Thank you for sharing how do you feel about the range. Samsung appreciate your review!

Thank you for making your purchase with Samsung, G2bjas! We appreciate you expressing your observation of the range. Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145148074, to help our team pull up your information. Have a great day. ^Chrystel

Hi Lisml, Thank you for your honest feedback and we hope you are in good health. We are saddened to know that this has happened to you. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung. I have shared links below that may help resolve your concerns with your range. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ https://www.samsung.com/us/support/troubleshooting/TSG01204529/ I have also shared the user manual link below. Please click on the link and turn to page 52 for additional steps. https://downloadcenter.samsung.com/content/UM/202103/20210316120415733/NE63A6311_AA-01_EN-MES-CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144391547 Leo