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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,621-1,630 of 1,643 reviews
Aug 15, 2021
KMS1234
1 out of 5 stars
1 out of 5 stars review

7 months!!!!

Dead in 7 months..... Ridiculous and unsatisfying all the food lost and inconvenience!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Aug 25, 2024
Easy problem resolution
4 out of 5 stars
4 out of 5 stars review

Good after few starts and stops

Refrigerator looks good in kitchen, especially recessed handles are great feature

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 14, 2020
david 21
4 out of 5 stars
4 out of 5 stars review

good

good price and quality very roomy and easy to use g

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 7, 2020
hillbilly1
5 out of 5 stars
5 out of 5 stars review

I am very pleased so far with product. It is very quit when running

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 28, 2025
Sju1941
4 out of 5 stars
4 out of 5 stars review

Freezer great, fridge barely cold enough

Fridge has to be set at coldest setting to keep perishables safe.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Digital Care Team

Hey there! This top freezer model can keep all your favorite meals fresh without a second thought! If you have any additional questions on this model or other LG products, feel free to message us or tag us on social media @LGUSSupport. Life's Good when you're with LG! ~ Ryan

Oct 27, 2024
Bib Bim Bob
2 out of 5 stars
2 out of 5 stars review

Nice Company. Lemon Fridge.

It has failed 2X or 3X. Works fine at the moment. Paying for spoiled groceries was generous touch.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Social

Hey there! Thank you for sharing your honest review regarding your LG refrigerator with us. There's nothing quite as delightful as having cold food and drinks in your LG refrigerator, the true heartbeat of your kitchen. We're glad to hear your fridge is up and running! We're always here to support you in the future. If you have questions or need assistance, reach out to us on social media @LGUSSupport. We would be happy to assist you! ^Joslyn

Aug 6, 2025
maryberry
1 out of 5 stars
1 out of 5 stars review

broken item

this item is junk it did not work in the cooling air in the botton at all

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Digital Care Team

Thank you for your review, that’s not the performance we expect you to experience, and we’d like to help. Send us a message with your model number, and a brief description of the issue through social media @LGUSSupport. We'll assist as best we can! ^Jose

Jul 1, 2024
Big Mike 613
1 out of 5 stars
1 out of 5 stars review

Horrible shelves

It still functions but EVERY shelf has had to be replaced. Some shelves more than once!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG

Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LTCS20020S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Aug 3, 2024
Mo2225
1 out of 5 stars
1 out of 5 stars review

Could not get anyone out in my area to service. However LG is supposed to be refunding me my money

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG

Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LTCS20020W) model. We appreciate your feedback and understand the challenges you are facing in getting service in your area. We aim to deliver outstanding products and exceptional service, exceeding our customers' needs. It's great to hear that LG is processing your refund. If you need assistance tracking the refund or have questions about future service options, our customer support team is here to help you navigate those next steps. Please reach out to us on social media @LGUSSupport. We want to ensure you feel supported throughout this process. ^Juvy

Oct 24, 2021
LG_TechSupport_Is_Awful
2 out of 5 stars
2 out of 5 stars review

Product registration website doesn't work.

Nice fridge, but bad product registration service.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214