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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.2 out of 5 stars
stars
1,675 ratings1,653 reviews
  1. 5 stars63% (1,061)
  2. 4 stars19% (314)
  3. 3 stars6% (100)
  4. 2 stars3% (55)
  5. 1 star9% (145)

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Showing 1,331-1,340 of 1,653 reviews
Dec 26, 2024
Reviewer name: itram6
5 out of 5 stars
5 out of 5 stars review

Good space/options for size

enjoying the maximum of space this model provides for it's size or footprint as this suits are kitchen size requirements...the only issue that I think could be improved is interior lighting set up as it seems somewhat dark in there, perhaps more lighting inside could be addressed

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from LG Digital Care Team - Diego

Hey there. Glad to hear you're making the most of the space this model offers! It’s great when a fridge fits perfectly into your kitchen setup. We appreciate your feedback on the interior lighting—having a brighter setup can definitely make a difference. We'll be sure to share this insight with our team! ^ Diego

Dec 27, 2020
Reviewer name: AD1708
5 out of 5 stars
5 out of 5 stars review

Quiet and Spacious

[This review was collected as part of a promotion.] We bought this three months ago and it has been working perfectly since then. The refrigerator is very quiet and the interior design makes the best use of the space. The freezer is a generous size as well.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Dec 2, 2020
Reviewer name: Aqualung63
4 out of 5 stars
4 out of 5 stars review

Small But Roomy

[This review was collected as part of a promotion.] I have had many a refrigerator & this is the Brand I am most impressed with. Due to the Pandemic I had to "downsize" to get it quickly , but this is impressive & roomy & I am pleased with my purchase

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Feb 21, 2022
Reviewer name: David NJ
1 out of 5 stars
1 out of 5 stars review

Not bad, but.... it's LG

I had several LG products and all of them ended their life for problems. I needed a new refrigerator and this one was available right away. I thought: it's a refrigerator, what can go wrong. Actually it's quiet, it uses little energy ... few flaws but not bad. After a little more than one year I found that one of the glass shelf had the plastic frame broke. After 3 weeks the second shelf had the same issue on the opposite side. 2 shelves on 2? It's not a coincidence: it's just how LG makes their products. After one microwave (expensive one), one TV, one ductless air conditioner and one refrigerator, finally I learnt my lesson. Goodbye LG: another customer lost.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from Social Media

David we would like to learn more from you on this, however we need to move to a platform with back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, model and serial # and pictures showing the issue and the next available agent will explore all options with you. Thanks. ^Jennifer

Apr 10, 2021
Reviewer name: hotskoz
5 out of 5 stars
5 out of 5 stars review

Love this fridge!

[This review was collected as part of a promotion.] When our old fridge up and quit after an adequate life I went on the web and looked for what I could find. I was pleasantly surprised that, even though I bought his sight unseen, I had made a very good choice. Very attractive and the footprint is the same as our old fridge yet we have much more inside space. The LED lighting is miles ahead of the old one bulb incandescent. The door racks are sturdy and wide in both fridge and freezer sections. Very pleased.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Dec 27, 2020
Reviewer name: Jojo1111
5 out of 5 stars
5 out of 5 stars review

Solid refrigerator with style!

[This review was collected as part of a promotion.] I am very happy with my new LG refrigerator that I purchased 4 months ago. Some of the best features are the separate thermostat controls for the refrigerator and for the freezer. Most refrigerators in this size have only 1 thermostat which you need to carefully monitor to keep both sides at the right temperature. The refrigerator keeps all my food cold and therefore fresh! The plastic bins on the doors are not only heavy duty, but beautifully designed! Lastly, the finish on the outside is subdued and very modern looking. All in all a fantastic fridge!

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
May 26, 2023
Reviewer name: mtso
1 out of 5 stars
1 out of 5 stars review

Installer refused to reverse the door

The 1st unit was defective. (NO cold air) The door 2nd unit has 'click' sound. The installer refused to reverse the door even though I have put on the request explicitly. (The installer only asked me to call LG, but LG claims that should be done by the installer) I am now stuck with the fridge with wrong door side and click sound.

Helpful?6XWQEFRR7UUF13865023214
reply from LGAnswers

Thank you for reaching out to us with this review about the LG 20 Cu. Ft. Smart Top Freezer Refrigerator. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

Feb 20, 2021
Reviewer name: kep20
5 out of 5 stars
5 out of 5 stars review

Amazing size!

[This review was collected as part of a promotion.] I bought this refrigerator after my old one broke and I am so glad I did. The size is perfect and fits everything I could ever need, I love the fruit and veggies bin and it keeps my food cold and fresh. My only complaint would be that there is not a light in the freezer but otherwise it is an amazing product.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
Dec 5, 2019
Reviewer name: fattyhead
1 out of 5 stars
1 out of 5 stars review

icemaker is terrrible quality

I bought this item 1.5 yrs ago and I turned off ice maker couple months ago. Turned it back on and nothing. Calling support was useless. ONly 1 yr warranty says lot about LG as well. The support sucked and no reset button on ice maker. They were like call repairman.... Will never buy LG appliance again.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Nov 3, 2022
Reviewer name: 22Angie22
1 out of 5 stars
1 out of 5 stars review

All my food gets frozen in the back of my fridge

I’ve had this fridge for almost 2 years now and noticed that since the beginning my food gets frozen if it’s anywhere near the back half of the refrigerator. Also, I noticed that the stainless steel scratches so easily. Pretty upsetting. I wish it was better quality.

Review from lg.com
Helpful?6XWQEFRR7UUF13865023214
reply from Social Media

We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki