Hello there Bob. Thanks for reaching out. We are excited to hear that you are happy with your LG Refrigerator. We want to remind you to remember to change the filter every six (6) months to avoid bad tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

We hate hearing you are having an issue with your unit. I'd like to see if we can help. Please contact LG Customer Support by private message via Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Hi Rae. Thank you for sharing your experience with your LTCS20020W refrigerator. We understand the frustration of having it stop working within six months. As a troubleshooting step, try unplugging the unit or tripping the circuit breaker for 30 seconds to reset the refrigerator. Here's the link for further troubleshooting tips:https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371 If you need further assistance, please send us a private message on social media using @LGUSSupport with your contact information and details of the issue. Our team will work on resolving this matter promptly. We appreciate your patience and look forward to assisting you. ^Win

Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki

We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi, thank you for taking the time to post your review for the 20 cu. ft. Top Freezer Refrigerator. #LifesGood when your fridge provides you with everything you were seeking. Enjoy the functionality this refrigerator provides! Should you ever need support, feel free to contact us via chat or phone support. Information for these support options can be found here: https://www.lg.com/us/support/contact. ^Chris