Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LTCS20020W) model. We appreciate your feedback and understand the challenges you are facing in getting service in your area. We aim to deliver outstanding products and exceptional service, exceeding our customers' needs. It's great to hear that LG is processing your refund. If you need assistance tracking the refund or have questions about future service options, our customer support team is here to help you navigate those next steps. Please reach out to us on social media @LGUSSupport. We want to ensure you feel supported throughout this process. ^Juvy

Thank you for your review, that’s not the performance we expect you to experience, and we’d like to help. Send us a message with your model number, and a brief description of the issue through social media @LGUSSupport. We'll assist as best we can! ^Jose

Hello, Jordan! We appreciate you sharing this positive review of your LG Refrigerator! It’s great hearing that even though it needed attention after a year, the free repair had you taken care of and back up and running. Knowing the support experience left you satisfied truly means a lot! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there! This top freezer model can keep all your favorite meals fresh without a second thought! If you have any additional questions on this model or other LG products, feel free to message us or tag us on social media @LGUSSupport. Life's Good when you're with LG! ~ Ryan