We're so sorry to hear your Pro Advantage toothbrush didn't work. Please know, we have many quality checks in place to ensure only the best products reach you. It may help to replace the batteries and ensure they're inserted properly. So we can help further, please call us at (800) 566-7252.

This isn't something that we'd expect for your experience, Angel. All of our toothbrushes are quality tested to be easy for you to use. It may sound silly but please try flipping the batteries around to see if they're placed incorrectly in their place. When you have time please call us at 800 566-7252 so that we can share this with our Quality Assurance Team, and help you further.

We're sorry to hear that the buttons for the brush weren't working well for you, Percy. Our Quality Assurance team take many steps to make sure our products are usable by all of our consumers. When you have time please feel free to call us at (800) 566-7252, so that we can make this up to you.

We're very sorry you're finding the Oral-B Complete Action Deep Clean battery powered toothbrush messy to use, Kenb. We carry out extensive research and consumer testing when designing our products. Our toothbrushes are also designed to be comfortable to hold and easy to use for a wide variety of consumers. Still we know that preferences vary from person to person, so we greatly appreciate your feedback. We'd like to talk with you more about your experience, and ask that you please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can further assist you.