DugEfresh, I'm sorry to hear of the difficulties you're having in using the Solar Cell Remote. Below the Back button and above the Netflix hotkey, you'll see a thin rocker button with (+) on the top and (-) below; simply push up on this button to increase, and down to decrease volume. To assist you in the learning the various features, functions, and settings of the remote, you can download the Solar Cell Remote Guide directly from Samsung’s website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can select the QN85B under Samsung Neo QLED 4K. The Remote Guide is also embedded into your TV itself under: Menu > Settings > Support > Remote Control Guide If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist