Surferbro, Please know you can quickly access your TV Settings by pressing the Settings/Number/Color button (below the power button) on your remote. After using the below pathway a few times, pressing this button will remember and quickly configure frequently used functions. 1. Press the Settings/Number/Color button on your remote. 2. Press the UP directional button on your remote. When you press this button, the Settings menu/Virtual number pad/Color pad are displayed. 3. From the Settings menu, you can quickly set the options of your frequently used functions. For advanced settings, select All Settings. I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website. ~ Samsung Specialist

James,I'm sorry to hear of your experience with your new QN85BD TV. To assist you in learning the various features, functions, and settings of your TV and remote, you can download your TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under Support (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the QN85BD TV under Samsung Neo QLED 4K > B Model Lineup to download the guides you would like. The e-Manual and Remote Guides are also both embedded into the TV itself under Menu > Settings > Support.If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.~ Samsung Specialist

Jake,We appreciate your feedback regarding hardware missing from your QN85BD TV. If purchased brand-new and unopened, please contact Samsung Customer Support and a representative will gladly help you. If purchased in open-box condition, we recommend contacting Sam's Club directly for assistance. We hope your issue is resolved in a timely manner.Should you have questions on the usage or setup of your TV once your issue is resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat• Manuals, Software, & Warranty Info~ Samsung Specialist