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Customer reviews for Masterbuilt MES145S 40" Digital Electric Smoker with Glass Window for
ELECTRIC SMOKER
3.6 out of 5 stars
stars72 ratings43 reviews
  1. 5 stars53% (38)
  2. 4 stars10% (7)
  3. 3 stars6% (4)
  4. 2 stars6% (4)
  5. 1 star26% (19)
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Showing 21-30 of 43 reviews
Nov 28, 2019
dont buy it
1 out of 5 stars review

Verified Purchase

save your money

the first time i used it, digital controls quit working in 6 hours

Helpful?6G4WYOY4TS6C13761206459
reply from Supplier Response

We are sorry to hear of your experience with this unit. If we can assist you in any way, please contact our Customer Support team at 1.800.489.1581. We are happy to assist you.

Dec 20, 2019
John
3 out of 5 stars review

Verified Purchase

Smoker seems to run colder

No probe! My thermometer says controlker was running colder by like 8-10 degrees. Would be great if it had meat probe like my old smoker did.

Helpful?6G4WYOY4TS6C13761206459
Jun 3, 2019
manda510
1 out of 5 stars review

Not worth 1 star

To start with this smoker was great but after using it three times the inside has rusted. It has been kept on a covered patio so weather should not have caused this problem. Looking for a better product to replace this one.

Helpful?6G4WYOY4TS6C13761206459
reply from Supplier Response

Thank you for taking time to share this, we are very sorry this was your experience. Please let us know if we can be of any assistance to you with your unit!

Sep 2, 2020
Ryan
1 out of 5 stars review

Avoid the headache

Gift. Worked about a year and now MB website will not support and the electronic temperature is not working correctly. So incredibly frustrating. DO NOT BUY Masterbuilt.

Helpful?6G4WYOY4TS6C13761206459
reply from Supplier Response

Thank you for taking the time to review our product. Our manufacturer`s warranty covers for 1 year from the date of purchase. If you are within the one year warranty period, please complete a claim on our website. Multiple case submissions and replies can delay response time. Please let us know if you have any questions regarding the warranty process.

Jun 19, 2020
Kg
3 out of 5 stars review

Verified Purchase

Smoker

Basic model. No remote. Works the way it should

Helpful?6G4WYOY4TS6C13761206459
Dec 31, 2019
Ns50
5 out of 5 stars review

Verified Purchase

Great smoker

So far, so good. Cooks quick, and evenly.

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Nov 2, 2019
Sandy12450
5 out of 5 stars review

Verified Purchase

It was a gift

Bought it for my son and i know he enjoyed making smoked mac and cheese and beef jerky

Helpful?6G4WYOY4TS6C13761206459
May 1, 2022
mike
1 out of 5 stars review

Bought my last one.

I have had three of these smokers the first one lasted about 3-4 years and I was pleased with the way it cooked but thought it should of lasted longer. Well I bought another one two years ago and it didn't even last a year the whole motherboard went out after about six months of use and nothing would work. I wasn't going to buy another one but my wife got me one for my birthday without my knowledge and after about three months the temperature and timer box on top went crazy. It would come on but the numbers just kept running you couldn't set them on anything no matter how much you tried to get it to stop on a temp it just kept going and going until it started out at the lowest temp again and the same with the timer. About a week later I tried again and this time it wouldn't even come on. So I've had two pieces of worthless junk the last two years maybe I should be proud of my first one that lasted 3-4 years. Also no help whatsoever from customer service.

Helpful?6G4WYOY4TS6C13761206459
reply from Masterbuilt Tech Support

Dear mike,Thank you for bringing this to our attention. Masterbuilt has a 1 year warranty and we would be happy to assist. Please provide your claim number to our social media team, Facebook, Twitter, or Instagram, so we are able to look into this for you!

Dec 22, 2019
rick
5 out of 5 stars review

Verified Purchase

Smoker

Nice smoker

Helpful?6G4WYOY4TS6C13761206459
Aug 2, 2020
Kikilynn
5 out of 5 stars review

Verified Purchase

Five stars!

Good product!

Helpful?6G4WYOY4TS6C13761206459