Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
4.3 out of 5 stars
stars
1,665 ratings1,643 reviews
  1. 5 stars64% (1,059)
  2. 4 stars19% (310)
  3. 3 stars6% (99)
  4. 2 stars3% (54)
  5. 1 star9% (143)

Member photos

Sort by |
Showing 1,281-1,290 of 1,643 reviews
Jun 9, 2021
SatisfiedPurchaser
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Product

[This review was collected as part of a promotion.] Refrigerator runs really quiet and maintains an even temperature.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Oct 23, 2021
Geraldine vines
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lg refrigerator

[This review was collected as part of a promotion.] Great refrigerator great product an nice looking an I like it

Review from lg.com
Helpful?1QJF566W4K0H13865023214
May 17, 2026
Kem70
1 out of 5 stars
1 out of 5 stars review

Worst appliance I ever own

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG

Hello, Kem. We appreciate you sharing your experience with your LG LTCS20020W Refrigerator, and we understand how important it is for a refrigerator to feel reliable day‑to‑day. We’d like to learn more about what your unit is doing so we can help point you in the right direction, whether it’s cooling performance, ice production, or general operation. Since your review doesn’t mention a specific issue we can troubleshoot here, we’d be glad to take a closer look at your unit details and assist one‑on‑one. Please reach out to us at lgdigitalcare@lg.sprinklrsupport.com so we can help further. LG Digital Care ^James

Jun 17, 2023
richard
3 out of 5 stars
3 out of 5 stars review

So Far So Good 👍🏻

It's ok. On sale at Sam's was hard to beat. Free delivery 🚚 went well. Wish it had more lighting. Once filled light does not go far. Freezer has no light. Silver door exterior needs persistent cleaning.

Helpful?1QJF566W4K0H13865023214
reply from LGAnswers

Hey, Richard! We're glad to hear that you're liking your new refrigerator! If you ever have any questions or concerns, please be sure to reach out with the link below. https://www.lg.com/us/support/contact ^Ian

Dec 26, 2020
FelixD
4 out of 5 stars
4 out of 5 stars review

Good basic fridge, given space constraints

[This review was collected as part of a promotion.] This was the best fridge I could find that would still fit in the space between/under my cabinets. It's energy efficient, it's reasonably quiet, and it was relatively cheap since I bought the previous year's model. But it's a fairly bare-bones model -- most notably no split or sliding shelves, no freezer light, no ice cube trays included -- and that means I'm having to work a bit harder to use the space well. I do feel comfortable recommending it as a good value, but I'm slightly regretting not having invested in reworking those cabinets so I could fit something larger and fancier.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Aug 5, 2024
Greth
5 out of 5 stars
5 out of 5 stars review

Roomingness, lots of room

I'm hoping this last longer than my frigidaire refrigerator. Had problems many times of not cooling. Four times with the freezer part and the last time the fridge. Only this a year and a half. Do they know you much money of food I had to throw away. They said the freezer was to full. I never blocked the vents inside. I'm hoping I have a great experience with LG. I never owned anything from them.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LG

Welcome to the LG family, Greth. Cheers to a fresh start! We know how vital reliable cooling is, and we are completely thrilled to provide you with a beautifully working refrigerator that treats your groceries right. You can rest assured knowing we are fully committed to keeping things crisp, and we've shared your journey with our team to keep driving top-tier reliability. For any assistance down the road, please feel free to reach out to @LGUSSupport. ^James

Aug 18, 2022
jar 1818
3 out of 5 stars
3 out of 5 stars review

Condensation in plastic containers

I bought this refrigerator a month ago only because it is the only refrigerator that would fit in the allowed space in our kitchen-I really don't like top freezers. My issue is when I store something in a plastic container with a closed top the condensation in the container is unbelievable. eg, sliced strawberries have not been in the refrigerator 24 hr & look at the condensation & some actually turned spoiled. Had photos on cell phone but unable to upload to the page.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Social Media

We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Aug 25, 2020
FrustratedAlso
1 out of 5 stars
1 out of 5 stars review

Ice Maker Wrong Connector?

The optional ice maker your list - LK65C - does not have the right electrical harness to plug into the rear of the freezer.. they are incompatible. What is your solution to this? I have now seen this issue raised by others on other websites... something is not right. How to fix this so it plugs in?

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane

Dec 29, 2020
Wolfgal13
5 out of 5 stars
5 out of 5 stars review

Quiet, efficient, cools fast

[This review was collected as part of a promotion.] The 25-yr old fridge finally began wheezing like Darth Vadar and "weeping" (I hope that was weeping . . .) from the freezer compartment. It had served us very well and I knew LG is a great brand, based on several other appliance choices in the last 10 yr. I really had to work hard (due to pandemic slow downs, online glitsches, remote and rural location) but I finally found in white the LG I wanted - research online, great rating. I really wanted a little bigger one, but this is a second fridge and there was not enough room for a larger one in the spot it was going. Lucky me, not only did I find one local at a great price, but it was delivered in less than a week. Took me less than an hour to disinfect it (did I mention "pandemic"?) and remove all the packing, tape, etc. and reload all the food from the old one. Plugged it in and LG began it's magic. Chilled down fast. and it runs SO quietly, I actually felt I had to open the doors twice that first day just to make sure it was on! Granted, I did not need nor want an ice maker (which is available) - no water hook up nearby; and I still wish I had room for a bit larger size. But I am thrilled with the LG and look forward to at least another 25-30 yr of trouble-free operation and well-chilled foods and drinks!

Review from lg.com
Helpful?1QJF566W4K0H13865023214
Dec 5, 2019
fattyhead
1 out of 5 stars
1 out of 5 stars review

icemaker is terrrible quality

I bought this item 1.5 yrs ago and I turned off ice maker couple months ago. Turned it back on and nothing. Calling support was useless. ONly 1 yr warranty says lot about LG as well. The support sucked and no reset button on ice maker. They were like call repairman.... Will never buy LG appliance again.

Review from lg.com
Helpful?1QJF566W4K0H13865023214
reply from Customer Service

That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP