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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,361-1,370 of 1,643 reviews
Jan 6, 2022
Grog74
5 out of 5 stars
5 out of 5 stars review

We like it more than we thought.

[This review was collected as part of a promotion.] Delivery was a problem with it delivered with door hinged wrong way and they would not change it. However it the frig powered up and cooled down quickly. The shelves were easy to arrange and spaces served well. It is easy to clean and well lighted. We like the clean, smooth and simple design. We do wish that you would make a shallower depth frig as it is hard to get to thing in the back. Also, it would be good to have all the controls up front and center.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 2, 2020
Aqualung63
4 out of 5 stars
4 out of 5 stars review

Small But Roomy

[This review was collected as part of a promotion.] I have had many a refrigerator & this is the Brand I am most impressed with. Due to the Pandemic I had to "downsize" to get it quickly , but this is impressive & roomy & I am pleased with my purchase

Review from lg.com
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Dec 26, 2020
KramerJMG
5 out of 5 stars
5 out of 5 stars review

Just what we needed!

[This review was collected as part of a promotion.] We needed an extra fridge where we could store purchases from our big box store that we didn't need to use right away. Our new LG LTCS20020W refrigerator is the perfect size and performs excellently. Perfect size and design.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Feb 1, 2021
stoma
4 out of 5 stars
4 out of 5 stars review

Works great for now

It's hard to review after 2 weeks since, gee, it works when plugged in. We use this as an extra refrig in the garage so we weren't looking for feature-laden appliance. The features are basic but nice (solid shelves and nice LED lighting but cheap plastic for the drawers and bins - expected now on any refrig less than $3k). It cools well but we'll see what happens during the long South Florida summers. It replaced a Kenmore that seemed to have issues from the get-go and lasted less than 5 years. I've done countless research and concluded that every appliance manufacturer (Whirlpool, Kenmore, LG, Samsung, GE, Maytag, etc.) use the same cheap parts made in China and they are all 90% the same internally. No one builds appliances to last 15-20 years anymore, even the so-called luxury brands or high-end lines. I don't buy extended warranties as they generally don't pay off in the end. I will be happy if this lasts 10 years without any repairs. I've deducted a star because it's hard to give 5 stars for something that does what it should do out-of-the-box.

Review from lg.com
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Dec 15, 2020
Buyer7322
5 out of 5 stars
5 out of 5 stars review

Exactly what I was looking for

[This review was collected as part of a promotion.] My very old clunker of a fridge gave out. This refrigerator offers the same amount of refrigerated space and is smaller. I like the veneer on the outside and it makes ice cubes way faster than my old fridge.

Review from lg.com
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Feb 27, 2025
Chanelbella
1 out of 5 stars
1 out of 5 stars review

Bad quality

Listen to other reviews and don't buy this. The shelves came cracked. They only replaced one within the first year for free. Now I have to pay to replace all the others, including the door shelves. I never put anything heavy on them either. The materials are just poor quality. Every once in a while the fridge gets warm for no reason. This fridge is only two years old and it has all these problems.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Digital Care Team

Hey there! That’s definitely not the experience we want for our customers. We’d love the chance to help and see what options are available for your refrigerator. Send us a private message on social media @LGUSSupport, and our team will be happy to assist! For the fridge warming up, try checking the temperature settings, cleaning the condenser coils, and making sure the door seal is tight. Also, ensure air vents aren’t blocked and avoid overloading the fridge to maintain proper airflow. Heres some more information in our LG help library that may help get your refrigerator back to keeping all your grocieres cool: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We're always here to help. ^ Diego

Sep 4, 2024
Atticus_Finch
2 out of 5 stars
2 out of 5 stars review

Caveat Emptor

Had this brand new fridge for about 3 months. Freezer door is not held closed by magnets or latch and will pop open when the lower door is closed (air pressure?). Sometimes it remains open just slightly, but not enough to be apparent. Left my place for two days and upon return, nearly all items in the freezer had thawed.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Social

Hi Atticus! First off, welcome to the LG family! It's actually normal for one door to open when the other closes, as it's the transfer of force from one door to the other. However, there are ways to prevent this from becoming an issue. When installing refrigerators, it's recommended that they are slightly tilted towards the back to help the doors close naturally. Tipping the unit too much or too little can cause problems, so it's important to get the tilt just right. Here's a link that will guide you through the process of leveling your unit: https://www.youtube.com/watch?v=OjSvT63tVNQ. If you need further assistance, feel free to reach out via social media at any time using your personal details at @LGUSSupport.~Ivy

Dec 26, 2020
tmax10
5 out of 5 stars
5 out of 5 stars review

Spacious and Deep

[This review was collected as part of a promotion.] I brought this LG refrigerator to replace to replace a refrigerator that I brought new 3 years ago that quit working, and I am so glad I went with LG, it is more spacious and deep and I love the layout of the compartments, this was a great buy!

Review from lg.com
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Dec 31, 2020
Sayer
5 out of 5 stars
5 out of 5 stars review

A good second refrigerator.

[This review was collected as part of a promotion.] I think I am spoiled by LG appliances. We have been using this LG fridge for some time now and are very satisfied with it. We chose not to buy one with the icemaker but later decided to purchase one and install it ourselves. It was very hard to locate one and when we did it took a couple of months before it was in stock for shipment. Once you go LG you'll never go back.

Review from lg.com
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Nov 3, 2022
22Angie22
1 out of 5 stars
1 out of 5 stars review

All my food gets frozen in the back of my fridge

I’ve had this fridge for almost 2 years now and noticed that since the beginning my food gets frozen if it’s anywhere near the back half of the refrigerator. Also, I noticed that the stainless steel scratches so easily. Pretty upsetting. I wish it was better quality.

Review from lg.com
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reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki