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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,311-1,320 of 1,643 reviews
Feb 1, 2021
stoma
4 out of 5 stars
4 out of 5 stars review

Works great for now

It's hard to review after 2 weeks since, gee, it works when plugged in. We use this as an extra refrig in the garage so we weren't looking for feature-laden appliance. The features are basic but nice (solid shelves and nice LED lighting but cheap plastic for the drawers and bins - expected now on any refrig less than $3k). It cools well but we'll see what happens during the long South Florida summers. It replaced a Kenmore that seemed to have issues from the get-go and lasted less than 5 years. I've done countless research and concluded that every appliance manufacturer (Whirlpool, Kenmore, LG, Samsung, GE, Maytag, etc.) use the same cheap parts made in China and they are all 90% the same internally. No one builds appliances to last 15-20 years anymore, even the so-called luxury brands or high-end lines. I don't buy extended warranties as they generally don't pay off in the end. I will be happy if this lasts 10 years without any repairs. I've deducted a star because it's hard to give 5 stars for something that does what it should do out-of-the-box.

Review from lg.com
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Dec 15, 2020
Buyer7322
5 out of 5 stars
5 out of 5 stars review

Exactly what I was looking for

[This review was collected as part of a promotion.] My very old clunker of a fridge gave out. This refrigerator offers the same amount of refrigerated space and is smaller. I like the veneer on the outside and it makes ice cubes way faster than my old fridge.

Review from lg.com
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May 26, 2023
mtso
1 out of 5 stars
1 out of 5 stars review

Installer refused to reverse the door

The 1st unit was defective. (NO cold air) The door 2nd unit has 'click' sound. The installer refused to reverse the door even though I have put on the request explicitly. (The installer only asked me to call LG, but LG claims that should be done by the installer) I am now stuck with the fridge with wrong door side and click sound.

Helpful?1QJF566W4K0H13865023214
reply from LGAnswers

Thank you for reaching out to us with this review about the LG 20 Cu. Ft. Smart Top Freezer Refrigerator. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.

Sep 28, 2022
Adi Irani
1 out of 5 stars
1 out of 5 stars review

SELLING DAMAGED PRODUCTS

I bought the fridge that was damaged on the wall of the fridge. Could not Identify the damage to the body of the fridge due; Defective product sent by factory, Defective product not identified by dealer CAS. Defective product not identified by transport company. Delivery was hurried and unit could not be inspected by owner who is a senior.

Review from lg.com/ca
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Jan 10, 2025
BostonDave102
5 out of 5 stars
5 out of 5 stars review

Great product idea for accessory

[This review was collected as part of a promotion.] We got thIS Frig as a replacement for the basement/ garage one that failed. I look forward to many years of holidays and family events that the extra room of this Frig provides. One question was I know that the 20 inch does not have the Light and the 30 inch does. Would LG be open to making a light only fit where the ice maker would be? You already have the hub and all you would need is the light adapted to the connection. I would buy it.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG Digital Care Team

We're so glad to read that your fridge is the perfect addition for your extra storage needs! Having that extra space during holidays and family gatherings makes all the difference. We truly appreciate your feedback, we're always looking for ways to enhance our products. For additional convenience and efficiency in your home, consider adding a microwave or a smart range to your setup which offer sensor cooking, quiet operation, and an easy-clean interior. Thanks for choosing LG, if you need help, be sure to reach us on social media @LGUSSupport. We’re always here to assist! ^Jose

Jan 29, 2021
PBK63
5 out of 5 stars
5 out of 5 stars review

Excellent features at good price

[This review was collected as part of a promotion.] I bought this to replace an older refrigerator I thought was having issues. Turned out it was fine so moved to garage for storage. This new unit has performed extremely well and pleased with its features. Only thing I would add would be a light in the freezer but that is a minor item. If looking for a quality refrigerator at a good price this one worth considering.

Review from lg.com
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Dec 31, 2022
Eve R
2 out of 5 stars
2 out of 5 stars review

New Fridge good for 5 months

I purchased this refrigerator 5 months ago. It worked fine and cooled sufficiently. Simple design with plenty of room in the fridge and freezer for a family of 4. Yesterday it started making a very loud noise that sounds like a lawnmower in my kitchen. I called LG because I have an extended warranty. They asked me to unplug it for 6 hours to let any ice buildup melt. That didn't help. The fridge is making even more noise. Now we must wait 10 days for a technician to come and see it. VERY disappointed with our new fridge. I had an old one for over 15 years and didn't have any issues like this.

Review from lg.com/ca
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Dec 31, 2020
Hous
5 out of 5 stars
5 out of 5 stars review

Best price

[This review was collected as part of a promotion.] Very large and quite fridge. It cut cost by getting the door handle built in to the door, and only have glass shelfs. The outcome is the biggest size fridge in the same price range. If you look for a quite basic fridge for the best price, then this is it.

Review from lg.com
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Feb 9, 2024
ATEOMR
2 out of 5 stars
2 out of 5 stars review

No Compatible Icemaker?

My refrigerator was delivered yesterday and the LG LK65C icemaker was delivered today. Neither the water valve bracket nor the water flow tube on the ice maker were compatible with this refrigerator. After reviewing a few of these posts, I see that LG should have known about this and made a change to the literature that states the LG LK65C icemaker is compatible with the LTCS 20020 refrigerator. I spent an hour and a half on the phone this afternoon, and got nowhere with LG. I was asked to call back tomorrow (02/09/2024) to get in touch with parts. When I tried to get in touch with them today (several times), I got into an endless loop.

Review from lg.com
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reply from LG Digital Care Team

Hey there! We definitely strive for a better experience than this and would like to look into this further with you. Let's get a more direct line of communication going to find a solution together. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We'll get right on this! ^Gaby

Dec 27, 2020
Jojo1111
5 out of 5 stars
5 out of 5 stars review

Solid refrigerator with style!

[This review was collected as part of a promotion.] I am very happy with my new LG refrigerator that I purchased 4 months ago. Some of the best features are the separate thermostat controls for the refrigerator and for the freezer. Most refrigerators in this size have only 1 thermostat which you need to carefully monitor to keep both sides at the right temperature. The refrigerator keeps all my food cold and therefore fresh! The plastic bins on the doors are not only heavy duty, but beautifully designed! Lastly, the finish on the outside is subdued and very modern looking. All in all a fantastic fridge!

Review from lg.com
Helpful?1QJF566W4K0H13865023214