Customer reviews for Night Owl 4K Cameras with 2TB NVR Security System, 8pk. forMember photos
Impressive night vision.
Excellent system so far. There could be some improvements in the app like deleting events though. It's a pain running the wires, but there is no getting around that because it avoids problems with batteries. Cameras have 2 dim red LED's for active night vision that gives away their location, but the night vision is incredible. Setup is pretty easy.
Thank you for the great feedback! We’re glad to hear you’re impressed with the night vision, image quality and easy setup. We also appreciate your feedback on the app and event management experience, as comments like this help us identify opportunities to improve. Thanks for choosing Night Owl!
Verified Purchase
Overly complicated
Cameras easy to install. Kinda a pain to get them working. Can't get them to connect to app and DVR at the same time. Chatted with technical support and they seemed kinda rude and wouldn't listen to me. They have a lot of functions that seem over the top. Would be worth the money if they were easier to use.
Verified Purchase
Buyer Beware! Mobile app does NOT work!
Buyer beware! Read up on this system before you buy. The mobile app that allows you to check on your cameras while you are away does not work. It's a shame, because the cameras and recorder work wonderfully. You just cannot see the recorded 'events' on your mobile app which renders the whole system useless. The customer support team is aware of the issue and does not have a solution. After six very frustrating hours with customer support we returned the system. Again, do your research before buying this system!
Thank you for the feedback and sorry to hear of the app confusion. With you system you have several advanced features with regards to controlling recording and your footage. You can review events depending on how you choose to record them, which includes either event based recording or 24/7 continuous footage. We always welcome the chance to help explain these features should you want help with one of our systems. Thanks, Night Owl SP Digital Support Team
Verified Purchase
Night Owl camera suck
These cameras are great when they are working. But if you need customer service or tech support from Night Owl, they SUCK, they are TERRIBLE. They can't help you. They hang up on you, you can't understand them, the customer service and tech support is PITAFUL at best. They tell to restart the system, turn off the system. Everybody knows that, but this is about all they can do in trying to rectify the problems at hand. They change "(upgrade)" there APP and it messes everything up. Then they cannot rectify the problem with the cameras. They say they fixed and updated the APP but they just placed some updated language in the description of the APP. They have not fixed anything. Sams probably needs to stop carrying this camera system and go to another brand the is better and more reliable. This product is hurting the reputation of the Sams store brand.
Thank you for the feedback and very sorry to hear of the issue you are having with system and support hotline. Your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email techteam@nightowlsp.com with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team
Verified Purchase
Do not buy! Horrible range!
Horrible range rsulting in choppy recordings. I even bought the range extending antenna and still no change! The furthest camera is only 50ft away! So much doebthe claimed 300 ft range!
Sorry to hear about your experience with the product you purchased and signal range. Range is impacted by object in between the line of site. Dense objects like bricks and concrete more quickly reduce range versus drywall and other objects. Your order includes a one year warranty against defect or failure. If a specific camera is not functioning as well as it should we encourage you to email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team
Disappointed with product and lack of product supp
Hard drive failed after 38 days. Difficulty getting past AI canned text product support troubleshooting. Finally spoke to a human, who could not help. Promised a phone call from Advanced technical support. Never received this call. I will do the work to uninstall the outside cameras and return for refund.
Thank you for sharing your experience. We’re very sorry to hear about the hard drive failure and, especially, the difficulty you had getting the support you needed. A promised follow-up that never arrives is understandably frustrating. We appreciate this feedback and will share it with our support team as we work to improve both product reliability and the customer service experience. – Night Owl Digital Support Team
Horrible connection, keep updating and system keeps getting worse! Very weak wifi connection and added extenders ! Cameras stop recording and go on timers, and there is no instruction to follow and customer service not helpful! They don't care since item has already been purchased!
Thank you for sharing your experience. We’re sorry to hear about the ongoing connection, recording and support issues you’ve encountered. That’s not the experience we want for our customers. We’d like the opportunity to help troubleshoot the Wi-Fi connection, camera recording settings and any update-related concerns with your system. Please contact Night Owl Support so our team can take a closer look and work toward a resolution. – Night Owl Digital Support Team
Very small coverage area
If you can keep the cameras withing 10 feet of the DVR they work great, otherwise it is nothing but trouble. Support tries to say walls are an obstacle that causes interference but these are outdoor cameras. The system will only use it's own built in wifi network, not your homes. I wish I could return this system...
Thank you for the feedback and sorry to hear of your issues with Wi-Fi connectivity. We rate these products to 300 ft but obstructions lower that range. Denser objects like stone, brick, concrete, etc all dramatically reduce range. This is not an issue unique to our products, but for all Wi-Fi based systems. We welcome the chance to help with technical support if you'd like to contact them for help with connectivity. Regarding returns, when purchasing from a retailer like Sam's Club they have their own policies which we unfortunately cannot influence. Thanks, Night Owl SP Digital Support Team
Garbage Products and Service
Have spent months yes months working with this company to solve recording issues with their product. First if you are having an issue adjusting the zone sensitivity for each camera under record settings it’s not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting. They tried to play it off as a phone issue. Nope. Ultimately they didn’t address the issue and implied a refund and then recanted because it went past 30 days even though we had been working the issue. To make matters worse during the troubleshooting they shipped me a replacement nvr and put it is a large usps mailer box with absolutely no packing material. Ultimately this was not a fix. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity. Just so you know they use the same software on all their kits so I would avoid them all together. If I could give 0 stars for this company I would. Absolutely terrible experience and product.
We are sorry to hear of your unsatisfactory experience. It would appear though that you are not actually reviewing this product but rather spamming our products as you have been for quite a while due to a poor experience. Your issue was not able to be replicated with any of our systems though we did ship you multiple replacement parts to attempt to support you. We can confirm that we offer a full one year warranty for all of our products against parts and manufacturing failures. We also offer email, web resource, online chat and phone based support. We wish you all the best regardless. Thanks, Night Owl SP Digital Support
night owl is the worst camera system.......
this is the (2nd) and last time i will ever waste money on night owl products, mine work but after having another brand in between that worked great the phone app totally sucks it spins and comparred to the last system that worked fine for over 5 years, this is very slow hard to look at previous recordings cameras aren't very clear, just because its on sale my opinon is pass on night owl.
Thank you for the feedback and sorry to hear of your connectivity issue. One of the key considerations for security systems is the bandwidth that will be required to cover each camera in the chosen resolution for review via the app which relies on the internet you have at that location. If you have a number of other internet connected devices it can quick strain your network and limit connectivity. There are some options that could be adjusted that could aid viewability. Please contact techteam@nightowlsp.com with a brief description of the issue and when best to contact you back. This will put you in touch with our advanced internal support team who will further troubleshoot with you and replace components if needed. We very much look forward to getting your system fully functional and addressing any other concerns you have. Thanks, Night Owl SP Digital Support Team