We're sorry to hear this. Due to the many quality tests that our brushes go through, this isn't the experience we expect. Our team would like to hear more from you, and gather some information from your brush. When you have a chance, could you please call us at (800) 566-7252?

We want to give every single person an easy and reliable clean, no matter their age, so we'll be sure to pass along all of your feedback. Based on your review, it sounds like this special lady in your life would enjoy using either our Oral-B Pulsar gum Care, Pulsar Whitening, Pulsar Expert Clean, or our Pro-Health Clinical Battery-Powered Brush. Our Pulsar Brushes are part of our manual brushing collection, however, they feature vibrating bristles that polish and massage for a better clean without all the extra features that our battery-powered handles have. The on/off button is also easier to see and push, and we'd be happy to help you purchase any of the great options above. Just give us a call at (800) 566-7252!

Your years of loyalty doesn't go unnoticed and we'd like to get you back to brushing with us again. To change the battery, be sure to twist the battery cap to the left to open and insert a new AA battery. The Plus (+) end should be inserted towards the top of the handle and we suggest only using a AA alkaline battery. Replace the battery cap and twist to the right until it's tightly sealed. If you're still having trouble after trying the tips above, please give us a call at (800) 566-7252.

We want you to be able to use your toothbrushes you purchased, Shirley, and we're very sorry that this happened twice, and we're happy to help you. We go through many quality checks through making them to ensure functional brushes, so this is not something we would expect to happen before even using it. Please check to make sure the batteries are correctly inserted in the battery compartment (with the plus and minus signs in the right position). Also, you may want to try new AA batteries. We always want to know what is going on with our products, so we'd appreciate you calling us at (800) 566-7252 for assistance getting it working.

Mickey, we're so sorry to hear you had to return your Pro Advantage Battery Toothbrush, and would like to help. Please know, we have many quality checks in place to ensure only the best products reach you. So that we can learn more about your experience and help further, please give us a call at (800) 566-7252.

We’re very sorry to hear you’ve had a disappointing experience with your Oral-B Cross Action Power Toothbrush. Our toothbrushes go through many quality checks to ensure they perform to our high standards, so we wouldn’t expect to hear this. We will be sure to share your experience with our Quality team. We’d like to learn more from you, and get you brushing with a new Oral-B toothbrush you'll love. Please give us a call at 1(800) 566-7252.

We're very sorry you're finding the Oral-B Complete Action Deep Clean battery powered toothbrush messy to use, Kenb. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we greatly appreciate your feedback. We'd like to talk with you more about your experience, and ask that you please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.