. I highly recommend this product.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Dec 30, 2021
Reviewer name: Ron R
5 out of 5 stars
5 out of 5 stars review

Great Razor

I purchased this heated razor about a week ago from Art of Shaving. Razors I have used in the past have never shaved me as this heated razor had been able to accomplish. This by far is a superior product that leaves my face clean shaven without any stubble. It it you such a close shave and the added heating bar helps to accomplish this along the way. It is well worth the added expense.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Aug 3, 2020
Reviewer name: mikuser71
3 out of 5 stars
3 out of 5 stars review

Mine suddenly stopped working

I haven’t even had this 6 months and only use it a couple of times a week. It has already stopped working. It no longer can recharge itself. Also the shave itself is not as good as the Gillette Fusion line of disposable razors. You will nick yourself a lot more with this razor. I don’t think it’s ready for prime time yet. Disappointing given the price tag - you’d think they would have verified longevity and effectiveness more before launching.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

The experience you have with your razor is everything to us and we are sorry to hear that your Heated razor isn't heating This isn't the experience we expect or want you to have, so we are happy to help. Your Heated razor does have a one year warranty on it. When you have a moment please contact us at 800-445-5388 and we will be happy to help.

Feb 7, 2023
Reviewer name: Piyush
2 out of 5 stars
2 out of 5 stars review

Faulty product

I bought this product a month ago - was happy initially but today suddenly a metal wire popped out the shaver and it hurt me on face while shaving. Didn't notice earlier what is going on - thought the blades got bad but when look closely a metal wire is out there and it hurts. Not expecting this as paid a high $$ amount for the heated razor. Disappointed.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Throughout the lifespan of your Heated Razor, we expect you to stay happy and content. We're so sorry to see this happened but be assured this isn't normal with our quality and safety checks. We take reports like this seriously, and we want to help, make things right, and make a detailed report to our quality and safety teams. When you have a moment, please call us at 800-445-5388.

Oct 18, 2019
Reviewer name: JohnDoe
2 out of 5 stars
2 out of 5 stars review

Pointless and too expensive

It's not the best shave you'll get and the heat does nothing for the shave. I know they will answer this with the same replay it's barber's shop experience blah blah. Well it's not. It's better to use Gillette Fusion, WIkinson or whatever because you'll get a better shave form much less money. And that is the truth. What we want is the best shave with the fewest skin irritation and this product simply does not provide that. And please don't start with that boring obsessive compulsion disorder storyabout the barber's shop experience .

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from The Gillette Team

Sometimes a good thing is worth saying more than once, the elevated shave our Heated Razor provides is absolutely an experience worth talking about. Though it may seem a little obsessive of us, we're passionate about providing you closeness and comfort. We're happy to hear your best results comes from our classic Fusion blades, some people with sensitivities might prefer our Skinguard instead. What we do understand is that a great shave comes differently for each guy and every beard type. We've got that covered with many tailored blade styles here at Gillette. Stay smooth out there!

Aug 25, 2021
Reviewer name: Nat09
5 out of 5 stars
5 out of 5 stars review

Smooth as Silk

I must say, I bought this for my husband and he was skeptical about it that he didn't use it right away (6 months later). And now, he can't stop talking about how smooth his face feels the entire day. He wishes he would have used this sooner and not have waited so long. I must say, I definitely love how his face feels and looks (no razor bumps or redness) now that he uses the heated razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Jun 1, 2024
Reviewer name: Vatvedt
2 out of 5 stars
2 out of 5 stars review

Does not last long wih the heated element

I have had my Heated razor for over 18 months. It no longer works as I cannot not get it to heat any longer. So I would not recomend purchasing. The concept is good and while it worked it was great. This is not built to last and we are paying a premuim for the razor and a very high price for blades.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

Our goal was to add the comfort of a hot-towel shave with each stroke of our Heated Razor, so we're very sorry to hear about this. We're unsure of what's happening exactly to your Heated Razor, but please try charging the razor with a different outlet and see if that helps it heat up. We'd love to gather some details for our Quality Team and help. Please call us at 800-445-5388.

Aug 3, 2022
Reviewer name: KenG
5 out of 5 stars
5 out of 5 stars review

Wow what a shave!

I gotta tell you I’ve shaved with double edge blades, single edge, regular cartridge, disposables, and electric and this heated razor is by far the best, closest, smoothest most comfortable and enjoyable shave I have ever had. Knocked or out of the park Gillette. Great stuff!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
Feb 3, 2022
Reviewer name: Bill Faust
5 out of 5 stars
5 out of 5 stars review

Absolutely the Best Shave A Man Can Get

I have been shaving for along time. I’ll never forget how exited I was to get my first Atra razor. That was the razor every kid had to have in high school. Then as technology advanced it was the Sensor, the Fusion and now the Proglide. I have even gone nostalgic and used my grandfather’s Gillette Fatboy safety razor with much fanfare learning a new skill. It was fun but when you are on the run like I am you have to shave at a faster pace. Sure I have also tried other great brands and they are good, but nothing really shaved my face so perfectly and as close as the five blade Proglide with the adjustable head to get into the tight rounded corners of my chin. Once I noticed the new Heated version I just had to have it and finally got it for Christmas. I charged it up for the next mornings shave and the minute the razor touched my face I said to myself “Wow man this is great”! And I don’t know if it’s the warming effect of the blade softening the beard but I’ll tell you something helps this razor giving you the closest and smoothest shave you will ever have other than from a barber, and that’s even a maybe. Seriously guys this razor is “Amazing”. I highly recommend it and watch for Gillette’s special promotions from time to time and you can get this razor at a really good price!

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
May 20, 2024
Reviewer name: ap_tx
1 out of 5 stars
1 out of 5 stars review

Poor Quality and Longevity

I am on my third Heated Razor in less than 5 years. All 3 have failed for the same reason, which is the razor won't turn on. Luckily, I was able to get the first replaced via my credit card's extended warranty and the second replaced under Gillette's warranty. The intent of the product makes sense and I did like using it. However, the quality and longevity of the product is poor and I wouldn't recommend the heated razor.

Review from gillette.com
Helpful?460UFH2X0K3R13891603482
reply from Customer Care

We're so very sorry to hear about what's going on with your Heated Razor. Due to the high-end construction of the razor, and our multiple quality checks, this isn't what we expect to happen to one of our Heated Razors, let alone 3. If you have not done so already, please try using another outlet to see if that helps. We're sure you tried this already though, so we'd love to gather some details for our Quality Team and help. Please call us at 800-445-5388.