Hello JoStrz, Thank you for reaching out. We appreciate you letting us know that the oven glass door of your Samsung range shattered. We apologize for the inconvenience this has caused you, especially since you just had it for 35 days. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Attached is a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/NX60A6311SS/AA Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144572112 -Angelica

Hello there. We all know a working stove burner is needed for us to enjoy cooking. Let us go ahead and check your burner. Seeing something strange happening on your gas stove, cooktop or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. Please check this link for details. Flame issues on Samsung gas cooktop or range https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. Please check this link for details. How to clean your Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145371263) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Hi Smilin, We can imagine how disappointing it must feel to have the oven performance change after only a few uses, especially when you were excited about how the range looks. We are here to help. I have shared a Samsung link below to help with your experience with the range. The link has four scenarios; select the closest to what you are experiencing. Each scenario will have steps to guide you, including hyperlinks that can be visited for additional help as well as embedded videos that you can watch in full. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10001298/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151491623 to help our team pull up your information. Leo

Hi Ronilda, Congratulations on your Samsung range model and we are glad to help with the oven temperatures you experience. I have shared a Samsung link below to help with the oven temperature of your range model. There are four radio buttons in the link. At this point we recommend going to the fourth radio button first to better understand the accuracy of oven thermometers then going to the first radio button on the steps to take, particularly calibrating the oven since it is new (4th step in the 1st radio button). Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01204529 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146638192 to help our team pull up your information. Leo