Purchased 08/01/2025 I have found the glass top scratches extremely easily. I have had other glass top ranges without this problem. The oven light has burned out and oven has not been used often in the past year. Oven temperature is hoter than settings. I would not purchase this range again.

convection oven doesnt work. bottom drawer is always crooked. knob doesn't click in when turning on burner. just bypasses and you have to manually put it on high. cheap design and so disappointed my convection doesn't work

I have a dishwasher that I paid over $900 not even 3 years old and it's already dying their customer service is a joke they scam people for their trade-ins of their cell phones. what I'm noticing gets whoever got a free stove as a promotion Left good reviews so no more Samsung for me

I rent an apartment and this was a brand new electric range that came with the apartment. I used the self cleaning oven feature and would do ANYTHING to take it back. The whole interior of the oven turns to a white ash which they say wipes clean. HA, it is incredibly difficult to remove and there are some kind of coils inside the oven roof that make it impossible to reach underneath to wipe clean. The interior glass is permanently ruined after this cleaning as well. It has a gray film. Not dirt or grease, a film. I only used the self cleaning feature because of a little spill on the bottom of the stove and I'm moving out so I wanted it to be perfect. It looks like the entire interior of the oven is ruined now. Streaked, film on the glass. Horrible. I don't even know what to do or use to clean it because I don't want to ruin it any further. Very frustrating and disappointing. I hope my landlord doesn't take this out on me

My rating is related to Sam's Club directly. I brought this Samsung Electric Stove on 1/23/26 delivered on 1/31/26. on 2/1 my stove didn't work, 1 element came on the off nothing after that. My brand new stove didn't work. That's when my nightmare began (the stove was picked up finally today) I immediately called the number listed on Sam's Club app associated with this purchase, I made 16 phone calls, 4 emails replies to a " Supervisor" and 1 call from Sam's Club directly, a supervisor was supposed to contact me instead Heather had a teenager call me, this poor kid, I asked to speak to her supervisor, Heather didn't take kindly to being told that was inappropriate so she passed me to another supervisor Debra ( she was the only person that tried to help me). I was met with I called the wrong %23 I was actually told that the number listed on Sam's Club app associated with this purchase is wrong, I was told to call Samsung the told me to call Sam's Club directly since I just but it there and have never used it. i had an electrician come check my outlet (just in case) no problem, a Service technician was sent to check the stove, he verified that the stove was defective and he turned in a report and told me to call them so they can schedule for an exchange. That never happened. nothing happened until I filed the complaint with the Better Business Bureau and contacted the Attorney General's office, a consumer affairs here in Texas. two days later I get an email with a phone number to a company that's gonna pick it up and a tracking number. today 3/3/26 it was finally Picked up and my refund is pending. I saved up to buy this stove Im on a fixed income I was so excited when I got it I cried I was so happy. Sometimes a fuke happens with a product and as long as it's exchanged , the customer service is good and you get taken care of I would have been fine. Sam's Club had the opportunity to honor their warranty for this product written on the website. I didn't even get an apology. So it's been over a month without a way to cook in my home. The money that I paid in full, is sitting with them so I can't buy anything else until I get that refund. This is actually been the absolute worst experience with any store I have ever had. And I expected the best from Sam's Club. Not even an apology. I'm sure an exchange would have made everything alright. But no. Perfect. Example of something that could have been easily taken care of turned into a customer, having a horrific experience. And telling everybody about it, posting reviews everywhere she can calling, including the better business bureau and the state of texas.Attorney general's office. sam's Club you should do better.

Oven Temperature Varies by 100 Degrees. Had two service calls within, and both said the oven works fine and is within specifications. Even the first repairman didn't know how to calibrate the oven temperature, which can vary (supposedly by up to 35 degrees). Mine is off by 100 degrees. Now, after two 'repair reviews, if I use my oven at all and bake something at 400 degrees, I set the temperature at 350 and watch it every 5-8 minutes on a separate oven thermometer to make sure it hasn't jumped up another 50 degrees. Attached are photos of my famous 7-layer bars - baked at 325 degrees before I knew I had to check in every 5-8 minutes. All other burned items have been discarded. The last repair person said I needed to preheat the oven and wait 20-30 minutes for it to stabilize. Seriously!!! So upsetting. I purchased this model only to replace my DEPENDABLE oven with a stainless steel version. So disappointing. Even when Samsung does contact you, every event takes weeks to coordinate. No more Samsung for me!

Range only lasted 7 months and Samsung refuses to honor the warranty. Bad horrible customer service! Will not ever buy another Samsung product ever again.

Purchase from literally anywhere else. Whatever low budget delivery company Sams Club works with is absolute garbage. I have now been given 4 different delivery times. no one can tell me why it keeps changing. Customer service has been terrible.

Fire hazard, control knob turns on high when bumped, happened to me 2 times, bad fire. Never trust. Tried to figure out and learned a touch to the knob powered burner to high. No turning of the knob, slight touch. Danger.

Where the plug connects to the stove is poorly constructed and touched a piece of the back of the unit and burned up. Luckily it was caught before it burned my house down. Of course the warranty is out and now I have to buy a new unit. It will NOT be a Samsung.