Dear Customer, Thank you for letting us know about your great experience and it is really heart whelming to hear that you are enjoying to use one of our popular models back in the days. If you ever need assistance or have any feedback, please don’t hesitate to reach out. We truly appreciate your time.

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hi Rae. Thank you for sharing your experience with your LTCS20020W refrigerator. We understand the frustration of having it stop working within six months. As a troubleshooting step, try unplugging the unit or tripping the circuit breaker for 30 seconds to reset the refrigerator. Here's the link for further troubleshooting tips:https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you need further assistance, please send us a private message on social media using @LGUSSupport with your contact information and details of the issue. Our team will work on resolving this matter promptly. We appreciate your patience and look forward to assisting you. ^Win