Thank you for sharing this. We’re so glad to hear you’re happy with your Night Owl system and that the no-monthly-fee option has been a great fit for you. We appreciate you choosing Night Owl.

Hi there,<br />Thank you for sharing your feedback. This system records locally to the NVR and does not rely on Wi-Fi for camera performance. Wi-Fi is only required for remote viewing through the mobile app. If you are experiencing connection issues, it is often related to network strength or router placement, and our support team would be happy to help troubleshoot and improve your setup. Please reach out to us directly so we can assist.<br />Night Owl SP Digital Support Team

Thank you for the feedback and sorry to hear of the app confusion. With you system you have several advanced features with regards to controlling recording and your footage. You can review events depending on how you choose to record them, which includes either event based recording or 24/7 continuous footage. We always welcome the chance to help explain these features should you want help with one of our systems. Thanks, Night Owl SP Digital Support Team

Thank you for the feedback and very sorry to hear of the issue you are having with system and support hotline. Your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email techteam@nightowlsp.com with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team

Sorry to hear about your experience with the product you purchased and signal range. Range is impacted by object in between the line of site. Dense objects like bricks and concrete more quickly reduce range versus drywall and other objects. Your order includes a one year warranty against defect or failure. If a specific camera is not functioning as well as it should we encourage you to email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

Hi Lonnie,<br />We’re sorry to hear about your experience and understand how frustrating that must feel. We do not disable systems through app updates to force upgrades. Our goal is always to maintain compatibility whenever possible and support our existing customers.<br />If your system is not connecting through the app, there was a recent issue where some devices appeared offline, but this has been resolved. Please restart (reboot) your recorder and mobile device, then try again.<br />If you’re still having trouble, we’d truly like the opportunity to help. Please call our Technical Support team at 866-390-1303 (8am–8pm EST, 7 days a week) so we can review your specific systems and work toward a solution.

Hi Francesco, we understand how stressful that can be. Remote alerts and viewing depend on a stable internet connection at home and on your phone, and if the system shows offline or loads slowly it’s often related to network or router settings. Please send us a direct message with your system model and contact info so our support team can help get this resolved.<br />Night Owl SP Digital Support Team

Alexander, we’re truly sorry to hear about the connection issues you’ve been experiencing. That isn’t the experience we want for any customer. An offline message that comes and goes is usually caused by a network setting or recorder configuration that we can help diagnose quickly.<br />If you’d like, our team can take a closer look and walk you through a few simple steps to stabilize the connection and make sure you can always check on your dogs when you’re away. Please reach out to our support team at 1-866-979-0580 and they’ll be happy to assist.<br />Night Owl SP Digital Support Team