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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,321-1,330 of 1,643 reviews
Jun 16, 2024
CAT 52
5 out of 5 stars
5 out of 5 stars review

Looks Great

I was happy to find the perfect replacement for my old refrigerator which needed a new seal and was hard to clean. This refrigerator was on sale before Memorial Day and had the perfect measurements for my small kitchen. It has an energy star which should help with the electric bill. This stainless steel refrigerator looks good with my other appliances.

Review from lg.com
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Nov 25, 2020
X NeverAgainLG X
1 out of 5 stars
1 out of 5 stars review

Bad choice

I bought this for my garage as an addition. Refrig and freezer do NOT get cold enough. NO light in freezer. No thermometer as to tell what temp it is. Had to go out and buy two just so I knew. Guess you get what you pay for. Is so so for a garage not in house.

Review from lg.com
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reply from LGE Social Media

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. Please be mindful per the Owner's Manual that the unit should be installed in an area between 55 °F (13 °C) and 110 °F (43 °C). If the surrounding temperature is lower or higher than previously mentioned, it can adversely affect the unit. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane

Aug 5, 2025
Kris1981
1 out of 5 stars
1 out of 5 stars review

Horrible Product

I bought this refrigerator in June 2024 to be used at a vacation property. It has never cooled properly since original purchase. I had someone to come out and repair the appliance in April 2025. Now 2 months laters, the appliance is again no longer cooling, and also has a huge leak. So had to put in another repair request, and try to function with a leaking, barely cooling refrigerator. Do not buy this appliance.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214
reply from LG CareQ

We’re really sorry to hear about all the trouble you’ve had with your fridge. It’s incredibly frustrating when an appliance you rely on keeps having problems—especially when you need it to work at your vacation property. Dealing with a leaking, barely cooling fridge is definitely not what anyone wants. Thank you for sharing your experience; your feedback helps us improve. If you’re open to exploring potential solutions, our team would be happy to assist further. Please reach out to our LG CareQ Team at 1-888-542-2623 and have your consultation number (CNN#) from your previous interaction, along with your bill of sale, ready. This will help us access your case details quickly and ensure a more efficient follow-up.

Jul 25, 2024
SuziHonemaket
3 out of 5 stars
3 out of 5 stars review

Extra Fridge

[This review was collected as part of a promotion.] I purchased this to replacea a refrigerator I'd had for over 20 years. It is an extra fridge for bottled water and all kinds of other drinks. It's fine except the freezer door pops open when you close the refrigerator door. We've tried releveling it and it still pops open. Other than that issue, it is okay.

Review from lg.com
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reply from LG

Hello there. Thank you for sharing your experience with the LTCS20020W refrigerator. We understand how inconvenient it is to deal with a freezer door that pops open when closing the refrigerator door. To address this issue, check if the freezer door is properly aligned and if the door seals are clean and not obstructed. Sometimes, adjusting the door hinges slightly or checking the alignment of both doors can help resolve the problem. LG Refrigerator - How to Troubleshoot a Refrigerator Door Not Closing Properly - https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488 Please send us a private message on Social Media @LGUSSupport with your product details and the issues you’re experiencing. Our team will be more than happy to assist you further in finding a solution. We appreciate your feedback and are committed to improving your experience. —Renzo

Nov 15, 2022
Mr Impatient
4 out of 5 stars
4 out of 5 stars review

Great product with one exception

This is a really great product. When I plugged it in, it came up to temperature in only 2 1/2 hours. It was very nicely packed in the carton and looks really nice and clean. It runs super quiet, the 4 wheels roll it smoothly into position and I love the glass shelves instead of the metal ones. There is no egg holder, though. The only problem I had was that the 3 holes for the ice maker were drilled improperly. One was kind of OK, one was stripped out and the bottom one wasn't even close to where the ice maker hole was! This made the ice maker installation very difficult. I had to drill a new hole and use a larger screw for one of the mounting bushings. Other than that, this is a great product.

Review from lg.com
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Jun 18, 2024
Peterimo
4 out of 5 stars
4 out of 5 stars review

Great refrigerator, cheap freezer fan

[This review was collected as part of a promotion.] Love the refrigerator for the room and it worked great until the fan in the freezer went out in less than 2 years. Reporting it to get it serviced was a pain; call this number, call that number, etc. Finally able to coordinate my schedule with the service tech and he arrived with the part, had it fixed and on his way in about 20 minutes. Excellent service from him.

Review from lg.com
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Dec 2, 2020
Jashen
4 out of 5 stars
4 out of 5 stars review

Overall Very Satisfied

[This review was collected as part of a promotion.] Finally replaced the refrigerator that came with my house that was increasing humidity in home due to horribly leaky seals. After some use, I’m very happy with the amount of storage. I miss having a drawer for cheese and meat between the shelves and one has to be very careful not to stub one’s toe opening and closing the door because there’s very little clearance between door and floor.

Review from lg.com
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Dec 7, 2020
Schris56
5 out of 5 stars
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] I bought this fridge about 2 months ago and am very pleased so far. The front is easy to wipe down, it’s very quiet, surprisingly roomy and keeps everything perfectly cooled. Huge difference from the fridgidaire I previously owned.

Review from lg.com
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Dec 31, 2020
Sayer
5 out of 5 stars
5 out of 5 stars review

A good second refrigerator.

[This review was collected as part of a promotion.] I think I am spoiled by LG appliances. We have been using this LG fridge for some time now and are very satisfied with it. We chose not to buy one with the icemaker but later decided to purchase one and install it ourselves. It was very hard to locate one and when we did it took a couple of months before it was in stock for shipment. Once you go LG you'll never go back.

Review from lg.com
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Dec 29, 2020
agallinari
5 out of 5 stars
5 out of 5 stars review

Great Refrigerator for the money

[This review was collected as part of a promotion.] Bought this refrigerator as a 2nd fridge/freezer for our home. There is more space then we had anticipated for. We purchased this online and were not sure how the extra trays on the doors were going to be, but they are very sturdy and hold so much more then we expected. For the price, you really can't beat this for size and it looks great too!

Review from lg.com
Helpful?1QJF566W4K0H13865023214