product sucks, lasted only 4 months. Customer service department phone is not in service so any warranty on the product is not available. Back plastic wheels do not rotate so they get worn out . This products is a complete waste of money. DO NOT BUY. Spend $100.00 more and by a AIPER cleaner.

Just bought one from Sam's Club. Worked first time I put it in the water. Worked very well. Got it out of the water, cleaned it up/out, let it dry then plugged in to recharge. Blue lights flashing to indicate charging. After about 5 hours I got solid blue lights to indicate fully charged. Manual says to wait 2 hours after fully charged (doesn't say why) before using again. Manual says to tip cleaner 30 degrees to show status. Solid blue lights "will turn off after 5 seconds and the robotic cleaner will enter 'standby' status if it is not moved again." I replaced the strainer basket and filter, lowered into the pool and............................NOTHING. I have had the robotic cleaner for 6 days and have tried recharging each day (5-ish hours charging plus a 2 hour wait time) and it has only started running in the water automatically 3 times. For me it cleans well when it works. Let me repeat, when it works. The Customer Service phone number 1-887-883-8834 is out of service. There is a phone number on the box for the company, but the phone number, like the company, is in CHINA. Now I see why it was on sale. Should change the name from PoolElf Pool Cleaner to PoorElf Pool Cleaner.

I am happy with this robot cleaner for my pool. It was a mess this season with lots of leaves and debris, then I bought this cleaner, and it save me quite a lot of time. The operation is quite simple, just put it in the pool. It started working right away and cleaned up a lot of leaves. Of course, I had to run it multiple times to get the pool completely clean. The cleaner is easy to clean with a garden hose. For the price, I think it is better than I expected.

We just purchased this and used it for the first time today. Our inground pool is 20 x 40 and goes from 3 feet in the shallow end to 9-10 feet in the deep end. The robot cleans pretty well. We understood it wouldn't climb walls which is fine. HOWEVER, it could not make the trip up the incline from the deep end to the shallow end. I manually moved it to the shallow end (which defeats the purpose of having an automatic cleaner) and as soon as it got to the incline, it would go down, but could not get back up. Also, it had an intimate relationship with our bottom drain, but didn't get completely stuck, just liked to hug it for a bit :P If you have a flat bottom pool or a smaller pool/incline, this could be for you. If the company can upgrade the tread or climb power, it could be an awesome cleaner. Unfortunately, we will have to return the little robot.

I bought this 6/25/23 have spent 3 days trying to get this thing to work . Charged it , let it sit vertically put it in pool didn’t work- locked up ( I didn’t put it vertical enough ) Recharge/unlock it, let it sit vertical, put it in pool, still not moving. It’s going back today. 06/28/23 This thing is a pain in the blink, I will get one that is not automated that comes with a on and off switch. As for the quality of parts,

We used to spend a lot of time in the sun cleaning our pool in the summer manually vacuuming for 3 hours…. I can tell you, we did not look forward to it…. With this… saves us time, we charge it , and just put it in our pool and voila! Clean in 3 hrs! Without us having to do it!

Have been using this for about 6 weeks and the pool is super clean. After opening the pool used the large debris pickup option for three cleanings then added the small particle insert. Been using the small particle insert since and the pool bottom is spotless. Charge it, drop in in for about 3 hours, remove it with the provided hook that attaches to your skimmer pole and that it’s. Hope I can get additional filters from the manufacturer.

This pool cleaner does a great job, but one down fall is the unit has difficulty on climbing up the pool slope from shallow to deep.

Works okay but not the greatest. Is best feature is that it's totally cordless and tether free. Bad part is it will not climb an incline.

I bought this product after 2 uses it literally caught on fire while in pool. It's dangerous and unsafe. I had charged on my counter top prior and can't imagine the damage it would have done if it would have caught on fire in my home.