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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 441-450 of 1,643 reviews
Feb 21, 2021
One time
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Awsum unit for the price

[This review was collected as part of a promotion.] This unit has plenty of space it looks nice also light inside is great only problem is our tows get caught under door door very low dont understand why door is low so that your tows can get jammed up

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane

Mar 14, 2021
Pete z
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

The Right Size with Options

We were looking for a medium sized refrigerator that had an ice maker. This unit meet the size requirement and had an option to install an ice maker as an add on from LG. Overall, we are happy with the refrigerator and the Ice maker. You can read my review on the ice maker under that units listing.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jul 27, 2021
Tina22
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Refrigerator and freezer will not cool

[This review was collected as part of a promotion.] We bought this a few weeks ago and still have not been able to use us. Multiple repairs are needed and waiting for another week to have the repairman return. Refrigerator had only 20% of the needed butane when tested. Would not purchase this product again.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

May 1, 2023
littleminkee
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far, So good

We had to buy a fridge quickly when the door literally fell off our crappy old one! We choose this one because the price was great for the size. We have only had it for a few weeks, but so far it is working fine! The door catches on something...I think maybe the door shelf is hitting the veggie drawer or something? So sometimes the door won't shut on its own without being forcibly closed. Other than that it is working for us - and it has an attached door!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Social.

Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Dec 25, 2021
1LGx
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Replacing Old Equipment

[This review was collected as part of a promotion.] Was looking to replace an old upright freezer to save money. After serious consideration I was able to condense into an old refrigerator. Now I have replaced both old units into a 22 cf refrigerator that will pay for itself in a few years of operation savings. And I can’t hear the new unit run.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jun 26, 2023
DaveT57
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good basic refrigerator

I wanted a good basic refrigerator, and this satisfies. It works well, is designed well, and has a relatively small footprint for it's internal space. It's quiet, except for occasional whimpering noises (which are soft, but odd). My only disappointment is that it doesn't have a freezer light. I didn't realize internal lights weren't standard, so it wasn't a "feature" I was looking for, but it's pretty obvious that it's missing. Also a bit disappointing that the "optional" ice maker appears to be unavailable anywhere.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 3, 2021
lakeshoreranger
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

One Great Refrigerator!

[This review was collected as part of a promotion.] My 7 year old Maytag frig suddenly stopped working at the end of summer. I did some research online and decided to try LG for the first time in my 72 year old life. This frig is very, very quiet, is much more spacious inside than any other frig I've ever owned of that size, keeps everything at the right temp and humidity level thru out the entire frig and the freezer compartment, and it is so easy to keep clean (outside and inside). My wife loves it! I love my lower electric bills! Thanks LG.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Nov 21, 2025
LOUIS
1 out of 5 stars
1 out of 5 stars review

Don't buy?

The compressor was bad when we got it and our food spoiled. It took too long to get it repaired. Now less than 2 years later the freezer has stopped working. This is very disappointing. Now we have to come up with the money to buy another fridge. We certainly won't get this brand again. Customer service was very bad when we tried to deal with the defective new fridge so we're not going to try to contact anyone again.

Helpful?1QJF566W4K0H13865023214
reply from LG Digital Customer Care

Hi, Louis. Thank you for sharing your experience with your LG Refrigerator (LTCS20020V) model. We understand how important it is for the freezer and compressor to work reliably to keep your food safe. A helpful step to improve cooling performance is to clean the condenser coils at least twice a year, as dust buildup can cause the compressor to work harder and reduce efficiency. You can find more guidance here: https://www.youtube.com/watch?v=IeXSwCgNNAw. If you need further assistance with service or repair options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy

Nov 19, 2025
nikolai
4 out of 5 stars
4 out of 5 stars review

Not a bad very basic fridge

I picked this fridge based on its dimensions, good brand reputation and decent price. Delivery was quick and painless, great experience indeed. The fridge itself did match the expectations, spotless, correct dimensions. White color matched the color of the cabinets. Once installed, the startup was smooth, the noise is very low - I was not sure if it was working or not until I started to sense the cold air flowing. However, I need to pinpoint a few flaws in the appliance: - it is very hard to level it because only two front legs are adjustable. I had to place additional pads under 3 legs to make it right. - lack of pantry drawer was surprise. The photos and the pictures in the manuals suggested there was one. - very inconsistent manuals and specifications. One says the required side clearance is 2", another one says 0.8". Third one says nothing except the back clearance. One manual instructs to leave it at 2* for 24h, another one says 3*. - the doors do not close freely. The seal on the hinge side touches the body of the fridge and requires a very gentle push to close the doors. I have applied tiny amount of silicone to the seal, it did help the freezer door, but not the fridge one. Will watch it.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

Hi Nikolai. Thank you for your valuable and detailed feedback regarding your experience with the LG LTCS20020W refrigerator. We are pleased to hear that the dimensions, brand reputation, price, and delivery experience matched your expectations, and that the fridge runs smoothly and quietly.We sincerely appreciate you pinpointing several flaws in the appliance design and documentation, which is crucial for our continuous improvement. Your satisfaction is our top priority, and we're honored to be part of your home's daily life. Should you ever have questions or need assistance with the door seal issue or anything else, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday to Sunday, 8 a.m. to 9 p.m. Eastern Time. Thank you for choosing LG Electronics!

Sep 27, 2025
SSSS
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Avoid

Need to replace the compressor in less than a month.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

Dear Valued Customer, Thank you for sharing your feedback on your LG LTCS20020S refrigerator. We’re very sorry to hear that you needed a compressor replacement so soon after your purchase—that’s certainly not the experience we aim to deliver. At LG, we’re committed to providing quality products that are built to last, and it’s disappointing to hear that we fell short in this instance. We completely understand how frustrating it can be to experience a major issue with a new appliance. We’d like to help resolve this as quickly as possible. If you haven’t already, please contact our LG Customer Support team at 1-888-542-2623, available Monday through Sunday, 8 a.m. to 9 p.m. Eastern Time. When you call, please have your bill of sale handy so we can review your warranty coverage and assist you efficiently. We truly appreciate your feedback—it helps us improve our products and service. Thank you again for bringing this to our attention. Sincerely, The LG Electronics Team