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Customer reviews for Masterbuilt MES145S 40" Digital Electric Smoker with Glass Window for
ELECTRIC SMOKER
3.6 out of 5 stars
stars72 ratings43 reviews
  1. 5 stars53% (38)
  2. 4 stars10% (7)
  3. 3 stars6% (4)
  4. 2 stars6% (4)
  5. 1 star26% (19)
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Showing 31-40 of 43 reviews
Dec 25, 2020
TDL65
4 out of 5 stars review

Verified Purchase

Missing Parts

Masterbuilt 140S

Helpful?6G4WYOY4TS6C13761206459
Aug 2, 2020
Kikilynn
5 out of 5 stars review

Verified Purchase

Five stars!

Good product!

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Dec 20, 2019
Nice
5 out of 5 stars review

Verified Purchase

Perfect

Perfect

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Dec 22, 2019
rick
5 out of 5 stars review

Verified Purchase

Smoker

Nice smoker

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May 27, 2020
Butch
1 out of 5 stars review

NOT THE SAME QUALITY

Masterbuilt has allowed their quality to slip tragically . While once Masterbuilt was the choice to make that is not the case today ; the electronics atop are flimsy and deteriorate quickly , the burner coil looses its punch within the first season . Attempting to call their pathetic customer service produces nothing but more frustration .. DO NOT BUY THIS PRODUCT ! Invest in something that will last beyond a couple years of smoking, there are a great number of alternatives out there from other electric to even natural gas offerings with GREAT REVIEWS !

Helpful?6G4WYOY4TS6C13761206459
reply from Supplier Response

Hi Rscott, I apologize that you are having issues with your unit. Our call center operations have been suspended at this time and we are not taking any calls. For support, please fill out a contact form at https://www.masterbuilt.com/pages/contact-us and a member of customer support will be able to assist you!

Oct 16, 2021
MplusM
1 out of 5 stars review

fine until it wasn't fine

Seems like nothing is built to last anymore and customer service stinks. Right after the year or ownership mark the control board is non responsive. I can adjust the time but no longer adjust the temperature. Basically making this a piece of junk. It was ok while it worked. It has a small capacity for the pellets. Have to refill about every hour on the hour. Makes it a pain in the butt for long smokes. Disappointed to say the least.

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reply from Masterbuilt Tech Support

Dear MplusM,Thank you for sharing your feedback. We’re sorry your experience didn't match your expectations. Please feel free to complete our Contact Us form featured on our website with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Jul 21, 2019
Michelle
2 out of 5 stars review

Poor quality

Purchase this smoker for my husband last week. It comes with no cover to protect the smoker or the control that is on top of the smoker. So I'm curious how do we keep it protected outside from rain since we purchased it for our outdoor kitchen? The drip pan is very flimsy. Cleaning it for the first time and one wash and the pan is all bent up. The area for the smoke chip is so small. You would think with such a big smoker it would have a larger area for the chip. Really debating on weather I should keep this or not. Afraid that the weather will mess it up and won't be able to use it again.

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reply from Supplier Response

Hello Michelle, in the instruction manual for this unit we recommend that the smoker is stored indoors when not in use. Our covers are weather resistant but not water proof, so you would want to cover the smoker with a waterproof cover if storing the smoker in direct weather conditions. Storing the smoker under an overhang or in a garage would also help with ensuring the smoker stays in working condition. We also ask that you maintain a minimum distance of 10ft from overhead construction, walls, rails or other structures while in use. The drip pan in this smoker should have easily bent, but we are sorry to hear that was your experience. If you could, please utilize our online Support Form on our website at www.masterbuilt.com to submit a request to the Customer Support Department with pictures of the drip pan for a warranty replacement.

Jul 7, 2020
StLouis
5 out of 5 stars review

OUTSTANDING PRODUCT!!!

YOU WILL NEVER USE CHARCOAL GRILLS AGAIN (EXCEPT HOTDOGS) I BROUGHT MY GRILL 11/2018 COOKS PERFECTLY. From ribs, baby backs, T- bones, sirloin, whole bone in ham, pork steaks, rabbit and hen( watch cook time in both dont cook too long) corn, hamburger (so juicy) and potatoes just to name a few. Never cook hot dogs in it u might still want to use regular grill. Polish YES! Overall you have my vote

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Aug 12, 2019
Chris
1 out of 5 stars review

After only 3 uses we cannot get this thing to keep temperature. I cooked two pork buts on 275 degrees for almost 24 hours and the internal temperature never got above 155 degrees. At that temperature those things should have been finished (205 degrees) in 6-8 hours max! Now i am searching for the receipt. I know several people that have been through Master Built smokers with short life spans. This guys is going to charcoal is never looking back.

Helpful?6G4WYOY4TS6C13761206459
reply from Supplier Response

Chris, Thank you for taking time to share this. We are very sorry this was your experience. Please let us know if we can be of any assistance to you with your unit! You can reach us at 1-800-489-1581. Our hours of operations are Monday-Friday, 8am-5pm EST. Or utilize our online Support Form on our website at www.masterbuilt.com to submit a request to the Customer Support Department.

Sep 16, 2019
Alex
5 out of 5 stars review

Masterbuilt smoker

Ok so after a year sitting out in the rain and all summer in the heat .. I have had no problems with it no rust inside or no spots welds coming loose . I do clean my smoker after every use nothing special just a lil dish soap and yes I put water the smoker down . After turn it on for a couple of hours nice and dry ready for the next time. I would recommend it to any beginner .

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reply from Supplier Response

Thank you Alex for choosing Masterbuilt. We appreciate you taking the time to share your experience with your smoker.