Hi Plaidfinger, thank you for taking the time to submit your review and for choosing this beverage center for your home. We are very sorry to hear that your unit came with damaged shelves and that you are disappointed in their quality and design. This is certainly not the experience we would expect for you and we can understand your frustration in this. We would recommend that you visit the following link and scroll down to the email contact form so that we can look into this further for you: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. If you haven't already, we would also recommend that you take advantage of your warranty by calling 1-877-337-3639. You can learn more about your limited warranty on pages 22-23 of your Use and Care Manual seen here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60809-2.PDF. We truly value your feedback and look forward to helping you with this soon. All the best! -Eliza@Haier

Hi there - we are so sorry that your beverage center stopped working so soon in its lifespan. This must have been incredibly irritating and we can certainly understand your frustration. It's definitely not the ownership experience we want for you. We really hope to gain your trust back in Haier someday - connect with us directly if you have any questions or concerns; we are always happy to assist you and provide troubleshooting tips. Be well, Kelsey@Haier

Hi Kelly81 - Thank you for reaching out to us at Haier and for having purchased a new beverage center. We regret to hear of the issue you've had with the shelves. Your feedback is appreciated and can be used to aid us in future product design. We will be sure and share your comments with our refrigeration design team. If you continue to have difficulty with the shelves please contact us so we can check into this further: https://www.haierappliances.com/support/contact-us Vikki@Haier

Hi - Thank you for reaching out to us and sharing your feedback on our Beverage Center. Your comments are very important to us and we will be happy to share your thoughts with our refrigeration design team. We wish you all the best! Vikki@GEA

Hi there, thanks for connecting with us to share your review. We're excited that you've chosen this fantastic beverage center for your home and very glad that you've been enjoying its sleek illuminating design that helps you keep stock of your drinks! However, we're sorry to hear that one of your shelf tabs has pulled apart, as this certainly isn't the sturdy storage we'd expect, and we've shared your valuable feedback with our design team for improvement. We'd be grateful for the chance to walk you through getting a replacement shelf! Please reach out to our Parts and Accessories team by calling 1-877-959-8688 Monday - Friday: 8 a.m. - 8 p.m. ET, Saturday: 8:30 a.m. - 5 p.m. ET, and we'd be happy to get this worked out for you. We're glad that you reached out and sincerely hope for the chance to hear from you soon. -Eliza@Haier