Hi there - we appreciate this review and we're glad to hear that you love the look and capacity of this model! We do apologize that it isn't getting your items cold. This is not something we would expect from this beverage center. We're sorry for any inconveniences this has caused and we certainly understand your disappointment. There could be several reasons why your unit is not cooling properly. With a new beverage center, you want to set the temperature control to MED for at least 24 hours to cool before making further temperature adjustments. Additionally, you'll need to allow enough time for items to cool, especially if a large amount of beverages were recently added. More troubleshooting tips can be found on pages 19 and 20 of the owner's manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60809-2.PDF. If the issue persists, reach out to us directly - we are always happy to help out in any way we can. All the best, Kelsey@Haier

Hi there, Thank you for taking the time to provide a review on your Haier Appliances beverage center. We are sorry to hear that the appliance is not cooling as it should, and is not keeping your beverages cold. We recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht Thank you for your review. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Best regards, -Devin@Haier

Hello AC51- We apologize for the issues you've had. This is not the ownership experience we want for you and your family. We can understand your frustration and want to look into this for you. Please visit the following link and scroll down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We'll be happy to look into this further for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Note: If you haven't yet, please take advantage of your warranty by calling 1-877-337-3639. Thank you! Joyce@Haier

Hi there, thank you for reaching out. We're sorry your beverage center isn't getting cold enough. The normal temperature range of a wine or beverage cooler is between 34°F and 46°F, so we can absolutely imagine your frustration. To best help, we first suggest disconnecting power to the unit for 2-3 minutes. In addition, the following could be causes of the beverage center not cooling well: 1) The door is opened frequently. 2) A large amount of beverages was recently added. If the problem persists, we recommend scheduling service with a certified Haier Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling Haier Service at 1-877-337-3639. . We hope you find this useful and we're wishing you the best. - Guy@Haier