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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,331-1,340 of 1,643 reviews
Feb 13, 2021
FrustratedLTCS200205
1 out of 5 stars
1 out of 5 stars review

Problematic Freezer

Refrigerator part is great - no issues. The freezer fluctuates in temperature radically - from -5 to +20 degrees F in a matter of minutes. Food packaging is often wet and then freezes with frost on outside of product. Works fine for anywhere from a day or two to a few weeks. Who knows how often it happens; pure luck if it's happening when I just happen to open the freezer. Just moved ice cream to my big freezer AGAIN, as getting soft after repair taking place yesterday. Repair visits are up to 4 now. There are some things I really like about the appliance, but this is unacceptable. I just want the fridge replaced. Period.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
Aug 5, 2025
Kris1981
1 out of 5 stars
1 out of 5 stars review

Horrible Product

I bought this refrigerator in June 2024 to be used at a vacation property. It has never cooled properly since original purchase. I had someone to come out and repair the appliance in April 2025. Now 2 months laters, the appliance is again no longer cooling, and also has a huge leak. So had to put in another repair request, and try to function with a leaking, barely cooling refrigerator. Do not buy this appliance.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

We’re really sorry to hear about all the trouble you’ve had with your fridge. It’s incredibly frustrating when an appliance you rely on keeps having problems—especially when you need it to work at your vacation property. Dealing with a leaking, barely cooling fridge is definitely not what anyone wants. Thank you for sharing your experience; your feedback helps us improve. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have your consultation number (CNN#) from your previous interaction, along with your bill of sale, ready. This will help us access your case details quickly and ensure a more efficient follow-up.

Jan 10, 2025
BostonDave102
5 out of 5 stars
5 out of 5 stars review

Great product idea for accessory

[This review was collected as part of a promotion.] We got thIS Frig as a replacement for the basement/ garage one that failed. I look forward to many years of holidays and family events that the extra room of this Frig provides. One question was I know that the 20 inch does not have the Light and the 30 inch does. Would LG be open to making a light only fit where the ice maker would be? You already have the hub and all you would need is the light adapted to the connection. I would buy it.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Digital Care Team

We're so glad to read that your fridge is the perfect addition for your extra storage needs! Having that extra space during holidays and family gatherings makes all the difference. We truly appreciate your feedback, we're always looking for ways to enhance our products. For additional convenience and efficiency in your home, consider adding a microwave or a smart range to your setup which offer sensor cooking, quiet operation, and an easy-clean interior. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to assist! ^Jose

Dec 5, 2019
fattyhead
1 out of 5 stars
1 out of 5 stars review

icemaker is terrrible quality

I bought this item 1.5 yrs ago and I turned off ice maker couple months ago. Turned it back on and nothing. Calling support was useless. ONly 1 yr warranty says lot about LG as well. The support sucked and no reset button on ice maker. They were like call repairman.... Will never buy LG appliance again.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Dec 29, 2020
agallinari
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator for the money

[This review was collected as part of a promotion.] Bought this refrigerator as a 2nd fridge/freezer for our home. There is more space then we had anticipated for. We purchased this online and were not sure how the extra trays on the doors were going to be, but they are very sturdy and hold so much more then we expected. For the price, you really can't beat this for size and it looks great too!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 31, 2022
Eve R
2 out of 5 stars
2 out of 5 stars review

New Fridge good for 5 months

I purchased this refrigerator 5 months ago. It worked fine and cooled sufficiently. Simple design with plenty of room in the fridge and freezer for a family of 4. Yesterday it started making a very loud noise that sounds like a lawnmower in my kitchen. I called LG because I have an extended warranty. They asked me to unplug it for 6 hours to let any ice buildup melt. That didn't help. The fridge is making even more noise. Now we must wait 10 days for a technician to come and see it. VERY disappointed with our new fridge. I had an old one for over 15 years and didn't have any issues like this.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
Feb 11, 2020
practical Annie
4 out of 5 stars
4 out of 5 stars review

Door IS reversible! But no light in freezer.

The door is reversible on this model. We did not ask the delivery guys to reverse them but opted to do it ourselves. It took my husband and son in law about a half hour or so to reverse them. The instructions to reverse the doors could be better. But with some logical thinking and some muscle (since some of the screws were quite tight) they are reversible. There is a similar model but the door did not reverse so we waited and finally LG came out with this model. We have had it for about 2 weeks so cannot comment on longevity but we have a similar LG refrigerator in the 33" for 3 years now and love it. This new one is for in law suite. Both are quiet. Fingerprints do show but not a deal breaker for me. I use stainless steel wipes occasionally to keep it clean. This model does not have an ice maker (optional) which is great since I did not want one. The only thing I would have liked is a light in the freezer compartment which it does NOT have.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Mar 20, 2022
Jints21
4 out of 5 stars
4 out of 5 stars review

No Deli Drawer -

Frig working fine. Does make a little noise when compressor comes on. It sounds like a couple of bottles clanging each other when they are too close to each other on a shelf. Didn't realize there is no deli drawer so cold cuts are just laying on a shelf instead of neatly in a drawer. Looking online for a universal deli drawer with no luck so far.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 7, 2020
Schris56
5 out of 5 stars
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] I bought this fridge about 2 months ago and am very pleased so far. The front is easy to wipe down, it’s very quiet, surprisingly roomy and keeps everything perfectly cooled. Huge difference from the fridgidaire I previously owned.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Oct 15, 2024
MaryKUtah
3 out of 5 stars
3 out of 5 stars review

Adequate refrigerator

[This review was collected as part of a promotion.] Top freezer appliances are not my favorite, but this was the only option In a small space. This is a very simple refrigerator with few highlights. The freezer section is simply a box, so it gets pretty disorganized. The refrigerator section has the bare minimum two drawers at the bottom, a place to put butter, and that is about it. I prefer side-by-side or bottom bottom freezer units, but there was nothing available at the time we purchased this refrigerator because of the limited space in our kitchen.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Digital Care Team

Hey Mary! Thank you so much for sharing your honest review of your LG fridge experience. We're thrilled to hear that your top freezer is serving your kitchen well, and we appreciate all of your feedback regarding the organization and capacity. If you're looking for a larger unit or one with more organization, we're frequently running deals on appliances here at http://spr.ly/6422qbZJw. If you're interested, you can reach our Better Life Pro team by clicking "Speak with Live Agent". You can also find us on social media @LGUSSupport if you ever need help with your current LG fridge. We're always happy to help! *Joseph