Have had Keurigs in the past. We were early adapters. But, this one really disappointed me because I got it for Christmas 2021 (so basically a year ago) and today it just died. The motor sounds like it's just dying when I was brewing my morning cup even though electricity is still powering the machine. Guess I will have to find a new one.

Initially we were delighted with this machine as we bought it for us last Christmas. The other day the Descale light came on and I proceeded to clean it as I have twice before. This time the coffee pot side wouldn't push more than 1/2 cup of the vinegar/water solution. I must have spent the next 5 hours trying every variation as well as looking for solutions on line. Apparently, this happens often as there were many comments sharing what I was experiencing. When I tried calling their service department the next day at 10 AM, although they advertise as being available 7 days a week. They were closed. On a Friday. The tech support was no help. The warranty is for one year but I feared I would have to ship it back to them at my cost ($15-$30). Not comfortable with that. Looks like we bought a bad unit and won't be buying another Keurig coffee maker next time.

We're coming up on a month since purchase and love everything about this except the carafe. No matter what we try, it leaks during the pour, so we have to pour over the sink, or we find ourselves having to wipe up more than a dribble on the counter. I plan to contact Keurig to see if there are tips or tricks or if this is a design flaw. Given that the replacement carafes are "out of stock" on their website, I'm leaning toward a design flaw or a glitch with the manufacturing process. Otherwise, it is my favorite coffee maker to date... and I've been making coffee at home for 40 years! You'll get great-tasting, HOT coffee, fast, plus it's stylish and easy to use. I do recommend that you only make the amount you plan to drink within 45 (or less) as this kind of carafe isn't designed to maintain coffee temps for long periods of time. We like our coffee fresh and would rather make a second 6 or 8 cups - or a single! - vs. leave it on the heating plate to get bitter or burned.)

We have had 2 of these in less than a year. The burner died on the first one within 3 months. The second one quit making the correct amount of coffee in 3 months. Even after descaling unit, still only get 6 cups instead of 12 cups. The Carafe in general is HORRABLE!! Awful design. Leaks like crazy!!! We went back to the Bunn coffee maker.! Too bad I can't leave a negative star review!

Excellent coffee maker! We enjoy a pot of coffee from a coffee maker in the morning but individual cups from a Keurig machine later in the day. Since both needed replacement we took a chance on this. Easy to use with a slight learning curve. Makes perfect coffee with a surprising compact countertop footprint. No drip pouring spout on pot. Ignore the reviews that complain. We had no issues at all. Keurig side is just as awesome. Highly recommend!

This coffee maker is a huge disappointment. I purchased it for it's size, because it is less than 13" tall and fits perfectly in the space we have for it in our kitchen. That's the end of the good things I have to say about it. After about a month, the brewer started to slow down. So I descaled it. This caused the brewer to stop pumping water. Keurig was good to work with to get a warranty replacement. However, the warranty replacement has done the same thing. I descaled it and now it is not working. It will not even pump any water through it. I do not recommend this to anyone.

Just bought the Keurig Duo S Model to replace the original Gen 1 (that has been amazing over the last 10 years). We were at Sams Club and saw this model on Instant Savings. We opened the box this morning only to discover the model unit DOES NOT include the filter, and no where on the outside packaging does it say FILTER NOT INCLUDED, disappointing. As a consumer I would rather have all the parts included verses the complimentary coffee that was included. The water filter in our opinion is a key operating part to protect the pump inside the unit. One reason for purchasing this was for the cafe' option. In addition the location of the water resevior is in the back not on the side. Therefore depending on the space you have to place the coffee maker, the location of the water resevior maybe an issue. After reading some negative reviews, I guess time will tell if this unit will stand the test of time as our prior unit Gen 1. As far as recommending this product, WARNING All parts are not included. As far as longevity worth the money, as mention only time will tell. I hope Keurig will take note of consumers when purchasing would greatly apprecaite for the money being spent, to include all key operating components that is needed for the the coffee maker to work effectively.

I purchased this kuerig duo in October and the carafe (coffee pot) leaked when pouring so I contacted the company and they sent me a replacement. Well it leaked when pouring too. This is a design flaw so I do not recommend until they correct this issue

I've had my coffee maker about 3 months and am not happy with the performance. I like the flexibility, but there are problems with this maker. The carafe has started to drip while pouring. No matter how I adjust the pour, it just drips a big mess on the counter. I read other reviews about this before I purchased and I wish I had taken the warning not to purchase. Also, the temperature of the brewed coffee through the carafe is not very hot. Not at all like the temperature of the single serve. I am contacting Keurig today to hopefully get a resolution to these issues, but buyers beware of the pitfalls of this machine.

I bought this for my office. The carafe leaks nearly every time we pour from it. I was sure it was us, or a fluke that we got a bad carafe until I read other reviews. If you drip coffee nearly every time you pour a cup, how can it be anything other than a 1 star product?