Just bought the Keurig Duo S Model to replace the original Gen 1 (that has been amazing over the last 10 years). We were at Sams Club and saw this model on Instant Savings. We opened the box this morning only to discover the model unit DOES NOT include the filter, and no where on the outside packaging does it say FILTER NOT INCLUDED, disappointing. As a consumer I would rather have all the parts included verses the complimentary coffee that was included. The water filter in our opinion is a key operating part to protect the pump inside the unit. One reason for purchasing this was for the cafe' option. In addition the location of the water resevior is in the back not on the side. Therefore depending on the space you have to place the coffee maker, the location of the water resevior maybe an issue. After reading some negative reviews, I guess time will tell if this unit will stand the test of time as our prior unit Gen 1. As far as recommending this product, WARNING All parts are not included. As far as longevity worth the money, as mention only time will tell. I hope Keurig will take note of consumers when purchasing would greatly apprecaite for the money being spent, to include all key operating components that is needed for the the coffee maker to work effectively.

We have had 2 of these in less than a year. The burner died on the first one within 3 months. The second one quit making the correct amount of coffee in 3 months. Even after descaling unit, still only get 6 cups instead of 12 cups. The Carafe in general is HORRABLE!! Awful design. Leaks like crazy!!! We went back to the Bunn coffee maker.! Too bad I can't leave a negative star review!

I bought this for my office. The carafe leaks nearly every time we pour from it. I was sure it was us, or a fluke that we got a bad carafe until I read other reviews. If you drip coffee nearly every time you pour a cup, how can it be anything other than a 1 star product?

My husband bought this for me and within a month it stopped working properly. If you set it for 12 cups, you might get 8. I've tried everything from descaling to attempting to see if the water is getting caught somewhere. I wish we had known sooner! This is garbage and I'm completely disappointed in Kuerig for putting out such a defective product.

We bought the Duo a little over a year ago. Descaled step by step as they directed. How full the cup gets is Russian Roulette. Sometimes a 12 oz setting gives us 1/2 cup and other times it overflows. A 10 oz setting gives us a perfect 12 oz cup and other times 1/2 tob3/4 cup. Teaching Keurig was not easy, but we persisted. After a half hour+ call going thru a lengthy check, we were basically brushed off with the comment that we were over warranty and it was our problem. Very dissapointing. Guess we will have to look for a replacement from a company that will stand behind their product.

Have had Keurigs in the past. We were early adapters. But, this one really disappointed me because I got it for Christmas 2021 (so basically a year ago) and today it just died. The motor sounds like it's just dying when I was brewing my morning cup even though electricity is still powering the machine. Guess I will have to find a new one.

The unit makes great coffee but it missing some simple features. I would have chosen the Hamilton beach flex brew if I had studied this closer. You have to push 4 buttons to make a carafe of coffee. (power,carafe or cup, # of cups, and brew) EVERY morning. Not worth it! Also, the add water light drives me nuts. The plate warmer can not be reset to add two more hours. Very annoying. The auto feature is only for single cup brewing. I am dissappointed.

Initially we were delighted with this machine as we bought it for us last Christmas. The other day the Descale light came on and I proceeded to clean it as I have twice before. This time the coffee pot side wouldn't push more than 1/2 cup of the vinegar/water solution. I must have spent the next 5 hours trying every variation as well as looking for solutions on line. Apparently, this happens often as there were many comments sharing what I was experiencing. When I tried calling their service department the next day at 10 AM, although they advertise as being available 7 days a week. They were closed. On a Friday. The tech support was no help. The warranty is for one year but I feared I would have to ship it back to them at my cost ($15-$30). Not comfortable with that. Looks like we bought a bad unit and won't be buying another Keurig coffee maker next time.

I loved this coffee maker at first. Then we noticed the carafe leaks and pours almost a whole cup of coffee on the counter, I dealt with the clean up because I liked the machine. Now, I have had this product for only 11 months, the hot plate has stopped working and the coffee is lukewarm within 15 minutes of brewing, it's garbage. Don't waste your money.

Every time you pour a cup of coffee from the carafe, the coffee drips all over the countertop. This is caused by the small ridge in the spout of the carafe. Take sandpaper with a 220-grit paper and gently sand away the parting line. Alternatively, You can also use a fingernail file.