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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

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Showing 1,301-1,310 of 1,643 reviews
Nov 15, 2022
Mr Impatient
4 out of 5 stars
4 out of 5 stars review

Great product with one exception

This is a really great product. When I plugged it in, it came up to temperature in only 2 1/2 hours. It was very nicely packed in the carton and looks really nice and clean. It runs super quiet, the 4 wheels roll it smoothly into position and I love the glass shelves instead of the metal ones. There is no egg holder, though. The only problem I had was that the 3 holes for the ice maker were drilled improperly. One was kind of OK, one was stripped out and the bottom one wasn't even close to where the ice maker hole was! This made the ice maker installation very difficult. I had to drill a new hole and use a larger screw for one of the mounting bushings. Other than that, this is a great product.

Review from lg.com
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Aug 3, 2024
Nikki2025
3 out of 5 stars
3 out of 5 stars review

Nice Fridge

[This review was collected as part of a promotion.] I feel like the refrigerator itself works pretty well, but then the temperature controls seem to be all over the place you move it a little bit too far over to the left and it freezes too far to the right and it doesn’t stay cold at all.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG

Hi, Nikki. Thank you for sharing your feedback on your LG Refrigerator (LTCS20020S) model. We understand your concern about the temperature controls don't perform as expected. We strive to provide high-quality products that exceed our customer's needs. To help stabilize the temperature, it's important to make adjustments gradually. When you change the settings, allow the refrigerator 24 hours to reach the new temperature before making further adjustments. This can help you find the optimal setting without causing fluctuations. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need further assistance, please reach out to us on social media @LGUSSupport. Your satisfaction is our priority, and we're here to ensure you have a positive experience with your unit. ^Juvy

Jan 9, 2021
machineguru
5 out of 5 stars
5 out of 5 stars review

This is the best fridge for the money.

[This review was collected as part of a promotion.] I needed the simplest fridge and LG had it. Excellent stainless steel quality finish. Excellent lighting on the inside. Modern and valuable programming for the motors. Only one question left : how long will it last ??? It is a silent partner in my kitchen. I love it.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 31, 2020
Sayer
5 out of 5 stars
5 out of 5 stars review

A good second refrigerator.

[This review was collected as part of a promotion.] I think I am spoiled by LG appliances. We have been using this LG fridge for some time now and are very satisfied with it. We chose not to buy one with the icemaker but later decided to purchase one and install it ourselves. It was very hard to locate one and when we did it took a couple of months before it was in stock for shipment. Once you go LG you'll never go back.

Review from lg.com
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Dec 7, 2020
Schris56
5 out of 5 stars
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] I bought this fridge about 2 months ago and am very pleased so far. The front is easy to wipe down, it’s very quiet, surprisingly roomy and keeps everything perfectly cooled. Huge difference from the fridgidaire I previously owned.

Review from lg.com
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Dec 5, 2019
fattyhead
1 out of 5 stars
1 out of 5 stars review

icemaker is terrrible quality

I bought this item 1.5 yrs ago and I turned off ice maker couple months ago. Turned it back on and nothing. Calling support was useless. ONly 1 yr warranty says lot about LG as well. The support sucked and no reset button on ice maker. They were like call repairman.... Will never buy LG appliance again.

Review from lg.com
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reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP

Dec 2, 2020
Jashen
4 out of 5 stars
4 out of 5 stars review

Overall Very Satisfied

[This review was collected as part of a promotion.] Finally replaced the refrigerator that came with my house that was increasing humidity in home due to horribly leaky seals. After some use, I’m very happy with the amount of storage. I miss having a drawer for cheese and meat between the shelves and one has to be very careful not to stub one’s toe opening and closing the door because there’s very little clearance between door and floor.

Review from lg.com
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Jan 2, 2021
Barb52
4 out of 5 stars
4 out of 5 stars review

Great size

[This review was collected as part of a promotion.] We bought this to replace another refrigerator which was too costly to repair! It’s a perfect size for the two of us. The only reason for the four stars is that I constantly need to clean off fingerprints since the front of the refrigerator isn’t actually stainless steel. Otherwise, we’re very pleased with the appliance from the roominess to the quiet operation.

Review from lg.com
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Mar 29, 2023
disappointed2023
1 out of 5 stars
1 out of 5 stars review

Very disappointed

I bought this fridge because I wanted something that would run quietly. It worked just fine for 51 weeks and then started making noise. The technician said the fan needed replacing. So the first disappointment is that it didn't even last a year without a problem. That was at the beginning of February, nearly two months ago. The part had to be ordered, and that has taken quite awhile, which is the second disappointment. The return visit to do the actual repair has been scheduled for the first week of April. In the meantime, the fridge has deteriorated further. It now sounds like a Boeing 777 most of the day and night, and is making a whole host of new noises. There is nowhere to hide in my open plan home; the noise, and the vibration it causes, is so loud that there is no peace even in my basement. Based on the noise it's making, I'm worried that it won't last until the repair can be made. Overall, not a great experience.

Review from lg.com/ca
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Jul 23, 2023
Anonymous
1 out of 5 stars
1 out of 5 stars review

It doesn´t cool

I bought this refrigerator 5 months ago and it suddenly stopped cooling. It took 3 days for a LG technician to come, resulting on a lot of food spoiled. He told me just to defrost it. Done it and for 3 days, it seemed back to normal. But as soon as I went grocery shopping, cooling became a problem again. LG doesn´t seem to know how to solve the problem. If I keep the fridge half full, I get nice 3 to 4 degrees. As soon as I get it full, it goes to 9 to 10. I would avoid this LG refrigerator at all costs.

Review from lg.com/ca
Helpful?1QJF566W4K0H13865023214