We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane

Hey there! This top freezer model can keep all your favorite meals fresh without a second thought! If you have any additional questions on this model or other LG products, feel free to message us or tag us on social media @LGUSSupport. Life's Good when you're with LG! ~ Ryan

Hey there! Thank you for sharing your honest review regarding your LG refrigerator with us. There's nothing quite as delightful as having cold food and drinks in your LG refrigerator, the true heartbeat of your kitchen. We're glad to hear your fridge is up and running! We're always here to support you in the future. If you have questions or need assistance, reach out to us on social media @LGUSSupport. We would be happy to assist you! ^Joslyn

Thank you for your review, that’s not the performance we expect you to experience, and we’d like to help. Send us a message with your model number, and a brief description of the issue through social media @LGUSSupport. We'll assist as best we can! ^Jose

Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LTCS20020S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LTCS20020W) model. We appreciate your feedback and understand the challenges you are facing in getting service in your area. We aim to deliver outstanding products and exceptional service, exceeding our customers' needs. It's great to hear that LG is processing your refund. If you need assistance tracking the refund or have questions about future service options, our customer support team is here to help you navigate those next steps. Please reach out to us on social media @LGUSSupport. We want to ensure you feel supported throughout this process. ^Juvy