This isn't something that we'd expect for your experience, Angel. All of our toothbrushes are quality tested to be easy for you to use. It may sound silly but please try flipping the batteries around to see if they're placed incorrectly in their place. When you have time please call us at 800 566-7252 so that we can share this with our Quality Assurance Team, and help you further.

We’re very sorry to hear you’ve had a disappointing experience with your Oral-B Cross Action Power Toothbrush. Our toothbrushes go through many quality checks to ensure they perform to our high standards, so we wouldn’t expect to hear this. We will be sure to share your experience with our Quality team. We’d like to learn more from you, and get you brushing with a new Oral-B toothbrush you'll love. Please give us a call at 1(800) 566-7252.

We're very sorry you're finding the Oral-B Complete Action Deep Clean battery powered toothbrush messy to use, Kenb. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we greatly appreciate your feedback. We'd like to talk with you more about your experience, and ask that you please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.

We're sad to hear this brush is no longer working. Due to the many quality tests these handles undergo, this isn't something we'd expect. So we can learn more, could you please give us a call when you have a moment? You can reach us at (800) 566-7252.

We're sorry to hear this toothbrush didn't offer you the power and brushing action you were expecting, and would like to help. Please know, we have many quality checks in place to help ensure only the best products reach you. So that we can learn more and help you find the right toothbrush for your needs, please give us a call at (800) 566-7252.

We’re sorry to hear about the confusion about replacing the batteries in your toothbrush, Sam. All of our brushes are tested to last for a long time and provide you with only the best dental care. You should be able to simply twist the bottom of the toothbrush off to reveal the battery compartment. If you’re still having issues replacing the batteries please give us a call at 800 566-7252 when you have time.