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Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range w/ Rapid Boil for
Samsung 6.3 cu. ft. Freestanding Electric Range w/ Rapid Boil
4.4 out of 5 stars
stars
588 ratings582 reviews
  1. 5 stars69% (403)
  2. 4 stars18% (106)
  3. 3 stars5% (28)
  4. 2 stars2% (13)
  5. 1 star6% (38)

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Showing 1-10 of 582 reviews
Jan 23, 2026
Terdsmom
5 out of 5 stars
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] preheats fast and able to connect to my phone. easy to clean.

Review from Samsung US
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Feb 3, 2026
AliciaT
2 out of 5 stars
2 out of 5 stars review

Poor Decal Design

[This review was collected as part of a promotion.] The product served its purpose wonderfully! However, I would not recommend this product due to the decals on the control panel wearing off within the year. Samsung didn't offer any resolution to this, so I needed to buy a new controller panel for a large price simply because the decals came off.

Review from Samsung US
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reply from Samsung Care

Hello AliciaT, Thank you for reaching out and sharing your feedback. We understand how disappointing it can be when control panel decals wear off over time, especially when the product otherwise performs well, and we’re ready to help review this with you. Please contact us directly so our team can take a closer look at your situation and discuss available support options. You may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152001540), so our team can pull up your information. Thank you! ^Joshua

Feb 2, 2026
PENNY
1 out of 5 stars
1 out of 5 stars review

Oven Temperature Varies by 100 Degrees

Oven Temperature Varies by 100 Degrees. Had two service calls within, and both said the oven works fine and is within specifications. Even the first repairman didn't know how to calibrate the oven temperature, which can vary (supposedly by up to 35 degrees). Mine is off by 100 degrees. Now, after two 'repair reviews, if I use my oven at all and bake something at 400 degrees, I set the temperature at 350 and watch it every 5-8 minutes on a separate oven thermometer to make sure it hasn't jumped up another 50 degrees. Attached are photos of my famous 7-layer bars - baked at 325 degrees before I knew I had to check in every 5-8 minutes. All other burned items have been discarded. The last repair person said I needed to preheat the oven and wait 20-30 minutes for it to stabilize. Seriously!!! So upsetting. I purchased this model only to replace my DEPENDABLE oven with a stainless steel version. So disappointing. Even when Samsung does contact you, every event takes weeks to coordinate. No more Samsung for me!

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Jul 24, 2026
DRDRD
1 out of 5 stars
1 out of 5 stars review

1 Month after Warranty - Cook Surface Glass Cracks

One month after the warranty runs out the cook surface glass cracked. The stove worked fine before this. Now Samsung says that they won't honor the warranty. The replacement glass top now costs 50% of a new stove, even if I do it myself. Also, they also changed the cook surface part number which implies that the original ones were possibly defective and had to go to a new design.

Review from Samsung US
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reply from Samsung

Your experience with your range matters to us, DRDRD and we would, welcome the opportunity to take a closer look at your situation and determine the most appropriate next steps. Please feel free to reach us through the following channels using the reference number (1152919690): Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient_id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate you taking the time to share your feedback and look forward to hearing from you. Glaiza Samsung Care

Apr 24, 2026
Contented
1 out of 5 stars
1 out of 5 stars review

Oven heat causes enamel damage and trips circuit

Bought a home with this Samsung range in it. it had scratches in an odd design on the bottom that had rusted. Had a new electrical panel installed and new GFCI circuit to meet code along with Romex wiring. When running the self clean cycle, it tripped the cricuit twice, With a google lens search of the scratches, discovered that other had the same issue with the damage on the oven floor when running self clean or even just heating the oven to bake. The heating element under the oven floor is cracking the eneamel surface, So now we have a range that isn't that old that is non-functional. The comments are that Samsung refuses to acknowledge the problem or do anything about it. After the well known problems with the Samsung side by side refrigerators, I sure would not buy a Samsung

Review from Samsung US
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reply from Samsung

Hi Contented, Dependable operation and a durable oven interior are important to how your range supports your home, and we understand how concerning it is to notice unusual markings, changes over time, and interruptions like the unit losing power during use. Feedback like yours helps us enhance our products and overall customer experience. We truly value your business. Geraldine Samsung Care

Jan 21, 2026
Lynn
1 out of 5 stars
1 out of 5 stars review

Oven not working

I purchased my range 6/15/25. The first thing that went out was the start button have to hit cancel several times to activate the start. On 1/16/26 my oven stopped working heat stays at 175. I contacted Samsung that day and after a week of getting the run around I received a call saying they're unable to find a repair tech for my area. Not sure what the out come will be but I'm definitely not a happy camper right now with no oven and not knowing when I will have one.

Review from Samsung US
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reply from SEA Care

We understand the importance of a working range in your household, Lynn. Let's take care of this. Please refer to the resources below to address your concerns with your range. Please click the links and hyperlinks for tips. Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ How to level your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS10006921/ Samsung oven temperature issues (Please select which temperature issue your oven is experiencing): https://www.samsung.com/us/support/troubleshoot/TSG10001298/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151906687 so our team can pull up your information when you message us. Have a great day. -John

Mar 11, 2026
Sarah
1 out of 5 stars
1 out of 5 stars review

Would not recommend

As a mom who cooks every meal for my family, a reliable oven is essential. Unfortunately, this one gets extremely hot on the outside burning any hand that touches the outside and feels cheaply made. I wouldn’t recommend it

Review from Samsung US
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Mar 3, 2026
Dolores
1 out of 5 stars
1 out of 5 stars review

My rating is related to Sam's Club directly. I brought this Samsung Electric Stove on 1/23/26 delivered on 1/31/26. on 2/1 my stove didn't work, 1 element came on the off nothing after that. My brand new stove didn't work. That's when my nightmare began (the stove was picked up finally today) I immediately called the number listed on Sam's Club app associated with this purchase, I made 16 phone calls, 4 emails replies to a " Supervisor" and 1 call from Sam's Club directly, a supervisor was supposed to contact me instead Heather had a teenager call me, this poor kid, I asked to speak to her supervisor, Heather didn't take kindly to being told that was inappropriate so she passed me to another supervisor Debra ( she was the only person that tried to help me). I was met with I called the wrong %23 I was actually told that the number listed on Sam's Club app associated with this purchase is wrong, I was told to call Samsung the told me to call Sam's Club directly since I just but it there and have never used it. i had an electrician come check my outlet (just in case) no problem, a Service technician was sent to check the stove, he verified that the stove was defective and he turned in a report and told me to call them so they can schedule for an exchange. That never happened. nothing happened until I filed the complaint with the Better Business Bureau and contacted the Attorney General's office, a consumer affairs here in Texas. two days later I get an email with a phone number to a company that's gonna pick it up and a tracking number. today 3/3/26 it was finally Picked up and my refund is pending. I saved up to buy this stove Im on a fixed income I was so excited when I got it I cried I was so happy. Sometimes a fuke happens with a product and as long as it's exchanged , the customer service is good and you get taken care of I would have been fine. Sam's Club had the opportunity to honor their warranty for this product written on the website. I didn't even get an apology. So it's been over a month without a way to cook in my home. The money that I paid in full, is sitting with them so I can't buy anything else until I get that refund. This is actually been the absolute worst experience with any store I have ever had. And I expected the best from Sam's Club. Not even an apology. I'm sure an exchange would have made everything alright. But no. Perfect. Example of something that could have been easily taken care of turned into a customer, having a horrific experience. And telling everybody about it, posting reviews everywhere she can calling, including the better business bureau and the state of texas.Attorney general's office. sam's Club you should do better.

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Jan 17, 2026
Tania
1 out of 5 stars
1 out of 5 stars review

I have a dishwasher that I paid over $900 not even 3 years old and it's already dying their customer service is a joke they scam people for their trade-ins of their cell phones. what I'm noticing gets whoever got a free stove as a promotion Left good reviews so no more Samsung for me

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Feb 27, 2026
EARLIE
1 out of 5 stars
1 out of 5 stars review

Terrible customer service

Range only lasted 7 months and Samsung refuses to honor the warranty. Bad horrible customer service! Will not ever buy another Samsung product ever again.

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