Hello there. We all know a working stove burner is needed for us to enjoy cooking. Let us go ahead and check your burner. Seeing something strange happening on your gas stove, cooktop or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. Please check this link for details. Flame issues on Samsung gas cooktop or range https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. Please check this link for details. How to clean your Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145371263) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Hi there, Some options of our appliances can be challenging to use. Let us provide you with the assistance you need. Please reference the "Setting the clock" section on page 29 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147556896 to help our team pull up your information. Have a great day. ^Aloe