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Customer reviews for Keurig K-Duo Single Serve and Carafe Coffee Maker With Removable Reservoir for
Keurig K-Duo Single Serve and Carafe Coffee Maker With Removable Reservoir
4.4 out of 5 stars
stars
1,261 ratings499 reviews
  1. 5 stars72% (910)
  2. 4 stars12% (156)
  3. 3 stars5% (63)
  4. 2 stars3% (42)
  5. 1 star7% (90)

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Showing 121-130 of 499 reviews
Oct 9, 2021
SandyC
5 out of 5 stars review

Verified Purchase

Pot or cup fix

This solved my problem. I like a pot of coffee in the mornings and in the afternoon I like tea. This is a perfect solution in one place. The coffee is hot enough for me. A good find.

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Mar 28, 2022
JS
4 out of 5 stars review

Verified Purchase

It's a little kid and you can't see the clock on t

It's a little loud

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Jul 13, 2022
Lisa
1 out of 5 stars review

Kcups side

This will be my second return in about 2 months. The first machine leaked all down beside my electric stove and I traded it for the same one at Sam's only to get one that 6 out of 10 kcups of all different types explode inside maker. Kcups are too expensive to never know if it'll explode or not.

Helpful?3TKWLG4QFV8213757864922
reply from Supplier Response

Hi Lisa, we are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team, please? The number is 866-901-2739 and we are here to help.

Dec 9, 2022
Mwillenbrock
1 out of 5 stars review

DON'T WASTE YOUR MONEY

My husband bought this for me and within a month it stopped working properly. If you set it for 12 cups, you might get 8. I've tried everything from descaling to attempting to see if the water is getting caught somewhere. I wish we had known sooner! This is garbage and I'm completely disappointed in Kuerig for putting out such a defective product.

Helpful?3TKWLG4QFV8213757864922
reply from Supplier Response

This is definitely not the experience we want you to have with your K-Duo coffee maker. Did you reach out to our Consumer Care team about this? Please give them a call at 866-901-2739. We are here to help!

May 15, 2023
Amanda
1 out of 5 stars review

don't buy, bad product

I loved this coffee maker at first. Then we noticed the carafe leaks and pours almost a whole cup of coffee on the counter, I dealt with the clean up because I liked the machine. Now, I have had this product for only 11 months, the hot plate has stopped working and the coffee is lukewarm within 15 minutes of brewing, it's garbage. Don't waste your money.

Helpful?3TKWLG4QFV8213757864922
reply from Keurig Care

This is definitely not what we like to hear Amanda. We highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Duo coffee maker. Thank you for reaching out!

Oct 13, 2021
exasperated
1 out of 5 stars review

Defective and unusable.

Unboxed this and set it up according to the instructions. When powered on, the device constantly pumps unheated water through the k-cup system until the tank is empty or the unit is turned off again, even when it's not supposed to be brewing. Searching online indicates that this defect is rather common with Keurig machines. Will be returning and refunding.

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Dec 1, 2023
Artie
1 out of 5 stars review

Horrible Carafe

The coffee maker itself is fine. The most annoying thing is that the carafe leaks. We purchased a replacement carafe and within one week of use, that one began to leak as well. This does not seem to be a new issue as many reviews state the same thing. It seems to me that Keurig is ignoring the problem. I sent a message to them and could tell that the response was either a caned response, or it was made by a computer. I stated that it appears to be a known problem and asked what (if anything) was being done to resolve it. I just wanted to know if they had fixed the issue. Response thanked me for input but totally ignored question.

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Nov 21, 2022
Dawn
1 out of 5 stars review

KEURIG DOESNT ARE THAT THEY SELL JUNK

I bought this Keurig KDuo the first week of September and the carafe leaked within two weeks. I called Keurig and they sent me a replacement carafe on 9/26/22. This replacement carafe leaked within a few weeks also. I called Keurig again and the customer service rep insisted that I needed a new brewer. I tried to explain that the brewer was fine and it was the carafe that was leaking. He wouldn't hear it and when I asked for a manager he hung up on me. I sent an email complaint and I received an email saying that they were sorry and were sending me a replacement carafe which I received 11/6. I just got off the phone with Keurig (11/21) because this second replacement carafe is now leaking. I tried to tell customer service that I didn't need another replacement carafe and asked for a manager and was hung up on again. I called back and they are sending another replacement carafe. I have very little faith in the new carafe or Keurig.

Helpful?3TKWLG4QFV8213757864922
reply from Supplier Response

Thank you for your review and feedback. We're sorry to hear about your experience. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to find a resolution that best meets your needs.

Aug 5, 2022
BBAlpharetts
1 out of 5 stars review

Two $75 Cups of Coffee

I have returned two. The first had a cracked water reservoir. The second, also having a tolerable water reservoir crack, required descaling after only two K-cup brews. Nothing I could do would descale it and make it brew coffee - either from K-cup or drip. I had a day old coffee maker whose lifetime productivity was 2 cups of K-pod coffee.

Helpful?3TKWLG4QFV8213757864922
reply from Supplier Response

We understand your frustrations and are sorry to hear you returned your K-Duo coffee maker. If you ever need assistance with any of our products, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.

May 10, 2023
Ew
4 out of 5 stars review

SAND DOWN THE PLASTIC POUR SPOUT

Every time you pour a cup of coffee from the carafe, the coffee drips all over the countertop. This is caused by the small ridge in the spout of the carafe. Take sandpaper with a 220-grit paper and gently sand away the parting line. Alternatively, You can also use a fingernail file.

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