Awesome! It's our pleasure to provide the best possible product to our customers, and we're glad this commitment was reflected in your experience using the LG 20 cu. ft. Top Freezer Refrigerator, model LTCS20020W. Thanks for choosing LG for your cooling needs. If you have questions or concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee

Hi, thank you for taking the time to post your review for the 20 cu. ft. Top Freezer Refrigerator. #LifesGood when your fridge provides you with everything you were seeking. Enjoy the functionality this refrigerator provides! Should you ever need support, feel free to contact us via chat or phone support. Information for these support options can be found here: https://www.lg.com/us/support/contact. ^Chris

We're so sorry to hear this! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki