We're very sorry you're finding the Oral-B Complete Action Deep Clean battery powered toothbrush messy to use, Kenb. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we greatly appreciate your feedback. We'd like to talk with you more about your experience, and ask that you please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.

This isn't something that we'd expect for your experience, Angel. All of our toothbrushes are quality tested to be easy for you to use. It may sound silly but please try flipping the batteries around to see if they're placed incorrectly in their place. When you have time please call us at 800 566-7252 so that we can share this with our Quality Assurance Team, and help you further.

We’re very sorry to hear you’ve had a disappointing experience with your Oral-B Cross Action Power Toothbrush. Our toothbrushes go through many quality checks to ensure they perform to our high standards, so we wouldn’t expect to hear this. We will be sure to share your experience with our Quality team. We’d like to learn more from you, and get you brushing with a new Oral-B toothbrush you'll love. Please give us a call at 1(800) 566-7252.

We're sorry to hear that the buttons for the brush weren't working well for you, Percy. Our Quality Assurance team take many steps to make sure our products are usable by all of our consumers. When you have time please feel free to call us at (800) 566-7252, so that we can make this up to you.