Skip to Main Content
Sams Club
Sams Club
Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars1,656 ratings1,634 reviews
  1. 5 stars64% (1,056)
  2. 4 stars19% (308)
  3. 3 stars6% (97)
  4. 2 stars3% (54)
  5. 1 star9% (141)

Member photos

Sort by |
Showing 1,381-1,390 of 1,634 reviews
Feb 5, 2025
hfann
3 out of 5 stars review

Delivery is under the competitor standard

The fridge is simple. No fancy features that I don't need. I have nothing against the fridge. It is the delivery that I am not satisfied. They promised to text 30 minutes earlier so you can hurry home. They actually showed up 6 minutes after the text. They bumped and broke my flower pot while hauled away my old fridge. They refuse to switch the door to the side I would like to be opened. Which Home Depot delivery team gladly installed for me when they deliver my other fridge. I checked the basic installation fine print on the Sam's Club website and "Switching door open side" is NOT EXCLUDED from the service. So according to the team, the basic installation is just "plug in" the refrigerator. What a joke! I love Sam's Club and had been always satified with their services. But this was a substandard service.

Helpful?1QJF566W4K0H13865023214
Mar 1, 2026
Julia
2 out of 5 stars review

Not a good buy

The refrigerator only lasted 2 years.

Helpful?1QJF566W4K0H13865023214
reply from LG Digital Customer Care

Hi, Julia. Thank you for sharing your experience with your LG Refrigerator (LTCS20020S) model. We understand the importance of having a refrigerator that delivers dependable performance for many years. A helpful step you can try—if the unit is still on‑site—is checking the condenser coils for dust buildup and ensuring the refrigerator has proper ventilation around it. Restricted airflow can impact long‑term performance. For more guidance, visit https://www.lg.com/us/support/product/lg-LTCS20020S.ASTCNA0. We’d be glad to take a closer look at what happened with your refrigerator. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Aug 30, 2024
Shopper
1 out of 5 stars review

Delivery nightmare

The fridge was delivered (the scheduling process is tricky) and the delivery technicians were pleasant and knowledgeable. However, they did not wrap the appliances (new and old) to prevent damage to my house. They left severe tears and scratches in my entryway wall and scratched my hardwood floors. I now must have them repaired or replaced. I am livid. Sam's, you can do better. Never again.

Helpful?1QJF566W4K0H13865023214
reply from LG Digital Customer Care

Hi, there. We appreciate you sharing your experience regarding the delivery of the LG Refrigerator (LTCS20020S) model. We understand your concern finding damage to your home caused by the delivery process. We strive to provide exceptional services that exceed our customer's needs. Please contact Sam's customer service directly at 888-746-7726 to address the damage to your entryway wall and hardwood floors. Providing them with the details and any photos of the damage will help in resolving the situation. If you have any concerns about the refrigerator itself or need further support, please reach out to us on social media @LGUSSupport. We're here to assist you and ensure any product-related issues are addressed. ^Juvy

Jul 25, 2025
Mike
5 out of 5 stars review

Very happy with product

Couldn't be happier with product, and delivery people were on time and very careful. Great lighting in refrig, and plenty of space. Looks good.

Helpful?1QJF566W4K0H13865023214
Jun 17, 2023
richard
3 out of 5 stars review

So Far So Good 👍🏻

It's ok. On sale at Sam's was hard to beat. Free delivery 🚚 went well. Wish it had more lighting. Once filled light does not go far. Freezer has no light. Silver door exterior needs persistent cleaning.

Helpful?1QJF566W4K0H13865023214
reply from LGAnswers

Hey, Richard! We're glad to hear that you're liking your new refrigerator! If you ever have any questions or concerns, please be sure to reach out with the link below. https://www.lg.com/us/support/contact ^Ian

Aug 3, 2024
Nikki2025
3 out of 5 stars review

Nice Fridge

[This review was collected as part of a promotion.] I feel like the refrigerator itself works pretty well, but then the temperature controls seem to be all over the place you move it a little bit too far over to the left and it freezes too far to the right and it doesn’t stay cold at all.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG

Hi, Nikki. Thank you for sharing your feedback on your LG Refrigerator (LTCS20020S) model. We understand your concern about the temperature controls don't perform as expected. We strive to provide high-quality products that exceed our customer's needs. To help stabilize the temperature, it's important to make adjustments gradually. When you change the settings, allow the refrigerator 24 hours to reach the new temperature before making further adjustments. This can help you find the optimal setting without causing fluctuations. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need further assistance, please reach out to us on social media @LGUSSupport. Your satisfaction is our priority, and we're here to ensure you have a positive experience with your unit. ^Juvy

Aug 5, 2024
Greth
5 out of 5 stars review

Roomingness, lots of room

I'm hoping this last longer than my frigidaire refrigerator. Had problems many times of not cooling. Four times with the freezer part and the last time the fridge. Only this a year and a half. Do they know you much money of food I had to throw away. They said the freezer was to full. I never blocked the vents inside. I'm hoping I have a great experience with LG. I never owned anything from them.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 6, 2022
Grog74
5 out of 5 stars review

We like it more than we thought.

[This review was collected as part of a promotion.] Delivery was a problem with it delivered with door hinged wrong way and they would not change it. However it the frig powered up and cooled down quickly. The shelves were easy to arrange and spaces served well. It is easy to clean and well lighted. We like the clean, smooth and simple design. We do wish that you would make a shallower depth frig as it is hard to get to thing in the back. Also, it would be good to have all the controls up front and center.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 26, 2020
tmax10
5 out of 5 stars review

Spacious and Deep

[This review was collected as part of a promotion.] I brought this LG refrigerator to replace to replace a refrigerator that I brought new 3 years ago that quit working, and I am so glad I went with LG, it is more spacious and deep and I love the layout of the compartments, this was a great buy!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Jan 24, 2022
arosecap
5 out of 5 stars review

Good Choice!

[This review was collected as part of a promotion.] I bought this four months ago. I have given myself time to adjust to the minor differences between this one and my prevoius refrigerator. I find this to be just as promised. Spacious, quiet, economical, easy to clean and easy to comparamentalized my food product.

Review from lg.com
Helpful?1QJF566W4K0H13865023214