Customer reviews for Night Owl 4K Cameras with 2TB NVR Security System, 8pk. forMember photos
Verified Purchase
Happy Overall
I don't often have/take the time for reviews but I believe this deserves a few minutes of my time. This is the second Night owl system I have purchased. Over all, the systems work very well, however, remote viewing in the app can be a pain due to buffering and failure to load cameras. This is likely due to slow internet speeds available on our end Although I do have some issues with my first system which has very fast internet. I installed this system in an aircraft hangar yesterday. (8 Cameras) the first camera I installed was 32 feet in the air. I mistakenly dropped the camera from about 34 feet onto concrete floor after bouncing off of a beam. I was 100% sure it was destroyed. I decided to go ahead with the set up and to my amazement, the camera survived that fall with NO visible damage AND connected and still worked perfectly! I have to admit this is a testament to the camera construction. The setup for the second system was surprisingly simple as it automatically connected to the app already installed on my phone and walked me through from there. That in itself was a real relief. I had to contact tech support for my first system last week and they were quick and responsive. Had my issue resolved in minutes. I have 5 large aircraft hangars and will likely purchase 3 more systems in the near future!
Who's in my house
Works well while in your house. Traveled 900 miles away and the cameras are sending me notifications that someone is inside my house but I can't connect to my cameras . I get error messages or it's offline and if you can connect it takes a long time.
Hi Francesco, we understand how stressful that can be. Remote alerts and viewing depend on a stable internet connection at home and on your phone, and if the system shows offline or loads slowly it’s often related to network or router settings. Please send us a direct message with your system model and contact info so our support team can help get this resolved. Night Owl SP Digital Support Team
Verified Purchase
Great system!
My old system was on its last leg so I purchased this Night Owl on the recommendation of a friend. Have replaced my 4 camera HD system with this newer 6 camera NVR 10 channel. It really is an improvement over what I had. The picture both day and night, is much clearer than before. I am pleased with this system.
Garage company, will update their software on future apps and not include prior customer equipment to force you to buy new. App use is horrible and customer service is even worse. Stay far away! I have 2 complete home systems from them that are now useless due to software updates.
Hi Lonnie, We’re sorry to hear about your experience and understand how frustrating that must feel. We do not disable systems through app updates to force upgrades. Our goal is always to maintain compatibility whenever possible and support our existing customers. If your system is not connecting through the app, there was a recent issue where some devices appeared offline, but this has been resolved. Please restart (reboot) your recorder and mobile device, then try again. If you’re still having trouble, we’d truly like the opportunity to help. Please call our Technical Support team at 866-390-1303 (8am–8pm EST, 7 days a week) so we can review your specific systems and work toward a solution.
Doesn't connect to app half of the time.
I bought these expecting the bare minimum to work. When I try to check them to make sure my dogs are ok while I'm at work the system says offline randomly and won't allow me to connect. This could last for a few days then starts working again. I'm very disappointed. Will not be buying from them again.
Alexander, we’re truly sorry to hear about the connection issues you’ve been experiencing. That isn’t the experience we want for any customer. An offline message that comes and goes is usually caused by a network setting or recorder configuration that we can help diagnose quickly. If you’d like, our team can take a closer look and walk you through a few simple steps to stabilize the connection and make sure you can always check on your dogs when you’re away. Please reach out to our support team at 1-866-979-0580 and they’ll be happy to assist. Night Owl SP Digital Support Team
Verified Purchase
Easy to install, works great, picture excellent. Highly recommended
Verified Purchase
Night Owl Cameras
We are very happy with our cameras and no monthly payments
Thank you for sharing this. We’re so glad to hear you’re happy with your Night Owl system and that the no-monthly-fee option has been a great fit for you. We appreciate you choosing Night Owl.
Verified Purchase
Good quality picture
GARBAGE
SAVE YOUR MONEY. THEIR PRODUCTS LEAK WATER, THEN THEY BLAME YOU FOR IT HAPPENING! NIGHT OWL HAS ZERO CUSTOMER SERVICE, AND TRULY DOESN'T HELP THE PURCHASER! GOING TO HIT MY CREDIT CARD COMPANY FOR THE MONEY BACK, CAUSE THIS COMPANY TRULY IS A FAILURE TO ITS CUSTOMERS! STAY AWAY FROM NIGHT OWL N THERE'S SO MANY BETTER COMPANIES!
concerns about privacy and use outdoors
I was excited to buy this and I had electrical outlets installed in anticipation of this purchase. I wanted this system because it did not require an internet connection and the system was to be private. However during set up the system kept giving messages that manual set up was not recommended (as opposed to automatic set up using the internet). There was also a warning about lack of support and even voiding the warranty. It seemed as though the manufacturer really did not want me to set this up without giving them access to my wifi. During set up I had a problem with one of the cameras. It would pair but never showed video. After multiple attempts and NO support from the manufacturer, I eventually figured out that there is a reset button in the camera where the SD card can be added. Resetting and going through the set up again corrected the camera issue. And lastly the cameras were to be installed outside. While the cameras seem built for this (well insulted cords) the power supplies for the camera do not appear to be made for the outside. Very thin wire. I doubt the power supplies will hold up very long in the temperature extremes of the northeast US. One other note about the power supplies. They have a moderately sized black plug. I wanted to install two cameras on the same electrical outlet.and get an outlet cover to protect the power supplies. However it seems there are no outlet covers large enough to enclose two of these power supplies (I spent hours looking). Because of this I do not have all cameras in use as there is no way to plug them in and fit them inside an outlet cover. I may have to call an electrician to have my outdoor single gang outlets changed to double gang because of the shape of the power supplies. This has been quite frustrating. I would only recommend for those who plan to use this indoors only and are willing to connect the system to the internet. I am a disappointed buyer.
Thank you for sharing your detailed feedback. We understand your concerns and want to provide some clarification that may help. The setup process is designed to use your Wi-Fi network during the initial connection to the NVR. After this first step, the cameras connect only to the secure Wi-Fi built into the NVR itself, so your system continues to operate privately without requiring ongoing access to your home network. For manual setup, customers typically connect a monitor and mouse directly to the NVR, then discover and add the Wi-Fi cameras. We recognize that this process can feel less straightforward, and we’re sorry you experienced difficulties with one of the cameras before discovering the reset option. Regarding power supplies: our cameras are outdoor-rated, but the included adapters are not designed to be left exposed. Many customers solve this by using weatherproof outlet covers, adding double-gang outlets, or using a power splitter to run multiple cameras from a single adapter. An electrician may also help identify the best option for your setup. We’ll be sure to pass your feedback along to our product team as we continually work to improve installation and usability. - Night Owl Digital Support Team

