Purcchased sept 2019. Great price compared to other retailers. Product excellent on outside but inside its lined with very poorly placed felt and when I opened the door the smell was horrendous. Have sprayed with fabreze, put baking soda in it for over a week, left the door open for days and the cheap plastic smell won't go away. Don't know what it will do to things I store in it, if I can every get to that point. Plan to call customer service to see if they have any suggestions. At this point very disappointed in product. Have smaller Sentry safe that I purchased at Sam's several years ago and am very pleased with it. Its more professionally lined with a solid plastic inside that has not smelled and has been much more durable than the cheap looking felt will be. Be cautious.

After someone destroyed the exact safe trying to break into it...they did not get in....all they got was some good exercise, we bought another just like it. I had to call a safe locksmith to get into the old broken one. He got into it in about 5 minutes as the handle and all items on the front were ripped off and laying on the ground. I had the back up key. This safe took a little time for it to work properly when we first got the first one. After some "breaking in" by us when it was new, it worked just fine. The new safe, after the break in, was a pain in the tush to get into. After calls to Sentry safe and not giving them some right numbers for model number I gave up in frustration for a month. After putting in new batteries (the old ones were just fine) it seems to work for a while. A month past and it started to act up again. I called them again and was put on hold. I was on hold for 40 minutes. I was disconnected as the guy did not know the answer. So I said the heck with this. So I piddled with the new safe again and put new batteries in it AGAIN, AND Piddled some more. Then I learned the handle needs to be taken all the way to the right to get it to open. The handle has a little play in it and if it is not all the way to the right the safe combination will not work. Hopefully this will save you time because I had a lot of frustration with it not wanting to open until I figured this out. It's a fine safe and I've spent 6 times as much for a safe this good. We mounted it to both the floor and drilled holes out the back and also mounted it to the wall. Good luck and skill to anyone taking or getting into this safe.

Great safe, although I can't give 5 stars because the 2 most important things haven't been tested yet. Fire and Water. And I hope they are never present! I am sure that this safe will perform adequately if that ever happens. So, I guess that I should give it a 5 star rating anyway.

When I bought this safe I thought that I was getting a good deal. The only downside that I saw way the flimsy key pad. But, after some research on youtube come to find out its really easy to crack. I now wish that I would have bought a safe with the dial combination lock which is much harder to crack. Besides that its been a pretty good safe. I just wish I did my research before purchasing.

I bought this safe several months ago. The size is nice and the interior is nicely lined. We got the first one home and were unable to get the door open, we took it back to Sam's. The second one was fine, we had them open it in the store. However, within a couple of months of use the trim around the door, held in place by two sided tape, started falling off. I contacted the manufacturer by phone and then emailed the pictures they requested. After a few exchanges by email, I was told the only remedy was to return the 170 pound safe to Sam's. This problem could have been easily resolved by sending new trim pieces I could install myself or even just sending me the proper tape to reattach the trim with. I expected more from Master Lock and Sentry Safe products. After another email with pointed questions they did finally confirm the trim was cosmetic and would not compromise the fire or water protection. I knock off one star for the really poor quality control. I knock off another star since rather than moving a 170 pound item both ways, again, I will have to fix the trim myself.

Quality safe with carpeting throughout the inside. Heavy enough that it can't be carried off, and it has a key manual over ride if the batteries fail on the key pad. The key pad is the only plastic part on the safe as far as I can tell and mine was cosmetically damaged during transit. Wasn't apparent until I accepted delivery, so make sure you inspect it really well when you receive the safe. It still works flawlessly and when I have the time, I'll see if the manufacturer has a replacement. Can't beat the price at Sam's Club, at least one hundred less than anywhere else.

handle almost broke off

i bought this to secure valuables in my home. well built and at a 163 lbs you will need to grown men to carry it, but use a hand truck to prevent injuries. great buy for the money.

Bought this model from offer up The safe was open but there’s no back door cover , no override key and the digital set is not working anymore just opens and closes freely

We are very pleased with this safe!! It is perfect in size for what we want and we needed it for. We like the carpet interior as opposed to some of the plastic insides we have looked at. It was also very easy to program.