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Customer reviews for Samsung 4.1 cu. ft. Top Load Washer for
Samsung 4.1 cu. ft. Top Load Washer
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4.2 out of 5 stars
stars
145 ratings139 reviews
  1. 5 stars70% (102)
  2. 4 stars10% (14)
  3. 3 stars3% (4)
  4. 2 stars6% (8)
  5. 1 star12% (17)

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Showing 1-10 of 139 reviews
Mar 25, 2026
Reviewer name: Jbeck
5 out of 5 stars
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] Great product. Extremely quiet. Cleans great! Don't shake at all.

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
Sep 8, 2026
Reviewer name: Washer samsung
5 out of 5 stars
5 out of 5 stars review

Awesome washer

[This review was collected as part of a promotion.] Very good washer and has lasted a long time...not hardly any issues with it at all...One problem it had was not draining bc there was a sock stuck in the drain pipe...

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
Sep 8, 2026
Reviewer name: LoloinNJ
4 out of 5 stars
4 out of 5 stars review

Good value washing machine

[This review was collected as part of a promotion.] So far we have been happy with this washing machine. It's quiet and does a great job and holds a decent amount of clothes. Read some negative reviews about the machine becoming faulty over time but we have not had any issues yet. Purchased on sale and feel it is a good value machine.

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
Sep 9, 2026
Reviewer name: Jess52353
4 out of 5 stars
4 out of 5 stars review

Love this washer

[This review was collected as part of a promotion.] It always washes very well, it's quiet and holds a lot of laundry! It has great options for the price and requires little set up. Love my washer even have the matching dryer and love it too!

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
May 20, 2021
Reviewer name: ericacheung
4 out of 5 stars
4 out of 5 stars review

Almost Great

[This review was collected as part of a promotion.] So I got my washer and the install process was pretty seamless. I had wanted to keep my dryer from my stackable but they said that it was not possible so I was like ok I guess I need to get a new dryer anyway. He tested it and ran a quick cycle I guess to rinse the dirt out or any dust. The next day I was ready to do my first wash. I went online to get an idea of what the different cycles were. The controls could have been a little more intuitive. I do appreciate how much bigger this is than my stackable. It is super quiet and I wasn't sure it was going to clean but by in large it did a really good job. Since I have gotten my washer I have been able to try out a couple of different settings. I don't know if I would definitely call it a soft close lid, but by in large it has been a really great experience. I would say that the gentle setting is my favorite because often the gentle setting is too gentle and it does not get the things done that it needs to . In terms of my three favorite features, I like the quietness of the machine, I like the auto sensing of balance and load size, and I like the notification when loads are done. I would say my least favorite feature is that I cannot let the washer load and the water to fill up. The water will only fill with the lid locked and closed.

Review from The Insiders
Helpful?5GV9JTMXGMPX13747057052
May 7, 2026
Reviewer name: Geee
1 out of 5 stars
1 out of 5 stars review

Horrible washer always unbalanced

This washer is horrible. Always unbalances during washes and shakes really bad. You constantly have to arrange your clothes to get it to balance and wash properly . Samsung is not a good brand for appliances.

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
reply from Samsung

Hello Geee, Your feedback shows how important consistent performance and dependability are when using a washer for everyday laundry needs. Washers are designed to stabilize loads automatically, and when shaking or imbalance occurs, it’s often tied to how the unit is set up or how loads are distributed during cycles. Making sure the washer is level and that items are evenly placed inside the drum can help improve overall stability. This guide offers helpful steps to reduce shaking and improve stability during operation. https://www.samsung.com/us/support/troubleshoot/TSG10007111/ If the behavior continues after reviewing the guidance above, we can help take a closer look at the full details of your refrigerator and discuss available options moving forward. Please keep this reference number for your records: 1152489018. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your business truly matters to us. Nicole Samsung Care

Nov 15, 2025
Reviewer name: Never Buy Samsung Again
1 out of 5 stars
1 out of 5 stars review

PIECE OF JUNK

By far the worst washing machine ever made. Will not get through the spin cycle, just restarts the rinse cycle over and over and over….took a full 24 hours to finish one load. Shakes horribly and self clean is a joke…will off load dirt onto your clean load while washing. Trash machine for a trash company.

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
reply from SEA Care

Hi there, We understand how you feel about your overall experience with the washing machine. Let us extend our help by providing the details you need for your washer. Here are links to help you with the washer that spins long and shakes too much. In order to finish the diagnostics, kindly click "No" at the end of every checkpoint. Please note that there are hyperlinks you can click and a video you can watch for additional information. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Samsung washing machine is shaking too much: https://www.samsung.com/us/support/troubleshoot/TSG10007111/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151339742) when you message us so our team can retrieve your information. Thank you. -Kimberly

Dec 29, 2025
Reviewer name: xxxx
1 out of 5 stars
1 out of 5 stars review

Wast Money

[This review was collected as part of a promotion.] This machine has a limited lifespan of only 3 years; after that, a new machine is needed because the repair costs would exceed the cost of a new one.

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
reply from Samsung Care

Hello, We want to inquire further about what occurs with the washer and would like to assist as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Nov 6, 2024
Reviewer name: Aza 3 letters idiot
1 out of 5 stars
1 out of 5 stars review

Self clean

Its a piece of junk The washet doesnt allow hot water washing, only luke warm. It doesnt drain all the wash water out b4 rinsing Lid lock is so u dont notice that water fill is not like normal. Water doesnt cover clothes. When washing comforters, the comforters have dry spots. Clothes smell worse after washing. Give it minus 10 stars

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
reply from Samsung Care

Greetings, We know how important it is to have a reliable appliance at home. Let us help you with your washer. Here is a link to the user manual; kindly go to pages 31-33 for a guide on cycles on your washer. User manual. https://downloadcenter.samsung.com/content/UM/202407/20240725162624384/DC68-03850F-05_IB_WA3000A_EN.pdf Here is a link for troubleshooting steps for your washer that doesn't clean clothes, kindly click the embedded words. Clothes are not clean after washing in Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147653258) to help our team pull up your information when you message us. Thank you. -Ricardo

Apr 23, 2021
Reviewer name: PABuyer
1 out of 5 stars
1 out of 5 stars review

Was great until it broke.

i was really excited to get this washing machine. i had never owned one, i just had one at apartments i rented. i read reviews and was so happy to have a samsung washer. it worked great for two weeks until it started shaking and vibrating every time i would do laundry. sometimes it would just do a spin cycle then refill over and over. other times, the drum would hammer the sides like it was off balance. a tech came out and found that the pcb went bad. the washer is fixed, but i'm really disappointed with the quality and scared that i'm stuck with something that will break down again. also, they might have fixed the circuit board, but i'm still stuck with all the outward dents in the unit from the drum hammering the sides.

Review from Samsung US
Helpful?5GV9JTMXGMPX13747057052
reply from Samsung Care

I would be thinking the same thing if I noticed my washer shaking so much. We appreciate you bringing this to our attention. I'm happy the washer is fixed. If you noticed anything at all. We will be there to help if you need us. Just use the information below to start. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143244658