Hi bj,It’s unfortunate to hear the delivery of your QN85BD TV was less than adequate. We recommend you contact Sam's Club directly for assistance. We hope your issue is resolved quickly.If the image is too dim, please try disabling some of the TV's energy efficiency functions, as these will automatically adjust your picture and may cause your screen to appear brighter or darker than preferred. Go to: Home > Menu > Settings > All Settings > General & Privacy > Power and Energy Saving > turn off Brightness Optimization, Brightness Reduction, and Motion LightingYou may also want to try adjusting image settings to improve your picture. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode1) Standard: Is the default mode suitable for general viewing environments.2) Movie: Is suitable for watching TV or movies in a dark room.3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also customize the brightness level of your screen between 0 – 50 to your preference. Go to: Home > Menu > Settings > All Settings > Picture > Expert SettingsPlease also make sure you’ve got the latest firmware version installed on your TV. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update NowI hope these tips help. Should you need further assistance, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

Surferbro, Please know you can quickly access your TV Settings by pressing the Settings/Number/Color button (below the power button) on your remote. After using the below pathway a few times, pressing this button will remember and quickly configure frequently used functions. 1. Press the Settings/Number/Color button on your remote. 2. Press the UP directional button on your remote. When you press this button, the Settings menu/Virtual number pad/Color pad are displayed. 3. From the Settings menu, you can quickly set the options of your frequently used functions. For advanced settings, select All Settings. I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist

Arindom, Thank you for purchasing the QN85B TV and for sharing your feedback regarding screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer. Anti-Reflection designed to minimize ambient light reflection is featured on our 55” QN90B series and higher. Should you ever have questions or need help with TV features, specs, or operation, we are here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Specialist