Greetings! It must be really frustrating to have the Wi-Fi not working and the clock unable to be set, especially after expecting everything to function as it should. Let us help you out. Functions accessible through the SmartThings app may not work correctly if the signal quality is weak or if the product is located in an area with poor Wi-Fi coverage. Ensure that the Wi-Fi on the range is enabled, to do so please turn to page 37 of this model's user manual shared below. To set the clock properly, turn to page 29 of the user manual link. https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf To supplement the user manual, I have shared a Samsung link below to help with connecting the range to SmartThings. Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148018330 to help our team pull up your information. Leo

Hi Lisml, Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared links below that may help resolve your concerns with your range. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ https://www.samsung.com/us/support/troubleshooting/TSG01204529/ I have also shared the user manual link below. Please click on the link and turn to page 52 for additional steps. https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144391547 Leo