Hi there. Thank you for sharing your feedback regarding your recent purchase of the LG Refrigerator (LTCS20020W) model. We understand the issues you've faced with the unit's malfunctioning. We aim to deliver top-notch products that meet our customers' needs and expectations. Please know that your concerns have been noted, and we will be addressing them with our product development team. If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport. ^Juvy

Hey there! This top freezer model can keep all your favorite meals fresh without a second thought! If you have any additional questions on this model or other LG products, feel free to message us or tag us on social media @LGUSSupport. Life's Good when you're with LG! ~ Ryan

Hi! We appreciate you taking the time to post your feedback for your 20 cu. ft. Top Freezer Refrigerator. We understand you're having an issue with the lack of lighting in the freezer, and have heard similar complaints from other customers. We'll be sure to focus on this while creating future generation models. In the meantime, please feel free to leave your feedback here: https://www.lg.com/us/support/feedback. We'd appreciate your submission! ^Chris

Hi, Leann. Thanks for sharing your experience with your LG Refrigerator (LTCS20020W. It’s great to hear that things are now going well and that you’re satisfied with your refrigerator. This unit is designed with spacious shelving and efficient cooling to keep everyday storage simple and reliable, so it’s nice knowing it’s meeting your needs. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hi, there. Thank you for sharing your experience with us. It’s great to hear that your LG Refrigerator (LTCS20020W) model is exactly what you needed. The balance of its compact exterior with a surprisingly roomy interior is one of the things people appreciate most about this model, and it’s wonderful that the design and size are such a good fit for your space. A refrigerator that feels “just right” inside and out makes everyday use so much easier and more enjoyable. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ – LG Digital Care Team ^Juvy

Hi! What a perfect fit! We’re delighted to hear your LG Refrigerator is meeting your needs as a second fridge so effortlessly. Having a reliable extra space that blends right into your routine is always a win, and it’s great to know the LG unit is doing just that. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LTCS20020W) model. We appreciate your feedback and understand the challenges you are facing in getting service in your area. We aim to deliver outstanding products and exceptional service, exceeding our customers' needs. It's great to hear that LG is processing your refund. If you need assistance tracking the refund or have questions about future service options, our customer support team is here to help you navigate those next steps. Please reach out to us on social media @LGUSSupport. We want to ensure you feel supported throughout this process. ^Juvy

Hey there. Thanks for your feedback on your LG fridge. It’s great to hear you found the perfect fit with all the space you needed. Bright lighting and consistent cooling really elevate the experience. ​For more feedback or questions, private message us on social media @LGUSSupport​. Thanks for making LG a part of your home!​​ 🙂 ^David